Volkswagen of Inver Grove

Darrel Hanson made buying my car a pleasure Darrel Hanson was an extremely friendly, personable, and informative salesman. I never felt like he was hiding anything from me about my 2016 Jetta, a Darrel Hanson was an extremely friendly, personable, and informative salesman. I never felt like he was hiding anything from me about my 2016 Jetta, and he was eager to answer all questions I had and go above and beyond to make sure my time an the Volkswagen Inver Grove dealer was positive. Rollen Otness was also very informative and professional. He did a great job not only explaining all the financial stuff to me, but also giving his own personal stories on owning and operating a Volkswagen. Thank you to both Darrel and Rollen for making my buying process go so smoothly, and keep up the amazing work guys! More

Ask for Rick Dutton Rick Dutton is a very enthusiastic sales person who will make sure you get everything you want. He is very customer focused. Ask for him! Rick Dutton is a very enthusiastic sales person who will make sure you get everything you want. He is very customer focused. Ask for him! More

great experiance just went to the dealer to look and test drive. met with Darrel and bought the car. the professionalism that he displayed was great, there was no pres just went to the dealer to look and test drive. met with Darrel and bought the car. the professionalism that he displayed was great, there was no pressure at all I felt that I was in the drivers seat through the entire process the finance dept really went out of their way to get me a great rate and put everything togeather More

Customer for Life Our experience with Kristin Petty and Inver Grove VW was refreshingly positive and a fun experience. I can’t believe I’m saying that about a car buyin Our experience with Kristin Petty and Inver Grove VW was refreshingly positive and a fun experience. I can’t believe I’m saying that about a car buying experience, but it was actually enjoyable. From the moment we walked in the door and were greeted, my husband and I looked at each and knew we found a dealer for life. We connected with Kristen instantly and cannot wait to buy our second car from Inver Grove VW! More

Worst dealer ever . Do not trust them. I will NOT recommend them, definitely recommend to STEER CLEAR of this dealership. They do a hack job of service and their lif . Do not trust them. I will NOT recommend them, definitely recommend to STEER CLEAR of this dealership. They do a hack job of service and their lifetime packages are lies just to get you to buy. First, they put their service packages on new "used" cars that are not Volkswagen without anyone there with the real knowledge to work on the specific car. So be careful about their "service packages" even if it's a new car. I opted in for every top plan they had available. Yet, I was charged 150$ for a spare fuse from my box to be moved into a different spare slot. When the contract says $100 or less. At the first oil change, I was going to bring my own oil but didnt have time to stop for it so I went with the oil that is best for my specific car. They neglected to tell me that it would be substantial more than the total they gave me. While also leaving the last of a quart jug on the floor of my car. They also had me wait many hours for a oil filter, then wait longer because they forgot they needed a plug ring. I took my car there for 3 oil changes, each one proving to me to be horrible customer service. They also allowed the car I bought to leave without making sure the reverse lights work correctly. The employees play around too much with their more fun cars, I've been told not many of the mechanics there know how to even drive a manual and the ones that do don't know how to very well. I have reason to believe they played around with this car too much and curb smashed it because they dont understand awd with that much power and tried to hide it by squeezing it tightly between cars in the parking lot making it difficult to really scope out the car. I stopped bringing my car here for service after 3 oil changes, I tried to give them a chance to provide good service to me. They failed to do so. Now, the experience with their company during a total loss has been extremely frustrating as they are taking their time doing their part which is costing me. They act like I am not important, taking entire days just to respond. They've had plenty of time to provide results. It will become a legal issue if they continue to neglect their professional duties. I would not buy from this company ever again. They are not a dealer for the people. I've even seen them straight up lie to the customer while I was sitting in the lobby saying that they couldn't fix what was wrong with their car without another appointment when I know it was an incredibly easy issue. They lack integrity. More

A Lasting Impression Buying a car is stressful - being 22 years old, I definitely felt very intimidate by the prospect, and honestly, I could have very easily been taken a Buying a car is stressful - being 22 years old, I definitely felt very intimidate by the prospect, and honestly, I could have very easily been taken advantage of. However, working with Sales Associate Darrel Hanson made the process very easy, I felt like I got a great deal, and he helped find an amazing car within my budget. Overall, I am elated to be in my 2019 Jetta, and the entire experience, from the initial test drive, to working with the finance team, and even after buying the car when I had questions about a few features- the experience I had was terrific. I cannot emphasize how much of a role Darrel Hanson played in making a lasting impression, and representing not only this dealership, but VW as a whole. More

A Smooth Transaction We purchased a certified vw at Inver Grove and Darrel did a knock out job of serving us and making the purchse process clean and comfortable. I would We purchased a certified vw at Inver Grove and Darrel did a knock out job of serving us and making the purchse process clean and comfortable. I would recommend him and the Dealership to anyone interested in a Volkswagen. We have had service work done here in the past as well and have always had a positive experience. Thanks for all you did, Darrel! More

Loved working with Rick! Rick Dutton was great to work with. He’s very knowledgeable about all the Volkswagen vehicles and helped me pick the car best suited for my needs. He Rick Dutton was great to work with. He’s very knowledgeable about all the Volkswagen vehicles and helped me pick the car best suited for my needs. He made the whole process fun! More

Relaxed and no pressure When I called the dealer I was able to set up an appointment to look at a specific car. They did not try and upsell me on a different car. When I arri When I called the dealer I was able to set up an appointment to look at a specific car. They did not try and upsell me on a different car. When I arrived for my appointment, the salesman, Darrell, was at the front quick to greet me. He was very knowledgeable and was able to answer all of my questions. I was working with my own credit union amd I did not want the dealer to pull my credit and they were very understanding of this. We did have to wait a day due to my credit union not being able to get paperwork ready. Darrell was off the next day and had no issues coming in to finish everything up. I am very satisfied with the whole experience and highly recommend this dealership. More

"Superb Buying Experience" Sam Lien was our sales person. He was excellent to work with from the initial visit to the pick up of my new VW Atlas. I would definitely give Sam L Sam Lien was our sales person. He was excellent to work with from the initial visit to the pick up of my new VW Atlas. I would definitely give Sam Lien and VW of Inver Grove a score of 10 out of 10 for their know, communication and fair pricing. Further, I would highly recommend Sam Lien and Vw of Inver Grove to all who want a new or used vehicle. More