Volkswagen of Lee's Summit

Salesman Steve Fikki was incredible! Dealership is the best! I had been shopping for a vehicle for some time and visited numerous dealerships as well as some car lots. I was getting quite frustrated with all the I had been shopping for a vehicle for some time and visited numerous dealerships as well as some car lots. I was getting quite frustrated with all the B.S. that salesman try to pull on women insinuating we are stupid and will believe anything. From the moment I walked into the doors of this dealership I felt completely comfortable. Steve Fikki listened to everything I was needing in a car as well as payment. This is the first salesman that actually listened to my needs and didn't try to sell me something out of my price range. I highly recommend this salesperson as well as the entire staff at this dealership. It was the most enjoyable experience and I tell everyone how happy I am. So tell Steve Fikki that Reba sent you! More

Car purchase Overall I'm happy with my car buying experience. The sales staff was very helpful and hospitable. I can personally say I'm happy that I chose to buy m Overall I'm happy with my car buying experience. The sales staff was very helpful and hospitable. I can personally say I'm happy that I chose to buy my vehicle from this dealership. More

Awesome customer service. Absolutely great service. I couldn't ask for any better treatment from the moment I walked in to inquire about a new car to the first service experie Absolutely great service. I couldn't ask for any better treatment from the moment I walked in to inquire about a new car to the first service experience. I have owned Mercedes in the past and loved their customer service. I can say that the folks at Volkswagen made me feel just as good as I did with my Mercedes experience. Awesome people. Can't say enough about the care and attention that I received. Looking forward to a continued great experience. Thanks everyone! More

Excellent experience . We had a very good experience with the dealership and were treated great. We drove up from Wichita and we received very good service. . We had a very good experience with the dealership and were treated great. We drove up from Wichita and we received very good service. More

Very Good Kristina was awesome at helping me purchase my new Jetta..it had everything and more that I was looking for and the ride is smooth...I love my car! Sh Kristina was awesome at helping me purchase my new Jetta..it had everything and more that I was looking for and the ride is smooth...I love my car! She had a very good attitude and explained all the features thourghly..I recommend her to anyone who is looking for a new or used car! More

Great and easy, no hassle! It went really smooth the entire purchase. Amid Jones was great to work with, worked to get me what I wanted. FYI, Their used car sales manager is rac It went really smooth the entire purchase. Amid Jones was great to work with, worked to get me what I wanted. FYI, Their used car sales manager is racist though. More

Overpriced and not organized They have cars on the internet that are not on their lot when you call them they say it's here when you go down there they don't have it and try to se They have cars on the internet that are not on their lot when you call them they say it's here when you go down there they don't have it and try to sell you something else cars generally run 3000 to 4000 over retail that's right I said retail More

Are you scared? My wife took her TDI for service and was pleased with service department (and still is with service department.) Since we had been to 2016 Car Show I My wife took her TDI for service and was pleased with service department (and still is with service department.) Since we had been to 2016 Car Show I suggested she look at another VW--LSVW was having a 30% off sale. My wife phoned me and suggested I come out and see the beautiful cars. She made comment that the salesperson said the TDIs couldn't be licensed due to emissions issue and recent stop order on the diesels and the fix will be required. After hearing this I showed up. My wife then was basically dumped and ignored as now the salesperson decided I was the mark. After test driving several cars it was assumed I would buy. I then wanted to know more about not being able to license car. The new saying was they weren't sure if this was accurate. My wife made comment several times she just wanted numbers...something that never happened. I also asked several times to see the 2016 Jetta that was suppose to be about $13,000, of course this was never shown for they knew I wouldn't want it. The salesperson who was working with us was replaced by another person--the new one was the one who created things that wasn't accurate. My wife has received several phone calls and the dealership is now "blocked." I hate the fact they can't be trusted and wonder why they would want to do business this way. Highly disappointed and really question if VW will remain our car of choice. I would hope that basic honesty, ethics and listening/communication skills are needed to remain successful. Too bad Lee's Summit Volkswagen had failed on basic business principles. Buyer Beware. More

Outstanding!! Buying a car from VW Lee's Summit was superb. Loved their staff and my new car! I'll definitely recommend to my friends and family for all their car b Buying a car from VW Lee's Summit was superb. Loved their staff and my new car! I'll definitely recommend to my friends and family for all their car buying needs. More

Great Customer Service Working with Kristina was absolutely amazing. She really knew her stuff and helped me move in the right direction in purchasing my first brand new veh Working with Kristina was absolutely amazing. She really knew her stuff and helped me move in the right direction in purchasing my first brand new vehicle. More