Volkswagen of Fallston

I visited Cook Volkswagen to purchase a new vehicle. The salesman was very helpful and knowledgeable of all the vehicles, made me feel very comfortable and helped me decide which car was for me! I got a gre salesman was very helpful and knowledgeable of all the vehicles, made me feel very comfortable and helped me decide which car was for me! I got a great price and was able to get financed quickly and out the door with my new car before I knew it! When I need a new car which won’t be for a very long time I will be going back to Cook to purchase a car from salesman, Jason Windley. More

I was very happy with the treatment I received at Cook.My credit isn't the best but they hung in there with me and I could really tell they were working hard with the bank for me. The whole team was very pro credit isn't the best but they hung in there with me and I could really tell they were working hard with the bank for me. The whole team was very professional. The selection of cars was outstanding!I have to say I am more then impressed of Cook VW.I will buy my next car from Jason at Cook and I will send all my friends to see Jason also. More

Wow, what a great place to buy a car. I just bought a 2010 Jetta, the price was lower then any other dealer around, and my sales person Lenny he did a wonderfull job, he knows his stuff, he helped us out 2010 Jetta, the price was lower then any other dealer around, and my sales person Lenny he did a wonderfull job, he knows his stuff, he helped us out with every step..... I HIGHLY RECOMEND COOK VW AND LENNY. More

My expierence with Cook was trully great. Normally I wont give this ratting but felt that I had to with this dealership. There calm effective way thay delt with me...giving me all the answers I needed was gr give this ratting but felt that I had to with this dealership. There calm effective way thay delt with me...giving me all the answers I needed was great. Walking in I was going to buy a TOyota, and only went because a friend said I should check out VW. I did and from the word go they had my busniess More

I recommend this dealership to everyone!!! Everyone I recommend this dealership to everyone!!! Everyone from the sales person (Lenny) who work deligently with us for this very nice car..... I have a R I recommend this dealership to everyone!!! Everyone from the sales person (Lenny) who work deligently with us for this very nice car..... I have a R350 Mercedes Benz. I love it!!!!! The finance person and the managers all work hard on my deal. They put there all into this because my PASS credit history is terrible. I went to many side dealers and they wanted too much money and were trying to get over and when we went to other dealerships they didn't even send my information to the banks after viewing my credit reports. I appreciate this dealership and i AM GOING TO PASS the word on to my family members and friends. If you want a deal, COOK Dealership is for REAL!!!! Thank you Lenny and the GANG I appreciate your hard work and patience with me and my situation. Shantel of Towson More

cook vw was very helpful in helping me purchase my first vehicle. they worked with me on financing options and helped me get the best rates. even after the sale they followed up with me and worked even hard vehicle. they worked with me on financing options and helped me get the best rates. even after the sale they followed up with me and worked even harder for the best deal for me. i would strongly recomend cook vw forall your vw and used car needs. More

I was shopping around for a new Jetta when I came to Cook VW. They worked with me on getting the financing that I needed and also gave me a great deal on the car. I had a really great experience. VW. They worked with me on getting the financing that I needed and also gave me a great deal on the car. I had a really great experience. More

xxxx these people. Never go there, EVER !! They sold my mother a van with 3 different tires, two of them being snow tires and one of them is 5/8th of an inch higher then the other one which is throwing off mother a van with 3 different tires, two of them being snow tires and one of them is 5/8th of an inch higher then the other one which is throwing off the tire sensor AND they are dye rotted. They say that this all passes Maryland State Inspection which is total xxxxxxxxx. She is going to now take the van to a private Inspection station and see what they have to say. Personally I think that it is xxxxxxxxx to have dealerships do their own "Maryland State Inspection" where clearly they are not doing anything properly (they have already fixed, on our van, 5 things that supposedly passed inspection the first time). CAN THEY EVEN BE TRUSTED WITH DOING THEIR OWN IMSPECTIONS ?! Clearly NOT !! I was going to drive this van to a week long concert (in 2 weeks) on the side of a mountain and I doubt that it will even make the xxxx trip ! There is a really bad spot on the way to the concert that does not have any guard rails... what if the dry rotted tire blew out ?! Then 4 innocent teens would have lost their lives. When my mother told them this, they seemed not to care and stood by their decision that this van is all right to drive and safe. Which again is crap. They will not make this right, so now she has to buy 2 new tires to make the van safe and then pursue getting the money back with the owner of the company. All in all, never get ANYTHING from this place, not even a paper chip. They're a load of horse xxxx and I really hope that they get sued out the xxx ! More

We found a vehicle on "one" of their websites for $27K and then found the same vehicle/same VIN for $29K on their main website. Contacted dealership via email re: vehicle and price prior to visi for $27K and then found the same vehicle/same VIN for $29K on their main website. Contacted dealership via email re: vehicle and price prior to visiting. Price of vehicled paid ended up being over $30K. Was told price diff. due to fees - primarily the MD Inspection! Since when does any state's inspection cost over $1000! Still waiting for missing navigation disk, spare key and an issue with the tire warning was never resolved. Only received 2 pcs. of paper at signing - never got a copy of the 30 days/1,000 miles warranty. Having a hard time getting our missing items to us. One of the worst dealerships I've ever dealt with! More

Like always i take my Jetta for an oil change and the service it is amazing, you can tell they know more than just take your money and see you later, I always have some questions regarding my 173,000 Mil service it is amazing, you can tell they know more than just take your money and see you later, I always have some questions regarding my 173,000 Milles Jetta, because I like to do some basic maintenance by my own and they always have a very friendly answer. I know Volkswagen are cain of expensive in the short term, but the quality of the car and the exceptional service, say a lot more than just little difference in money. Thanks one more time CEG More