Volkswagen of Lake Charles

Hugh Dugar is excellent Hugh Dugar always gives 100%. I have bought two VW's from him in the past. He is the main reason I shop at VW of Lake Charles. The upper management th Hugh Dugar always gives 100%. I have bought two VW's from him in the past. He is the main reason I shop at VW of Lake Charles. The upper management there have not been my favorite, but Hugh will take care of you. If Hugh ever leaves, I'll probably buy from VW of Lafayette. More

These people are the best. Toby, Tim and Kevin were very helpful . Toby new a lot about the car we purchased, which was very helpful. Tim took time to do some leg work on a car Toby, Tim and Kevin were very helpful . Toby new a lot about the car we purchased, which was very helpful. Tim took time to do some leg work on a car I was originally looking at, at another dealer. He actually set a date to bring my car in for the trade in inspection which lead me to the car I purchased at their facility. Kevin stayed late into the evening and worked the deal we were happy with. All three were friendly and knowledgeable. I have had some poor experiences with a VW dealer in the past, however, this dealership seems to have all the people with all the right attitudes. They were caring, friendly and definitely met and surpassed our expectations. More

Easy to work with, No pressure, Fast and Friendly Service Toby was easy to deal with. He went out of his way to answer all my questions about the car. Since I was calling from four states away, he even got o Toby was easy to deal with. He went out of his way to answer all my questions about the car. Since I was calling from four states away, he even got on FaceTime with me to demonstrate the car to show everything was working properly and any flaws. When I arrived, he picked me up at the airport with the car. I was in and out of the dealership in less than an hour. Everything was as represented and I'm happy with the purchase. More

First Time VW Customer As a first time VW customer, I was impressed by the vehicles, as well as the service at VW of Lake Charles. My salesman , along with the Sales Manage As a first time VW customer, I was impressed by the vehicles, as well as the service at VW of Lake Charles. My salesman , along with the Sales Manager and Finance guy were all friendly, knowledgeable and helpful. They even stayed after closing time to accommodate me. Best car buying experience I have ever had. More

Good experience! Salesman very friendly. Although he had only been selling cars for a few weeks, he was quick to let us know that if he didn't know the answer to a qu Salesman very friendly. Although he had only been selling cars for a few weeks, he was quick to let us know that if he didn't know the answer to a question, he'd be sure to find out for us. Impressed with his honesty and enthusiasm. More

Great Experience Ryan our salesperson was wonderful. He knows his Volkswagens, and helped me find a right vehicle for my wife. He's a amazing young man. I will recomme Ryan our salesperson was wonderful. He knows his Volkswagens, and helped me find a right vehicle for my wife. He's a amazing young man. I will recommend asking for Ryan for your next vehicle. Also Chris the finance manager was great too and nice no pressure at this dealership. More

Real easy to work with. They really made it happen. Tried to get a car recently and was turned down but they were real helpful and understanding. Everybody in the office was They really made it happen. Tried to get a car recently and was turned down but they were real helpful and understanding. Everybody in the office was helpful and friendly. More

Great Customer Service! Our experience at Volkswagen of Lake Charles was great! Our salesperson, Ryan, was very courteous and very knowledgeable of the vehicle we were wantin Our experience at Volkswagen of Lake Charles was great! Our salesperson, Ryan, was very courteous and very knowledgeable of the vehicle we were wanting to buy. The additional sales staff that we worked with were all very friendly. Great customer service all around! I would highly recommend Volkswagen of Lake Charles to anyone in the market of buying a new or used vehicle. More

My visit was amazing! I am ecstatic about my new car!! Michael was beyond amazing! He called me back as soon as he got my message on inquiring on a price on the car I was looking to get. It wasn't in my pr Michael was beyond amazing! He called me back as soon as he got my message on inquiring on a price on the car I was looking to get. It wasn't in my price range and explained my situation to him. He completely understood. Within 1 hour he called me with a car I never heard of but he thought it would be great for what i needed and was below the price range i was aiming for! My husband and I went to look at it. I really liked the vehicle but it was a stick (I had never driven one). He took me for a test ride and showed me how to shift and for maybe 10-15 mins. He talked me into trying to drive it. I drove all the way back and my family couldnt be happier with our car!!! I am so grateful Mike called me back! I would suggest him to everyone looking for a vehicle! More

Outstanding I'm very satisfied with my experience that I had at Volkswagen of Lake Charles. Ryan Ackerson is an amazing salesperson and is very knowledgeable in h I'm very satisfied with my experience that I had at Volkswagen of Lake Charles. Ryan Ackerson is an amazing salesperson and is very knowledgeable in his field. I will be back for future vehicle purchases. More