Volkswagen of Fallston - Service Center

Very efficient and great communication! They sent emails and kept me in the loop! Will go back! They sent emails and kept me in the loop! Will go back! More

Very good management I enjoy every second I spend in the lobby when I visit. lobby when I visit. More

Quick efficient service xxxx xxx xxxx xxxx. Xxx. Xxxx. Xxxx. Xxx. Xxx. Xxx. Xxx. Xxx. Xxx. Xxxx. Xxxx. Xxx. Xxx. Xxx. Xxx. Xxx. More

this was my first time using service department. I had a very bad experience, especially with the service agent with communication And inconsistent pricing. I called earlier in the week and was so p I had a very bad experience, especially with the service agent with communication And inconsistent pricing. I called earlier in the week and was so pricey to make a repair was $900 I was quoted $2000 after having conversations with the pricing I was told my car was going to be $1400. Car was dropped off on Monday the December 9 I was told to repair was going to be completed on Wednesday the 11th. Did not receive any communication until I called on Thursday was told the car was gonna be finished that night by 5 o’clock did not get fixed until Friday the 13th with no communication again until Friday at 12:30 AM. This is my first and last time. More

Car was supposed to be ready Monday. Spoke to the technician who promised it would be ready at 9:30. Arrived at 11 car wasn’t ready. Toke 15 minutes to spray fluid on brakes to stop sque Spoke to the technician who promised it would be ready at 9:30. Arrived at 11 car wasn’t ready. Toke 15 minutes to spray fluid on brakes to stop squeaking $200 labor? How do I know? I walked across the street to get a cup of coffee and waited another 5 minutes when I got back. Seriously? Recall repair and !42 for parts? My son leaves his phone # but dealer insists either contacting by email or calling father. Communication is horrible. Not taking car back to Fallston again. Requested quote to sell car. Didn’t happen. More

Went to get my 2022 Taos looked at because of a check engine light. They were very quick to help me and quick to find out the problem with my car. They took it back within a reasonable amount of time and engine light. They were very quick to help me and quick to find out the problem with my car. They took it back within a reasonable amount of time and were able to fix it then and there. Was there for maybe max 2 hours. More

I called Michael Morrison yesterday, (12/2),to schedule my annual service. He accommodated me with an appointment the next day. Joe Lee, my Service Writer, took care of my VW check in and details. When the my annual service. He accommodated me with an appointment the next day. Joe Lee, my Service Writer, took care of my VW check in and details. When the work was complete in the shop, Joe Lee put my invoice together, I paid my bill and I was out the door. This Service Department continues to be exceptional, and I highly recommend them. I would like to give 5 Stars to Volkswagen of Fallston and Michael Morrison (service mgr.) for a fantastic maintenance service experience today. More

Great service a real turn around for this dealership compared to it's previous owner. compared to it's previous owner. More

Excellent diagnostic skills to identify the source of the problem and work is done carefully and as promised. problem and work is done carefully and as promised. More

Easy to make an appointment. The only suggestion will be not to wait all day for my car when my appointment was at 9:30 am and my car was ready at 4 pm The only suggestion will be not to wait all day for my car when my appointment was at 9:30 am and my car was ready at 4 pm More