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Volkswagen of Fort Myers
Fort Myers, FL
225 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 225 reviews
January 26, 2020
Our experience was phenomenal!!Kayla helped me over the phone, had our paperwork ready, and entertained our kids while we were waiting! Excellent customer service and excellent deal! We are so satisfied an phone, had our paperwork ready, and entertained our kids while we were waiting! Excellent customer service and excellent deal! We are so satisfied and will refer everyone we know to this dealership! More
by Kiley
Employees Worked With
Kayla, Tony, Alex
October 18, 2019
Non- Existent Customer Service My wife needed to find out why her Check Engine light was on. She talked to Erin in Service and was given an 8:30 AM appointment on Thursday. Dropped My wife needed to find out why her Check Engine light was on. She talked to Erin in Service and was given an 8:30 AM appointment on Thursday. Dropped vehicle off on Wednesday evening. When we hadn’t heard anything at all on Thursday, we called Service around 4 PM. We were told by a Ray that car hadn’t been looked at because Erin called in sick, like that is our problem. On Friday, we still hadn’t heard anything, so we called at 4 PM again and was told they had BEGUN to look at vehicle and wanted to check out some more on Saturday. Finally called Saturday and was told that they didn’t have a part and had to get on from Jacksonville. Finally received a call on Wednesday saying car was ready after NO communication on Monday or Tuesday. Of course when my wife went there, they tried to tell her she needed more work done. She paid for what was done and got the xxxx out of there. We then took car to a car maintenance shop and they did a diagnostic check for FREE! VW charges $150. Their report showed nothing else needed to be done. They topped off all of the fluid levels as a service with no charge. On their website, the owner of VE dealership tells you to call GM to work issues out. Well I left a message for him on Friday and still didn’t hear from him. I guess poor customer services runs from the top down. If you need your VW serviced, I suggest going to Cape Coral or Naples and stay away from this dealer. More
by Bill H
Employees Worked With
Erin and Ray
July 09, 2019
Steffany service manager told me she could not give answer. Dropped off car by tow truck on Saturday today is Tuesday talked to Steffany and told me she could not give me answer wen my car would be diagnosed de Dropped off car by tow truck on Saturday today is Tuesday talked to Steffany and told me she could not give me answer wen my car would be diagnosed despite alledgedbly being next in line. Frustrating wait time on phone for someone to answer and once they finally answer disappointing performance. More
by Jr.
Employees Worked With
Erin and Steffany
March 31, 2019
Horrible Dealership - They'll smile while they lie to you After 3 leases and a car purchase, I'm turning in my last lease and never looking back. They are simply not trustworthy. One example is after buying After 3 leases and a car purchase, I'm turning in my last lease and never looking back. They are simply not trustworthy. One example is after buying a "certified" used Pacifica, I drove home and noticed the mirror was broken. When I contacted the sales guy, Gary, he told me the service manager said "go to the auto store and buy a mirror and glue it on top". I thought he was joking! I had to really press them to fix the mirror correctly, which as it turns out was a very expensive fix. On top of that, they had led me to believe the used car had just arrived and that was a blatant lie and the car had issue after issue costing me thousands of dollars. When I was ready to turn in my second lease, they pressed hard saying they wanted to 'make up' for the used car issues and 'take care of me'. So giving the sales guy Gary and the General Manager the benefit of the doubt, I leased a Tiguan..which isn't a great vehicle by the way (bad ac, electrical issues, etc). Less than 2 weeks after leasing my Tiguan, I see they started leasing them for $80 less per month than I was paying. They had no desire to acknowledge their deception or resolve it. I would not recommend this dealership to anyone. I'm switching to Toyota. More
by kimberly121
Employees Worked With
Gary, Multiple General Managers
February 25, 2019
Efficient, courteous, and pleasant experience. Gary E. was very courteous, knowledgeable, and respectful of our time. The delivered vehicle was clean and spotless in appearance. No pressure and en Gary E. was very courteous, knowledgeable, and respectful of our time. The delivered vehicle was clean and spotless in appearance. No pressure and entirely honest with answers to our questions. We would absolutely again due business with VW of Fort Myers and Gary E! More
by Shagginwagon
Employees Worked With
Gary Erickson
November 04, 2018
Did not respect my time or intelligence Condescending, inept, uninformed, unorganized, unresponsive. Sales person was uninformed and ditzy and still managed to insult my intelligence and im Condescending, inept, uninformed, unorganized, unresponsive. Sales person was uninformed and ditzy and still managed to insult my intelligence and imply that I was too old and too picky to appreciate a good buy. Big guy was pushy and condescending. My time was not respected and my instructions to not check my credit until I had completed my test drive were not followed. More
by Rutho
Employees Worked With
Jennie, Alex
June 29, 2018
Always a great experience!! We have bought multiple Volkswagens from this dealership and it has always been a great experience. This was the first time I actually ordered one tho We have bought multiple Volkswagens from this dealership and it has always been a great experience. This was the first time I actually ordered one though. My sales rep, Gary E., was there every step of the way and kept me informed of any updates. He even came in on his day off when the car arrived early to make sure everything was completed so I could pick it up!! Talk about service!! I could not recommend this dealership or Gary E. enough!! More
by Masshole508
Employees Worked With
Gary Erickson
April 17, 2018
great experience buying our car We worked with Joe Weidenfeller and actually had fun buying our car! It was so easy and friendly my husband and I couldn't believe it. There were so We worked with Joe Weidenfeller and actually had fun buying our car! It was so easy and friendly my husband and I couldn't believe it. There were some things we wanted in our new car and Joe got them for us. Joe had the manager, Alex come to his office because my husband used a mobility scooter and it was easier for us to stay where we were. There were no problems. Thanks Joe More
by nancy917
Employees Worked With
Joe Weidenfeller
April 15, 2018
Easy to work with. Bought a car that i needed shipped from FL to CT. These guys worked with me and were very friendly. Was able to close the deal with a few easy phone c Bought a car that i needed shipped from FL to CT. These guys worked with me and were very friendly. Was able to close the deal with a few easy phone calls and mailings. Thank you. More
by jcice1982
Employees Worked With
Joe Weidenfeller
