Volkswagen of Fort Myers | Page 2

Friendly, professional & transparent. No pressure Team effort. Job extremely well done. Highly recommended dealership for consideration rather new or used. No pressure Team effort. Job extremely well done. Highly recommended dealership for consideration rather new or used. More

Terrible Customer Service Experience at Volkswagen of Fort Myers If I could give zero stars, I would. I called Volkswagen of Fort Myers this morning at 10:30 am and spoke with Diego, the so-called “sa Fort Myers If I could give zero stars, I would. I called Volkswagen of Fort Myers this morning at 10:30 am and spoke with Diego, the so-called “sales manager,” to request a payoff quote for my 2022 Atlas, which I leased through this dealership. From the very beginning, Diego was unhelpful and dismissive. He told me he couldn’t provide a payoff quote and insisted I contact Volkswagen customer service instead. I explained to him that customer service had already directed me—on three separate occasions—to the dealership for this exact request. I also mentioned that another dealership had no problem giving me a payoff quote a few months ago. Diego reluctantly said he’d call me back. Thirty minutes later, I still hadn’t heard from him, so I called back. After being transferred twice by his sales team, I was dropped into someone’s voicemail. Frustrated, I called yet again and, this time, Diego answered. His tone was unwelcoming and rude. I pleaded with him to assist me, but he claimed they were “too busy with customers” and someone would call me back “when able.” When I asked for an estimate on timing, he gave me a vague, dismissive response: “I don’t want to lie to you and give you a time since we’re extremely busy.” It’s now 2:11 pm—nearly four hours later—and I have yet to receive a call back. Meanwhile, I contacted a dealership in Fort Pierce, and they provided me with a payoff quote in just five minutes. Volkswagen of Fort Myers clearly does not value their customers’ time or business. Diego’s lack of professionalism and unwillingness to assist was infuriating. If you’re looking for reliable and respectful service, avoid this dealership at all costs. More

It was a pleasure doing business with all people that took part in making our experience truly exceptional! Thank you to Luis and the management staff for making sure we were totally satisfied with our p took part in making our experience truly exceptional! Thank you to Luis and the management staff for making sure we were totally satisfied with our purchase.They never pressured us at anytime and made us feel very comfortable throughout the whole process! Would highly recommend!! More

My first time working with a VW dealership and man was this the easiest and quickest trade/purchase I have ever done! Todd my sales rep , Tommy the used sales manager and Dean in finance were all super ni this the easiest and quickest trade/purchase I have ever done! Todd my sales rep , Tommy the used sales manager and Dean in finance were all super nice and helpful, everyone was really, but these are the names I can remember. It was by far my most pleasant car purchasing experience I have ever had. I can’t thank them enough for all of their help!! More

Most Likely LAST UPDATE All the bad reviews I posted and the long “saga” that followed could have been easily avoided if Volkswagen of Fort Myers’ sales manager, Monti, had shown one ounce of interest in m the long “saga” that followed could have been easily avoided if Volkswagen of Fort Myers’ sales manager, Monti, had shown one ounce of interest in managing my inquiry letter and pictures forwarded to him on 9/6/2024. Instead, he chose to ignore and pretend he never read it. Inquiry in regard to the extreme level of metal corrosion under the frame of the vehicle I purchased from this dealership. Little he knew, ‘the issue’ turned into ‘issueS’, similar to a snowball downhill. It went from metal corrosion to my driver’s license suspension due to VW of Fort Myers’ negligence to process my traded-in car appropriately. In addition, they mishandled the paperwork of the Vehicle Registration. I received a totally wrong document with vehicle information that wasn’t the one I purchased. For over SEVENTY days these issues were not resolved, the level of carelessness was appalling. After weeks of getting no response from VW of Fort Myers, I sent a letter to Volkswagen USA Headquarters and decided to call their Customer Service directly. The customer service agent who answered the call, his name is Logan. Despite my contempt and animosity, due to my frustration, Logan applied a big dosage of patience, he took the time to ask and to listen. After consulting with his supervisor he assured me they were going to refer my case to the Regional Manager of the area. As said as done. The next day I received a call from Volkswagen Regional Manager, Daniel P. After a thorough Q&A session, Ms. Daniel explained she would start working on my case and would keep me updated whether there was progress or not. She did through and through. Two weeks after VW Regional Manager Ms Daniel P took control of my case and several missed calls from VW of Fort Myers management, finally, I received a call from the General Manager, Jimmy. He informed me, regarding metal corrosion, the vehicle passed a Safety Inspection, not clear to me if the metal corrosion was part of that inspection. He also said they were going to work on the Vehicle Registration mess. Seventy days after the purchase of the vehicle, I finally received the correct Vehicle Registration. Thank you to Volkswagen Regional Manager Ms.Daniel P. Her diligent, effective mediation was pivotal to solving my case. Without Ms. Daniel, my case would probably still be unresolved More

Very professional staff, very customer oriented. They get things done and not trying to sell extra stuff we don’t need. They get things done and not trying to sell extra stuff we don’t need. More

Todd was great. I really appreciated his wonderful and friendly service! Bought a new Tiguan! I really appreciated his wonderful and friendly service! Bought a new Tiguan! More

Josiah was great from start to finish of getting me into my new lease. Everyone at the dealership made it a smooth and painless process! my new lease. Everyone at the dealership made it a smooth and painless process! More

Best car buying experience I have ever had! !! Informative, fair, and smooth lined process. Gary, our salesman was the BEST! !! Informative, fair, and smooth lined process. Gary, our salesman was the BEST! More

I had a great experience! From the minute I got out of my old car to the minute I received my new one. Cameron and the whole team made the whole process seamless with none of From the minute I got out of my old car to the minute I received my new one. Cameron and the whole team made the whole process seamless with none of the gamesmanship other dealerships. I was able to get the car I needed at a price that I was able to afford without being raked over the coals. Easily the best buying experience I’ve had in 43 years of car ownership. Thank you! More