Volkswagen of Fallston

Pulled the old Bait and Switch on Us! Called about a great ad for a 2005 Sable for my 17 year old daughter and made an appointment to come in to test drive it the next day. As soon as I g Called about a great ad for a 2005 Sable for my 17 year old daughter and made an appointment to come in to test drive it the next day. As soon as I got there we were told that we would not leave there that day with the car and that it wasn't inspected yet, but had other cars to show us. One was disgusting! Seats all ripped up, etc. Then sales girl wanted to show us two cars that were much newer, which yes were nice. No one could tell us the prices of these cars! How hard is it to look in computer system?? Then the very rude manager came over to us and told us how much it would be monthly. Which is not what I wanted to know. How much were the cars???? It seemed like they did not want to sell me the car I intended on buying...and paying CASH for! They wanted me to purchase a newer used car and pay 60 months for a car. NO THANK YOU! Yeah still waiting on that call for the Sable. Been a week. DO NOT BUY FROM THEM! Cook's are CROOKS! No integrity whatsoever. Sorry I wasted my time there! More

The Best!!!!!!!!!!!! Teena Cardoni was awesome! NO GAMES! I had been to 20 dealers, and Teena made me feel comfortable from the start. Thank you Teena and Cook VW!! Teena Cardoni was awesome! NO GAMES! I had been to 20 dealers, and Teena made me feel comfortable from the start. Thank you Teena and Cook VW!! More

Amazing Teena Cardoni is a breath of fresher air!!! She worked hard and got me approved. Never once did she give up on me. Never once was I unsure of what was Teena Cardoni is a breath of fresher air!!! She worked hard and got me approved. Never once did she give up on me. Never once was I unsure of what was happening. Her and the staff were like a second family and I could never thank her enough. If anyone needs a car go see Teena Cardoni at Cook Volkswagen. Unlike other people she is beautiful and honest and she gets the job done. More

Awesome experience As I'm sure everyone is aware, the car buying process can usually be very overwhelming, and certainly scary for most people. But especially for those As I'm sure everyone is aware, the car buying process can usually be very overwhelming, and certainly scary for most people. But especially for those who are young, as I am. As a 20 year old, who is making a giant commitment and purchase on a vehical that they want to last for quite some time.. It is very reassuring to have people like Teena from this dealership to help you along the way. I walked into cooks Volkswagen a few days ago worried out of my mind that the car of my dreams just wouldn't be realistic for me. But between Teena and John they made my dream come true, and did everything in their power to help get me into my brand new Volkswagen Tiguan. Teena has a great personality, and went above and beyond as a sales person to really please me. And John worked very hard and helped me much more than I'd ever expect possible, to be sure I left today satisfied with my vehical at the best price he could give me. I am very thankful that I met these two, and that they could really help me get all I had hoped for. More

Excellent Buying Experience I purchased a 2017 Golf Alltrack Thanksgiving week and had another great experience at Cook VW. My family has done business with Cooks for decades an I purchased a 2017 Golf Alltrack Thanksgiving week and had another great experience at Cook VW. My family has done business with Cooks for decades and we have always had a great buying experience. Teena and Josh in sales, and Josh in finance, were a great team that made the purchase experience painless. If you are in the market for a crossover wagon such as the Audi Allroad or Subaru Outback, take a look at the new Golf Alltrack. It is priced to compete head to head with the Subaru and is superior in several categories to include the infotainment system. The base infotainment system is outstanding and easy to operate. We also love Cook's service department. More

Above and beyond My recent experience at Cook Volkswagen was a pleasant buying experience. I have been in the market to upgrade my daughter's first car, Convertible Ne My recent experience at Cook Volkswagen was a pleasant buying experience. I have been in the market to upgrade my daughter's first car, Convertible New Beetle. When had been getting the Beetle serviced at Cook for the last six years and completely satisfied with the service team as well as VW. Salesman Robert Dawson was very responsive to my initial inquiry and a pleasure to do business with. I am a tough cookie when it comes to negotiating and making big purchases. And I must say, the Cook team was patient, fair and on top of it!! Mr. Dawson was very knowledgeable and went above and beyond. I purchased the car as a surprise and the Cook team made it a special moment by presenting her with the car wrapped in a pretty pink bow. I thank the team and a special acknowledgment to Robert Dawson, Sales and Josh in Finance. More

excellent Wonderful experience. Everyone was kind and very courteous.They made me feel enthusiastic about purchasing a car. They really go beyond the call of du Wonderful experience. Everyone was kind and very courteous.They made me feel enthusiastic about purchasing a car. They really go beyond the call of duty, to make sure you're satisfied. Especially Josh!! More

ROYAL CARPET TREATMENT! I was referred to Teena Cardoni by a friend and I am so glad I made the call to her! After going to several other dealerships and being told I needed I was referred to Teena Cardoni by a friend and I am so glad I made the call to her! After going to several other dealerships and being told I needed a cosigner and more money down, I was highly discouraged. When I called Teena, she immediately made me feel like I was talking to someone I had known all my life. She was warm, welcoming and compassionate to my needs. Due to my work schedule I was forced to cancel and reschedule several times. I fully expected Teena to ignore me but she continued to call and text me, encouraging me to give her the opportunity to make me happy. When I went to the dealership it was like the royal carpet was rolled out for me! I was greeted by an employee who took me straight to Teena, who welcomed me like an old friend. I instantly felt comfortable! Teena took the time to let me look at and drive several vehicles. She provided me with options and didn't pressure me or try to push me into anything. She allowed me time to take the vehicle to show my parents and when I returned, I purchased the car! From my first phone call, through many text messages and emails, right down to signing the contract, I was treated better than I can ever remember being treated. My daddy always referred to me as "Princess" and I have to say, this whole experience made me feel like royalty! From Teena, to the managers and right down to the car cleaner, the environment at Cook Volkswagen was an A+ experience! If you are looking for a car, CALL TEENA AT COOK VOLKSWAGEN! Like me, YOU'LL BE GLAD YOU DID! More

Great service! Robert and josh were so friendly and helpful. They helped me in my decision of buying my first car! They were both patient and so kind. Definitely go Robert and josh were so friendly and helpful. They helped me in my decision of buying my first car! They were both patient and so kind. Definitely go see them to help with your decision! More

Great people Cooks Volkswagen is pbly one of the best dealerships I've been to, even tho I didn't get the exact car I wanted I left a happy customer. Cooks Volkswagen is pbly one of the best dealerships I've been to, even tho I didn't get the exact car I wanted I left a happy customer. More