Volkswagen of Fallston

Average On my first visit the car I wanted to look at was at Aberdeen location. So I waited 2 hours when I was told it would be 20 mins to have the car driven On my first visit the car I wanted to look at was at Aberdeen location. So I waited 2 hours when I was told it would be 20 mins to have the car driven to Cooks location. After waiting 2 hours and no car I decided to leave and just come back in the morning to give them time to deliver the car. Well I come back the next morning and the car is still in Aberdeen. I now thought the dealership very unorganized! Or they didn't care or thought I was coming back. The only bright spot was that I found a car I liked and I purchased it and my salesperson Kerra was sincere and genuine. More

Amazing dealership that cares about their customers! I went there with one vehicle in mind... a Dodge Ram. Teena Cardoni made the whole experience calm, easy and fun. The dealership worked hard to get me I went there with one vehicle in mind... a Dodge Ram. Teena Cardoni made the whole experience calm, easy and fun. The dealership worked hard to get me a good deal. I wasn't able to take the truck home the same night (fixing a mirror that I already was aware of) so Teena hooked me up with a reliable cool loaner vehicle. If you are looking for a new or preowned vehicle go see Teena at Cook VW. She doesn't do this just for the sales, she takes time to get to know each customer and truly cares about your wants and needs. Thanks Teena! More

Lies, lies and more lies!!! Drove over 7 hours. Lied to about price, about car being damage, about car being fixed, every other word was a lie. It was the most horrible experienc Drove over 7 hours. Lied to about price, about car being damage, about car being fixed, every other word was a lie. It was the most horrible experience with trying to buy a car I have ever endured. I would never go back here again!! Please don't waste your time or your money!!! More

Excellent!! Our sales Rep Basil was awesome! He was attentive to our needs and expectations. Never any high pressure tactics like most dealerships and reps that Our sales Rep Basil was awesome! He was attentive to our needs and expectations. Never any high pressure tactics like most dealerships and reps that we visited. The entire staff at Cook Volkswagen was awesome..... Evan, Josh, Robert and everyone was kind and friendly. We will be recommending Cook to all of our family and friends. More

My new VW purchase This was my second purchase at Cook VW--Karra was most helpful, knowledgeable, going the extra mile to see me through the buying process. Joshua was a This was my second purchase at Cook VW--Karra was most helpful, knowledgeable, going the extra mile to see me through the buying process. Joshua was also very knowledgeable, easy to talk with and helped me complete the finance portion of the purchase. Thank you All! More

Amazing service With all the dealerships to choose from, Cooks VW sets it's self apart with outstanding deals and amazing customer services. Our sales person Kara was With all the dealerships to choose from, Cooks VW sets it's self apart with outstanding deals and amazing customer services. Our sales person Kara was 5 stars all the way!! More

Very knowledgeable salesperson Salesperson Karra was very knowledgeable and helpful in finding me the right vehicle for me. Sales manager Josh did a good job of getting the price wh Salesperson Karra was very knowledgeable and helpful in finding me the right vehicle for me. Sales manager Josh did a good job of getting the price where I needed to be and made sure I got a few extras for the car including giving me a cool VW sticker that was one of his personal ones. More

Great Buying Experience Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at the front door, the test drives all the way through financing, Cook made it all easy. If you need a new or used car call Teena, She was very accomadating. She had no issue with my taking the car to my mechanic for a informal inspection, and she even had Cook staff pick up my trade as well as having the vehicle delivered to my home since I was not driving my car. The Finance dept, found me a spectacular rate and payment plan that works for me. Could not be happier. More

See Teena Teena was a big help to me in buying back my diesel and getting me into a new car. Very professional and personable. Friendly staff. Teena was a big help to me in buying back my diesel and getting me into a new car. Very professional and personable. Friendly staff. More

Bait and Switch the Price They list the cars for prices you can't buy them for. There excuse is all dealership use this practice. They list 2017 Ford Fusion for $16988 The sal They list the cars for prices you can't buy them for. There excuse is all dealership use this practice. They list 2017 Ford Fusion for $16988 The salesmen Mike texted me the price of $18900 plus taxes and tags. Could not even give me a phone call. I called the owner Mr. Cook no reply. Will never give them any business or a single dollar. Highly recommend you spend you money elsewhere! There name should be Crook's VW of Fallston Dave Cunningham More