Volkswagen of Fallston

they worked very hard to help me as my credit is pretty shotty. they did everything they could to help me. i know they all spent alot of time finding me financing and a vehicle that would actually work f shotty. they did everything they could to help me. i know they all spent alot of time finding me financing and a vehicle that would actually work for me. i am a contractor and needed an suv but had the downpayment for a small car. they did not stop until i was in a vehicle that would work for me. More

After talking with Don the Dealerships GM and telling him After talking with Don the Dealerships GM and telling him the problems we had with the sales manager at the time, Don had me bring my truck back to After talking with Don the Dealerships GM and telling him the problems we had with the sales manager at the time, Don had me bring my truck back to have the problems fixed. He even changed the oil and had my truck detailed. I believe that this is what customer service is supposed to be like. After having my truck taken care of I have no problem recommending this dealership to others. More

I purchased a 2011 Volkswagen Jetta from Cook Volkswagen. After leaving the dealership and driving home, it started getting dark outside. We turned on the headlights in the car to find out that there were no After leaving the dealership and driving home, it started getting dark outside. We turned on the headlights in the car to find out that there were no headlights. We contacted our salesman, Rich, the next day (Sunday) on his cell phone and he told us to bring the vehicle into the service department on Monday and they would address the problem. On Monday, my husband took the car in, and a fuse was replaced, correcting the problem. The next day, Tuesday, I was contacted by Peter Burns from the finance department. Peter had signed the original contract with us. Peter told me that we had agreed to a down payment and that the dealership did not collect that from us, so we needed to make the payment. I reviewed the contract to find that we never agreed to make a down payment. My husband was contacted by Manager, Don, who questioned him about weather our trade in had ever been involved in an accident because they thought something was wrong with the frame. They truck had never been involved in an accident, which my husband told Don. Don also told my husband that there were duplicate contracts, and that we signed the wrong one, so we would need to come back to the dealership to sign the correct contract. Again, we reviewed our contract and did not see any errors, so we declined to come in and sign a new contract. After getting off of the phone with Don, we were contacted again by Peter. Peter told us that there was an error in our contract. We again told him that we did not see any errors. Finally, Peter told us that we were given a rebate my mistake and that we needed to come in and sign a new contract that did not include the rebate. We declined. Peter then told us that Cook Volkswagen would refuse to pay off our trade in (which was agreed to in the contract) until we signed a new one. Again,we refused. We then received another phone call from Don. Don told us to immediately sign a new contract or return the vehicle. We explained that we have a contract, and that we would be doing neither. Don then told us that they would see to it that our financing would not be approved, thus forcing us to return the vehicle. Our salesman had given us our credit scores on Saturday when we purchased the vehicle, and both were in the 700s. We explained that to Don. There is no reason that our financing would not be approved. Don and Peter continued to harass and threaten us. They threatened to come to our house and to even contact a sheriff and obtain some sort of a warrant and to have our vehicle repossessed. On 8/10/11 my husband and I agreed to return the car to Cook Volkswagen. We had to go through the trouble of contacting an attorney to draw up an agreement to protect ourselves and to rescind the sales contract, reimburse us for any taxes or fees that we may have incurred and to reimburse us for window tint that we had purchased for the car and receive our trade in back. Since all of this was due to Cook's error, and we were already going out of our way and returning the vehicle, which we were not obligated to do, we did not feel that we should be out any money. My husband contacted Don and arranged this. Don resisted. He wanted us to return the car immediately and receive our truck and a check for the window tint tomorrow. He also refused to sign the agreement that the attorney drew up. We told Don that we will just keep the car and stick to the contract we have. Don continues to call and harass and threaten us and has even become verbally abusive. More

Mike was one of the most professional salesman I've seen in a very long time. He promised and what he promised he delivered. He did not push us into a car, he let us choose and then gave us the specificatio in a very long time. He promised and what he promised he delivered. He did not push us into a car, he let us choose and then gave us the specifications. He offered his opinion, based off of our needs, and before we even asked for it ( we always do), he gave us the cars carfax report. Mike was a very pleasant salesman and I will recommend him to everyone I know. A quick recap is, my wife has no credit (a ghost). We were not sure we would get financed, Mike asked his bosses (very very good people) and somehow got it approved (with a fairly low interest rate). If ever a car is needed, I will recommend the entire staff at Cooks in Fallston, especially the salesman Mike. More

We traded in our 2006 Harley and purchased a 2011 VW Jetta with Lenny in used cars. He was extremely helpful and spent several hours over a 2 day period with us while we took time to decide what was be Jetta with Lenny in used cars. He was extremely helpful and spent several hours over a 2 day period with us while we took time to decide what was best. Thorughout it all, Lenny was extremely patient and has recently helped us with our new car check up and some paint touchups. He worked very hard to coordinate the paint shop with the service shop to make sure our car was serviced properly and quickly. I have a 13 and 14 year old that are already picking out what cars they want from Cook Volkswagen when they turn 16 - hope Lenny is still there! I would highly recommend him!! More

I was very happy with the treatment I received at Cook.My credit isn't the best but they hung in there with me and I could really tell they were working hard with the bank for me. The whole team was very pro credit isn't the best but they hung in there with me and I could really tell they were working hard with the bank for me. The whole team was very professional. The selection of cars was outstanding!I have to say I am more then impressed of Cook VW.I will buy my next car from Jason at Cook and I will send all my friends to see Jason also. More

I visited Cook Volkswagen to purchase a new vehicle. The salesman was very helpful and knowledgeable of all the vehicles, made me feel very comfortable and helped me decide which car was for me! I got a gre salesman was very helpful and knowledgeable of all the vehicles, made me feel very comfortable and helped me decide which car was for me! I got a great price and was able to get financed quickly and out the door with my new car before I knew it! When I need a new car which won’t be for a very long time I will be going back to Cook to purchase a car from salesman, Jason Windley. More

Wow, what a great place to buy a car. I just bought a 2010 Jetta, the price was lower then any other dealer around, and my sales person Lenny he did a wonderfull job, he knows his stuff, he helped us out 2010 Jetta, the price was lower then any other dealer around, and my sales person Lenny he did a wonderfull job, he knows his stuff, he helped us out with every step..... I HIGHLY RECOMEND COOK VW AND LENNY. More

My expierence with Cook was trully great. Normally I wont give this ratting but felt that I had to with this dealership. There calm effective way thay delt with me...giving me all the answers I needed was gr give this ratting but felt that I had to with this dealership. There calm effective way thay delt with me...giving me all the answers I needed was great. Walking in I was going to buy a TOyota, and only went because a friend said I should check out VW. I did and from the word go they had my busniess More

I recommend this dealership to everyone!!! Everyone I recommend this dealership to everyone!!! Everyone from the sales person (Lenny) who work deligently with us for this very nice car..... I have a R I recommend this dealership to everyone!!! Everyone from the sales person (Lenny) who work deligently with us for this very nice car..... I have a R350 Mercedes Benz. I love it!!!!! The finance person and the managers all work hard on my deal. They put there all into this because my PASS credit history is terrible. I went to many side dealers and they wanted too much money and were trying to get over and when we went to other dealerships they didn't even send my information to the banks after viewing my credit reports. I appreciate this dealership and i AM GOING TO PASS the word on to my family members and friends. If you want a deal, COOK Dealership is for REAL!!!! Thank you Lenny and the GANG I appreciate your hard work and patience with me and my situation. Shantel of Towson More