Volkswagen of Fallston - Service Center

Matthew Appleby was extremely helpful in handling all my needs when I arrived at the dealership. He went out of his way to get me to the right people and make sure I was taken care of. I have never experi needs when I arrived at the dealership. He went out of his way to get me to the right people and make sure I was taken care of. I have never experienced such customer service at a car dealership. I will never go anywhere else for purchasing or servicing my vehicles. You have a customer for life! Thanks Matt! More

Like always i take my Jetta for an oil change and the service it is amazing, you can tell they know more than just take your money and see you later, I always have some questions regarding my 173,000 Mil service it is amazing, you can tell they know more than just take your money and see you later, I always have some questions regarding my 173,000 Milles Jetta, because I like to do some basic maintenance by my own and they always have a very friendly answer. I know Volkswagen are cain of expensive in the short term, but the quality of the car and the exceptional service, say a lot more than just little difference in money. Thanks one more time CEG More

Everyone at Cook is always so pleasant when I come in or call. I enjoy dealing with them. I also like that they will not sell me things I do not need and are honest with me about what my car requires. I call. I enjoy dealing with them. I also like that they will not sell me things I do not need and are honest with me about what my car requires. I trust them to tell me the truth and deal with me fairly. More

Michael Cook was a great help to me discussing the service records on a used car that I was considering buying that they had serviced for 5 years. The VW auto had quite a bit of service and Michael service records on a used car that I was considering buying that they had serviced for 5 years. The VW auto had quite a bit of service and Michael explained what was done and his general observations. More

The people over at Cook VW have ALWAYS been very courteous to me. Mike and Tim are a very professional duo who not only work well together they work with you as a customer. They've always accomoda courteous to me. Mike and Tim are a very professional duo who not only work well together they work with you as a customer. They've always accomodated me when scheduling a service date which is important to me. They patiently answer any questions I have particularly the ones I have on repair costs and they explain why certain repairs are necessary to keep me safe on the road. Tim has even gone so far as to change a tire for me which blew out while I was enroute to have the tire checked. That was SERVICE!! I'm a VW person and COOK VW is where I'll get my VW serviced or repaired. Sincerely, Deborah Hughes More

I have been taking my Passat to Cook's for all my service and have found them to be very helpful, understanding, and friendly. They will tell me if I need something done or not, if it is unnecessary. I hav and have found them to be very helpful, understanding, and friendly. They will tell me if I need something done or not, if it is unnecessary. I have learned to trust them and rely on their advice. More

I had checked with other dealerships and been told several different things. I took it into Cook and they repaired my vehicle in a timely manner and treated me with respect. They even explained to m several different things. I took it into Cook and they repaired my vehicle in a timely manner and treated me with respect. They even explained to my what had to be done and why. They did not inflate the repair as with other dealerships. They were willing to do what i would approve and not come up with several reasons why i had to have the repair done with them. More

My visit to the service station at Cook Volkswagen was VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my vehicle. They made sure I was not inconvenienced and offered a shuttle home while my Jetta was worked on. I'd have say, the current atmosphere at Cook Volkswagen today is like night and day compared to when I bought my first VW Jetta from them in 1994 when they were in Aberdeen. And believe me its been that long since I was willing to give them another shot. The current staff is wonderful. Will never wait that long again to deal with Cook VW, with the way the operation is run now. DEFINITELY recommend anyone to buy a VW from Cook VW. Great job in turing things around and keep up the good work. More

Good Stuff. I was hesitant to take my older VW to the dealership when the check engine light came on, but I was close by and in a pinch, so I stopped in. I met Mike, who immediatly put me at ease (Being dealership when the check engine light came on, but I was close by and in a pinch, so I stopped in. I met Mike, who immediatly put me at ease (Being not only my service writer, but a VW enthusiest like myself) and he got the car in the shop and it turned out to be a just a little broken vacuum line. Quick fix and I was done. I've always been scared of the dealer...this one seems good. More