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Volkswagen of Fallston - Service Center

Fallston, MD

4.5
48 Reviews

48 Reviews of Volkswagen of Fallston - Service Center

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July 03, 2025

After terrible service at two local VW dealers, VW Fallston fixed my GTI 's problem thanks to their skilled and professional staff. They even did a 150 mile road test to make sure they had resolved th More

by philippeamiraux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia, Liam, Adam
Report | Print
July 01, 2025

Outstanding support and responsiveness! Appreciate their genuine concern for customer satisfaction. I know I can count on them! More

by JAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk folks.
Report | Print
Jul 01, 2025 -

Volkswagen of Fallston responded

We really appreciate your positive review! We look forward to your next visit! Take care!

June 01, 2025

Fast friendly service. Diagnosed and ordered parts super fast and car was back running great! More

by Blakish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike / Liam / Dillion
Report | Print
Jun 02, 2025 -

Volkswagen of Fallston responded

We're so happy we were able to help you out! We look forward to your next visit! Take care!

May 16, 2025

Quick turnaround. Very professional and courteous. Good service all around. Wouid highly recommend to future customers. More

by bonrickjake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Report | Print
May 21, 2025 -

Volkswagen of Fallston responded

We are so pleased you enjoyed your visit to Volkswagen of Fallston! We look forward to your next visit! Take care!

May 09, 2025

Very friendly and professional. Quick with their task and a free car wash. Great place More

by Conowingo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember he was the head of the shop
Report | Print
May 16, 2025 -

Volkswagen of Fallston responded

We really appreciate your positive review! We look forward to your next visit! Take care!

April 12, 2025

They always take care of me. Mike customer service skills are Amazing! He answers any and all of your questions. He doesn't make you feel like you're bothering him, very patient More

by Ms Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Apr 15, 2025 -

Volkswagen of Fallston responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

April 10, 2025

My car is always taken care of here. Service staff is amazing! Thank you so much! More

by kaldria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Report | Print
Apr 14, 2025 -

Volkswagen of Fallston responded

Kaldria, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 04, 2025

I like the fact that I don't have to have an appointment to be able to service my car here. Excellent customer service. More

by Dok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Lee
Report | Print
Apr 07, 2025 -

Volkswagen of Fallston responded

Dok, we really appreciate your positive review! We look forward to your next visit! Take care!

April 04, 2025

We took our Jetta in for an oil change and tire rotation. It was taken in on time and completed quickly. I really appreciated the video of the multipoint inspection showing the different checkpoints and the More

by JOHN.K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Lee
Report | Print
Apr 09, 2025 -

Volkswagen of Fallston responded

Hi John, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2025

More like an audi dealership than a vw dealership. Great service and nice facilities. They do customer service right! More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Mar 26, 2025 -

Volkswagen of Fallston responded

Jay, we really appreciate your positive review! We look forward to your next visit! Take care!

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