Volkswagen of Fallston

Everyone at Cook is always so pleasant when I come in or call. I enjoy dealing with them. I also like that they will not sell me things I do not need and are honest with me about what my car requires. I call. I enjoy dealing with them. I also like that they will not sell me things I do not need and are honest with me about what my car requires. I trust them to tell me the truth and deal with me fairly. More

Michael Cook was a great help to me discussing the service records on a used car that I was considering buying that they had serviced for 5 years. The VW auto had quite a bit of service and Michael service records on a used car that I was considering buying that they had serviced for 5 years. The VW auto had quite a bit of service and Michael explained what was done and his general observations. More

The people over at Cook VW have ALWAYS been very courteous to me. Mike and Tim are a very professional duo who not only work well together they work with you as a customer. They've always accomoda courteous to me. Mike and Tim are a very professional duo who not only work well together they work with you as a customer. They've always accomodated me when scheduling a service date which is important to me. They patiently answer any questions I have particularly the ones I have on repair costs and they explain why certain repairs are necessary to keep me safe on the road. Tim has even gone so far as to change a tire for me which blew out while I was enroute to have the tire checked. That was SERVICE!! I'm a VW person and COOK VW is where I'll get my VW serviced or repaired. Sincerely, Deborah Hughes More

I have been taking my Passat to Cook's for all my service and have found them to be very helpful, understanding, and friendly. They will tell me if I need something done or not, if it is unnecessary. I hav and have found them to be very helpful, understanding, and friendly. They will tell me if I need something done or not, if it is unnecessary. I have learned to trust them and rely on their advice. More

I had checked with other dealerships and been told several different things. I took it into Cook and they repaired my vehicle in a timely manner and treated me with respect. They even explained to m several different things. I took it into Cook and they repaired my vehicle in a timely manner and treated me with respect. They even explained to my what had to be done and why. They did not inflate the repair as with other dealerships. They were willing to do what i would approve and not come up with several reasons why i had to have the repair done with them. More

My visit to the service station at Cook Volkswagen was VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my vehicle. They made sure I was not inconvenienced and offered a shuttle home while my Jetta was worked on. I'd have say, the current atmosphere at Cook Volkswagen today is like night and day compared to when I bought my first VW Jetta from them in 1994 when they were in Aberdeen. And believe me its been that long since I was willing to give them another shot. The current staff is wonderful. Will never wait that long again to deal with Cook VW, with the way the operation is run now. DEFINITELY recommend anyone to buy a VW from Cook VW. Great job in turing things around and keep up the good work. More

Good Stuff. I was hesitant to take my older VW to the dealership when the check engine light came on, but I was close by and in a pinch, so I stopped in. I met Mike, who immediatly put me at ease (Being dealership when the check engine light came on, but I was close by and in a pinch, so I stopped in. I met Mike, who immediatly put me at ease (Being not only my service writer, but a VW enthusiest like myself) and he got the car in the shop and it turned out to be a just a little broken vacuum line. Quick fix and I was done. I've always been scared of the dealer...this one seems good. More

My wife and I had gone in there and bought a 2006 GTI. We came to find out there were a bunch of hidden costs in the purchase after the fact including an $800 charge for pinstripes? Unbelievable. This w We came to find out there were a bunch of hidden costs in the purchase after the fact including an $800 charge for pinstripes? Unbelievable. This was never explained at time of purchase. Also in hindsight in comparing prices we learned we over paid for the car. They overcharged us on the interest rate by almost 6%. We bought a new Jetta the following year from a different dealership and qualified for a much lower interest rate. These people are crooks. Even after not learning our lesson when we went back the following year to buy a new Jetta they treated us like strangers and continued to charge $1000s more than the competition. Needless to say we went elsewhere to buy the Jetta and couldn't have been happier about it. Also their service department is rude and make you feel stupid when calling with concerns. More

I bought a new VW in May 2009 from Cook VW. The spare key did not work. I called twice and was told by the sales manager that someone would call back and the problem would be taken care of. No on calle key did not work. I called twice and was told by the sales manager that someone would call back and the problem would be taken care of. No on called back. I called a third time and finally the sales manager called back and I was told I would have to pay for the key More