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Volkswagen of Fallston
Fallston, MD
284 Reviews
About Volkswagen of Fallston
Serving Harford County for over 50 years!!
Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive.
We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 284 reviews
February 14, 2011
My visit to the service station at Cook Volkswagen was VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my vehicle. They made sure I was not inconvenienced and offered a shuttle home while my Jetta was worked on. I'd have say, the current atmosphere at Cook Volkswagen today is like night and day compared to when I bought my first VW Jetta from them in 1994 when they were in Aberdeen. And believe me its been that long since I was willing to give them another shot. The current staff is wonderful. Will never wait that long again to deal with Cook VW, with the way the operation is run now. DEFINITELY recommend anyone to buy a VW from Cook VW. Great job in turing things around and keep up the good work. More
by helo461
Employees Worked With
Tim Moore, Tim Moore
October 12, 2010
Good Stuff. I was hesitant to take my older VW to the dealership when the check engine light came on, but I was close by and in a pinch, so I stopped in. I met Mike, who immediatly put me at ease (Being dealership when the check engine light came on, but I was close by and in a pinch, so I stopped in. I met Mike, who immediatly put me at ease (Being not only my service writer, but a VW enthusiest like myself) and he got the car in the shop and it turned out to be a just a little broken vacuum line. Quick fix and I was done. I've always been scared of the dealer...this one seems good. More
by DubDude87
Employees Worked With
Mike Morrison, Michael Morrison
February 18, 2010
My wife and I had gone in there and bought a 2006 GTI. We came to find out there were a bunch of hidden costs in the purchase after the fact including an $800 charge for pinstripes? Unbelievable. This w We came to find out there were a bunch of hidden costs in the purchase after the fact including an $800 charge for pinstripes? Unbelievable. This was never explained at time of purchase. Also in hindsight in comparing prices we learned we over paid for the car. They overcharged us on the interest rate by almost 6%. We bought a new Jetta the following year from a different dealership and qualified for a much lower interest rate. These people are crooks. Even after not learning our lesson when we went back the following year to buy a new Jetta they treated us like strangers and continued to charge $1000s more than the competition. Needless to say we went elsewhere to buy the Jetta and couldn't have been happier about it. Also their service department is rude and make you feel stupid when calling with concerns. More
by Ionya
Employees Worked With
Chris and Service
January 20, 2010
I bought a new VW in May 2009 from Cook VW. The spare key did not work. I called twice and was told by the sales manager that someone would call back and the problem would be taken care of. No on calle key did not work. I called twice and was told by the sales manager that someone would call back and the problem would be taken care of. No on called back. I called a third time and finally the sales manager called back and I was told I would have to pay for the key More
by pleasehelp
Employees Worked With
sales manager
