Volkswagen of Fort Myers

I feel Scammed Brought my car in for service after some mysterious dash lights showed up on my 2017 VW passat with 32,000 miles. Ray was my service representative. Brought my car in for service after some mysterious dash lights showed up on my 2017 VW passat with 32,000 miles. Ray was my service representative. He explains that it could be a wheel speed sensor that went bad and it will cost approximately $380 to repair. I agreed and asked him to get it repaired. I picked up my car and paid the bill, took the car to my office where it sat for a week due to the coronavirus quarantine orders. After a week I needed to go to the store and turned on my car to find the same exact lights to come back on again. I took it back to the Ft. Myers dealer, where Ray explained that they would take another look a it. He calls me about 4 hours later explaining that another sensor has gone bad. What are the odds of that? I asked him why are these sensors going bad, I barely drive the car? He proceeds to explain that these sensors go bad if the car sits for too long. Wow!!! really?? The car sat for a week after it was supposedly repaired and now another sensor has gone bad. At this point I tell him that I would pick up the car, because I want to get a second opinion. Ray proceeds to tell me that there will be a $150 diagnostics fee. You can just imagine my reaction to that crap. I paid the diagnostics fee and told them they've lost a customer for life. What a bunch of scammers. Save your money and go to a local trusted mechanic. More

The customer service is outstanding The staff is always friendly and helpful They treat us like family I would recommend this dealership to anyone who is looking for a New or used car friendly and helpful They treat us like family I would recommend this dealership to anyone who is looking for a New or used car More

This was my first time buying a car Online and the experience was the best I could hope for. Diane my salesperson was very Courteous and Professional walking me through the whole process, answering a experience was the best I could hope for. Diane my salesperson was very Courteous and Professional walking me through the whole process, answering any concerns I had, being patient and overall Awesome. I didn't feel pressured or confused about any part of the exchange. Would recommend buying Online or Offline from VW Fort Myers and doing business with Diane. 5 out of 5 Stars. More

Our experience was phenomenal!!Kayla helped me over the phone, had our paperwork ready, and entertained our kids while we were waiting! Excellent customer service and excellent deal! We are so satisfied an phone, had our paperwork ready, and entertained our kids while we were waiting! Excellent customer service and excellent deal! We are so satisfied and will refer everyone we know to this dealership! More

Stephen helped us lease our Tiguan and was very helpful and knowledgeable of the vehicle. It was a great experience and we will be back! and knowledgeable of the vehicle. It was a great experience and we will be back! More

Non- Existent Customer Service My wife needed to find out why her Check Engine light was on. She talked to Erin in Service and was given an 8:30 AM appointment on Thursday. Dropped My wife needed to find out why her Check Engine light was on. She talked to Erin in Service and was given an 8:30 AM appointment on Thursday. Dropped vehicle off on Wednesday evening. When we hadn’t heard anything at all on Thursday, we called Service around 4 PM. We were told by a Ray that car hadn’t been looked at because Erin called in sick, like that is our problem. On Friday, we still hadn’t heard anything, so we called at 4 PM again and was told they had BEGUN to look at vehicle and wanted to check out some more on Saturday. Finally called Saturday and was told that they didn’t have a part and had to get on from Jacksonville. Finally received a call on Wednesday saying car was ready after NO communication on Monday or Tuesday. Of course when my wife went there, they tried to tell her she needed more work done. She paid for what was done and got the xxxx out of there. We then took car to a car maintenance shop and they did a diagnostic check for FREE! VW charges $150. Their report showed nothing else needed to be done. They topped off all of the fluid levels as a service with no charge. On their website, the owner of VE dealership tells you to call GM to work issues out. Well I left a message for him on Friday and still didn’t hear from him. I guess poor customer services runs from the top down. If you need your VW serviced, I suggest going to Cape Coral or Naples and stay away from this dealer. More

Steffany service manager told me she could not give answer. Dropped off car by tow truck on Saturday today is Tuesday talked to Steffany and told me she could not give me answer wen my car would be diagnosed de Dropped off car by tow truck on Saturday today is Tuesday talked to Steffany and told me she could not give me answer wen my car would be diagnosed despite alledgedbly being next in line. Frustrating wait time on phone for someone to answer and once they finally answer disappointing performance. More

Efficient, courteous, and pleasant experience. Gary E. was very courteous, knowledgeable, and respectful of our time. The delivered vehicle was clean and spotless in appearance. No pressure and en Gary E. was very courteous, knowledgeable, and respectful of our time. The delivered vehicle was clean and spotless in appearance. No pressure and entirely honest with answers to our questions. We would absolutely again due business with VW of Fort Myers and Gary E! More