Volkswagen of Fallston

Matthew Appleby was extremely helpful in handling all my needs when I arrived at the dealership. He went out of his way to get me to the right people and make sure I was taken care of. I have never experi needs when I arrived at the dealership. He went out of his way to get me to the right people and make sure I was taken care of. I have never experienced such customer service at a car dealership. I will never go anywhere else for purchasing or servicing my vehicles. You have a customer for life! Thanks Matt! More

Very please with my experience at Cook VW, I knew what I wanted when I got there and they did what was necessary for me to drive it home. wanted when I got there and they did what was necessary for me to drive it home. More

Dee, Pete and the manager at Cook Volkswagen were very helpful and friendly in working with me on what I could afford for the vehicle that I purchased. I will be recommending Dee and this dealership to an helpful and friendly in working with me on what I could afford for the vehicle that I purchased. I will be recommending Dee and this dealership to anyone I know who is looking for a vehicle. More

Professional staff in appearance and attitude. Were extremely knowledgable about the cars I was interested in test driving. I had printed out on-line information about the vehicles and I knew about th extremely knowledgable about the cars I was interested in test driving. I had printed out on-line information about the vehicles and I knew about the cars. The staff relayed the same information to me, making me feel like I was getting an honest and fair deal. I was treated with respect. It was an enjoyable experience. More

I met with Dee Herbster and she was very thoughtful and knowledgable in explaining everything I needed to know about the car I was looking at. The car was a Nissan Altima and was in great condition. I woul knowledgable in explaining everything I needed to know about the car I was looking at. The car was a Nissan Altima and was in great condition. I would recommend Dee to anyone lookng to buy a car from the "Cook Volkswagon" dealership. Thank you and I hope to do business with you. Thanks, Mike More

I went to the dealership after finding a 2010 Volkswagen Jetta on cars.com and talking with the internet manager James Hamilton. He email me all about the vehicle and sent me a carfax about the Jetta I was Jetta on cars.com and talking with the internet manager James Hamilton. He email me all about the vehicle and sent me a carfax about the Jetta I was interested in purchasing. I schedule an appointment showed up at the dealership and ask for Mr Hamilton, He thank me for coming in and introduce me to Mike Hamilton who went over the vehicle with me and took me on a test dive. Mike was very funny and very good at what he does. We talked over price and we worked out a great price for my trade and Jetta. I then went in to finance and meet a older sweet man named Pete what a charmer! He got me 2.9 finance on my Jetta They were great I had fun buying a car for a change. I just want to thank everyone! I'll see you all when I bring my car back for service. More

After several visits to other dealerships, Cook Volkswagon was a breath of fresh air. We were greeted quickly when we pulled on to the lot by Jason Windley. What a difference from some of the sales Volkswagon was a breath of fresh air. We were greeted quickly when we pulled on to the lot by Jason Windley. What a difference from some of the sales people we had already met in a search for a car. Jason was a very professional salesman, friendly, and answered all our questions truthfully. It is such a meaningful thing when you know you can trust the sales person and we got that feeling right off the bat with Jason. He definitely had our best interest at heart and went out of his way to find the right car for us and in the price range we could afford. We are greatful for the experience we had at Cook VW and would definitely recommend them to anyone. More

I walked in thinking I could only afford a certain type of car and ended up driving away in an amazing that I could still afford of car and ended up driving away in an amazing that I could still afford More

My experience at Cook Volkswagen was the best car buying experience ive ever had. After browsing the lot of new cars for 30-45 secs, I was approached a salesman named Jason. He showed me around, asked me wh experience ive ever had. After browsing the lot of new cars for 30-45 secs, I was approached a salesman named Jason. He showed me around, asked me which car I was most interested in, and showed me different packages. After a few minutes of browsing and Jason going over all the great features the car had to offer, I was sold. Before i knew it, without any haggling, i was getting offered a great price. Few pieces of paper signing later, i walked outta there with a brand new car and a smile on my face! Thanks Jason and Thanks Cook! More

This was the 2nd car My Husband and I have bought from Cook Vw. We like there no pressure approach and were very informative with good advice through out the process. The price was thousands better than Cook Vw. We like there no pressure approach and were very informative with good advice through out the process. The price was thousands better than their competition and they gave more for my trade than carmax offered. Will definately go back again and higly recommend the guys at Cook VW ;-) More