Volkswagen of Fallston - Service Center

Your customer service people were there on time and pleasant and showing good customer service skills. pleasant and showing good customer service skills. More

Had a great experience at Fallston VW! My service advisor was professional, helpful, and kept me informed throughout the visit. The service was efficient, and everything was handled smooth My service advisor was professional, helpful, and kept me informed throughout the visit. The service was efficient, and everything was handled smoothly. Highly recommend More

Renovated service area was well designed and efficient, waiting area was clean with ample seating. Snack baskets were empty but there were plenty of beverages. Wait time for service being performed was rea waiting area was clean with ample seating. Snack baskets were empty but there were plenty of beverages. Wait time for service being performed was reasonable. Multipoint inspection highlighting areas of concern is very helpful in planning for future visits and expenses. Electronic delivery of info by text and email could be intimidating to some. More

Great experience in service. They carried a tire in stock that many other dealers do not carry. When I called to make the appointment and confirm the tire was there, the servic They carried a tire in stock that many other dealers do not carry. When I called to make the appointment and confirm the tire was there, the service department took the tire to put their hands on the tire to ensure it was at the dealership. More

Service department lacks efficiency. I had a vehicle there for almost three weeks for a n issue and the service advisor kept giving me excuse after excuse on why the vehicle wasn’t ready I had a vehicle there for almost three weeks for a n issue and the service advisor kept giving me excuse after excuse on why the vehicle wasn’t ready when it was supposed to be… I waited an additional week and a half More

Very efficient and great communication! They sent emails and kept me in the loop! Will go back! They sent emails and kept me in the loop! Will go back! More

Very good management I enjoy every second I spend in the lobby when I visit. lobby when I visit. More

Quick efficient service xxxx xxx xxxx xxxx. Xxx. Xxxx. Xxxx. Xxx. Xxx. Xxx. Xxx. Xxx. Xxx. Xxxx. Xxxx. Xxx. Xxx. Xxx. Xxx. Xxx. More

this was my first time using service department. I had a very bad experience, especially with the service agent with communication And inconsistent pricing. I called earlier in the week and was so p I had a very bad experience, especially with the service agent with communication And inconsistent pricing. I called earlier in the week and was so pricey to make a repair was $900 I was quoted $2000 after having conversations with the pricing I was told my car was going to be $1400. Car was dropped off on Monday the December 9 I was told to repair was going to be completed on Wednesday the 11th. Did not receive any communication until I called on Thursday was told the car was gonna be finished that night by 5 o’clock did not get fixed until Friday the 13th with no communication again until Friday at 12:30 AM. This is my first and last time. More

Car was supposed to be ready Monday. Spoke to the technician who promised it would be ready at 9:30. Arrived at 11 car wasn’t ready. Toke 15 minutes to spray fluid on brakes to stop sque Spoke to the technician who promised it would be ready at 9:30. Arrived at 11 car wasn’t ready. Toke 15 minutes to spray fluid on brakes to stop squeaking $200 labor? How do I know? I walked across the street to get a cup of coffee and waited another 5 minutes when I got back. Seriously? Recall repair and !42 for parts? My son leaves his phone # but dealer insists either contacting by email or calling father. Communication is horrible. Not taking car back to Fallston again. Requested quote to sell car. Didn’t happen. More