Volkswagen of Huntington - Service Center

To whom it may concern this review is to complain about vw of Huntington part of psd automotive group and the way they conduct business. I brought my 2016 vw touareg tdi to vw of Huntington for oil change vw of Huntington part of psd automotive group and the way they conduct business. I brought my 2016 vw touareg tdi to vw of Huntington for oil change and fuel filter replacement on 9/6/2024 with 37,359 miles on the odometer, on the way home which is 19 miles from the said dealership my car started to run rough. When i arrived at home i decided to have the fuel filter removed, upon removal of the fuel filter it was discovered that the fuel filter had NOT been replaced. At that point i decided to take an oil sample from the engine and have it sent to Blackstone Laboratories (a nationally known oil testing lab), upon receiving the report from Blackstone which took some time to complete. The report showed that the oil had NOT been changed. Please NOTE that the said vehicle has been in my garage since this discovery and to this date still has the 19 miles on the odometer that it took to get home from the said dealership. I realize that a significant amount of time has gone by. I had to deal with the passing of my late wife who died from cancer , this took a great toll on me. I feel that the dealership has committed a criminal offence by committing a theft of service act and according to some of the reviews on google this is not the first time the said dealership has done something like this. As well the owner of vw of Huntington Patrick dibre has also been accused of fraudulent activities as it relates to psd automotive group which owns vw of Huntington. The purpose of this review is not so much to get a refund which is over $400.00 , it is more to make people aware of vw of Huntington and its fraudulent ways and practices More

Stephanie Lopez of Huntington VW received me with a warm greetings and attended to the repair needed on my Tiguan.. She saw the problem and immediately put an order in which only took her about a week. Mis greetings and attended to the repair needed on my Tiguan.. She saw the problem and immediately put an order in which only took her about a week. Miss Lopez was very professional at her job and treated me with respect and courtesy thank you, Stephanie. More

I had an amazing experience with Volkswagen of Huntington, Mr. Zeve Naftali received me with a smile and a courtesy of a professional. He had attended my problems immediately and my car was out of Huntington, Mr. Zeve Naftali received me with a smile and a courtesy of a professional. He had attended my problems immediately and my car was out of there within two hours with the problem fixed very good customer service from this young man. Thank you.Zeve More

Three weeks my 2022 Taos has been as Huntington VW, First they ordered the wrong part. This also happened on my 21 Tiguan they ordered the wrong part which delayed my repair. My Taos has been there for three they ordered the wrong part. This also happened on my 21 Tiguan they ordered the wrong part which delayed my repair. My Taos has been there for three weeks due to a bad ECM, per VW its been back ordred not Huntingtons fault but they have yet to provide me with a loaner. You call and no one bothers to respond to you. Left messages for Melvin the Service Manager just ignores you. Called VW of America no help..so VW has no ETA on the part needed to fix my car, Im paying for a car i cant use, no loaner they could care less how you get to work beg borrow or steal. Cant help but think some favoritism is going when it comes to loaners because I didnt purchase the vehicle from them. But my 2021 Tig was. They are usually pretty good but this will definitely be my last VW purchase not becasue of the brand but the people who represent the brand. More

Great job by Jose Velasquez in the Service Department replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warr replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warranty. I had it towed, and Jose took it into the garage. Completed the task in 1 day. Every service he offered he was quick with the price. A very caring employee More

On Nov 7th I had my car battery replaced at VW of Huntington. From the minute I called to schedule my appointment to the day of my visit, everything went very smoothly and each employee I encountere Huntington. From the minute I called to schedule my appointment to the day of my visit, everything went very smoothly and each employee I encountered did a great job. Jose was my service representative - he greeted me very nicely and kept me informed about the progress on my repair as well as providing an explanation of all that had been done. While I waited for my repair, I spoke with Dave in the F&I department and he did a fabulous job explaining and selling me an extended warranty that meets my particular needs. I definitely will return to this dealership. More

Jose Valasquez helped me schedule my service appointment as well as guided me in full detail what needed to be done. He is a true professional and a very helpful! Highly recommend working with him. as well as guided me in full detail what needed to be done. He is a true professional and a very helpful! Highly recommend working with him. More

I have been taking my 2 Volkswagens to this dealership for 2 years. The service manager Jose Velasquez has been outstanding. He is honest and fair and both cars are running like new. The technician for 2 years. The service manager Jose Velasquez has been outstanding. He is honest and fair and both cars are running like new. The technician sent me a video of the work done on my car. I will continue to have my cars serviced there. More

I bought my 2008 r32 into service for some routine maintenance a few weeks ago. Jose Velasquez was very informative and helpful. The shop foreman John Mcevoy took great care of my vehicle and its ru maintenance a few weeks ago. Jose Velasquez was very informative and helpful. The shop foreman John Mcevoy took great care of my vehicle and its running better than new. It was a great experience all around! More

Service Department are Complete sheisters. ...made me special order a part I didn't need and then laughingly told me I can't return it and I am stuck with it. Actual Parts department said if I ...made me special order a part I didn't need and then laughingly told me I can't return it and I am stuck with it. Actual Parts department said if I ordered from them directly they would gladly credit BUT since it was ordered thru Service and Service Manager Melvin thinks he is all that and a Kit Kat, I am stuck with a part they FRAUDULENTLY diagnosed I needed . MANAGER MELVIN completely disrespected and mocked me WITHOUT knowing we have a personal relationships with VW executives. He who laughs last laughs best. Always had a great experience buying from Huntington VW. its only VW HUNTINGTON MANAGER MELVIN in Service that should perhaps look for another field of work. Thanks to the Credit Card Company for stepping up and doing the right thing. Ta Ta Manager Melvin. 😂 More