Volkswagen of Lake Charles

New VW purchase review VW experience in LCH was great. Sales rep. Ed was very knowledgeable on the product. And very helpful to ensure the process fast. I will highly recomm VW experience in LCH was great. Sales rep. Ed was very knowledgeable on the product. And very helpful to ensure the process fast. I will highly recommended . Very happy with my new VW More

Best customer service! Jacob Tracy is the service person I deal with and he is excellent in his care of my car and me. I work at the VA so he has someone drop me off and pic Jacob Tracy is the service person I deal with and he is excellent in his care of my car and me. I work at the VA so he has someone drop me off and pick me up... I am just tickled he cares enough to facilitate this! Plus he makes sure my car is clean when I do pick it up. Thank you Jacob and VW of Lake Charles for your excellent service! More

details I bought my new Golf R only four days ago, very late Monday afternoon, returning on Tuesday for inspection, second key fob, full tank of gas, and dril I bought my new Golf R only four days ago, very late Monday afternoon, returning on Tuesday for inspection, second key fob, full tank of gas, and drill holes for my plate. They quickly detailed the car a second time. Friendly crew over there! More

Great I arrived for a 9:00!service. The service tech gathered need info on the vehicle. I was told it may take 90 mins or longer. I was asked if I needed a I arrived for a 9:00!service. The service tech gathered need info on the vehicle. I was told it may take 90 mins or longer. I was asked if I needed a ride. I accepted and spent the time at Academy. The service rep returned to pick me up when the vehicle was ready. More

Always good service My car is always returned clean.... I love that! I am kept abreast of any issues by text and email... so no surprises. Very professional and helpful s My car is always returned clean.... I love that! I am kept abreast of any issues by text and email... so no surprises. Very professional and helpful staff. More

Work done Service was done in a professional and timely manner. They did the requested work without any issues. The salesman did a great on giving me informatio Service was done in a professional and timely manner. They did the requested work without any issues. The salesman did a great on giving me information on a new car. More

Great experience. Everyone was nice and helpful Came in with a tough situation. All handled it professionally and efficiently. Got the car I wanted in the end. Thank you everyone for you help and pa Came in with a tough situation. All handled it professionally and efficiently. Got the car I wanted in the end. Thank you everyone for you help and patience. More

My thoughts Very friendly. Very kind. Haggled a little but thats to be expected at a car dealership. Will recommend the dealership to anyone looking for a new veh Very friendly. Very kind. Haggled a little but thats to be expected at a car dealership. Will recommend the dealership to anyone looking for a new vehicle. More

Best experience I’ve ever had! I absolutely loved this place! Volkswagen has some of the nicest and most helpful group of people I have ever met! Corey, who helped me with my car, w I absolutely loved this place! Volkswagen has some of the nicest and most helpful group of people I have ever met! Corey, who helped me with my car, went above and beyond to get me the car of my dreams, I will be going back for my next car! More

Treated Very Well Knowledgeable, friendly, respectful treatment by entire staff. Negotiated deal quickly and easily. Very good experience. I will recommend a visit to y Knowledgeable, friendly, respectful treatment by entire staff. Negotiated deal quickly and easily. Very good experience. I will recommend a visit to your dealership to anyone shopping for a new or used vehicle in the Lake Charles area. More