Volkswagen of Fallston

Customer service was great. Friendliness was very good as well. The only complaint I have is with the price I was originally quoted and the price that I paid at the end of the deal, they were quite different well. The only complaint I have is with the price I was originally quoted and the price that I paid at the end of the deal, they were quite different as was the monthly payment. More

This review is for the "pre-owned" portion of the dealership and meant for those that make a long trip to buy a vehicle listed online. I knew the precise vehicle, 2007-2010 Tundra Crewmax w/5.7L the dealership and meant for those that make a long trip to buy a vehicle listed online. I knew the precise vehicle, 2007-2010 Tundra Crewmax w/5.7L, I wanted so I did a search within 500 miles of my home in Norfolk, Va. A few dealerships and private sellers had vehicles that matched my criteria. It was comparable to the others I found within the same distance and the price was less than $1000 difference. I decided to go with this particular dealership because the price(listed and told to me over the phone). When I get to the dealership, which was 258 miles from my home, I discover the 'internet price' did not include an additional $2,000 in 'Refurbishing' fees. I was told these fees are to cover the very stringent 160 point inspection that maryland requires. I manage to get them to reduce that to $1000, but only because I was stuck driving 500+ miles already. On the drive home I noticed a shimmy and grinding noise coming from the front in when I applied the brakes. I took it to a shop to have an inspection done, since not even a maryland sticker was on the car despite what the dealership said. The front rotors were extremely warped, which was the cause of the noise and shaking when the brakes were applied. During the inspection the mechanic also noted that the water pump was failing (coolant leaking from the weephole). When I asked him if any of this could have suddenly occurred during a 250+ mile trip home, he replied that it wasn't likely simply because the amount of coolant that was caked on the motor and subframe. Now, less than a month after I purchased the vehicle I need new brake pads and rotors ($700 for parts and labor) and a new water pump ($1200 for parts and labor). Total additional cost for picking Cook Volkwagen over an honest dealership: $2,900. Expect to pay much more than the 'internet pricing' suggests. I understand that parts fail and sometimes there is issues with used vehicles. What I do not agree with is the bait and switch tactics with the price of the vehicle. An additional $2000 on top of the price listed is no where near reasonable or realistic to think that anyone would simply shrug it off. This hidden fee should have been added to the total price when listed, to do otherwise just lures people in with false hopes. It is a shady and dishonest practice. More

My salesman Martin Ferris was very good, easily the BEST motoring advisor ever! He was of great help through the entire process and made the purchase easy and trouble-free. AWESOME!" Not to mention was the motoring advisor ever! He was of great help through the entire process and made the purchase easy and trouble-free. AWESOME!" Not to mention was the easiest encounter I have ever had with a car dealership. I would highly recommend this dealership to others looking for a car! More

We had a very good experience. We were treated in a friendly manner. Our salesman was very proffessional and the used car manager worked with us in getting the car we wanted. friendly manner. Our salesman was very proffessional and the used car manager worked with us in getting the car we wanted. More

This guy I believe was Greg was dry rude and tried to rush me into the cars then when I felt I was paying to much decided to yell my business out loud how 8 banks had just denied me and i was redicilous rush me into the cars then when I felt I was paying to much decided to yell my business out loud how 8 banks had just denied me and i was redicilous because I felt all the rates were to high and that I was being taken advantage of. The main thing was the lack of respect he had for a customer and that the other employees just sat there and said nothing. Really wanted to hit the guy but he obviously has other at home issues. Dont even stop here plenty of other honest dealers that care about people and don't have major personal issues. More

Had a few bumps in the process, dealer could have been more forthcoming about actual vehicle cost and there was a small paperwork issue but overall good experience. Very good deal on a real good vehicle. more forthcoming about actual vehicle cost and there was a small paperwork issue but overall good experience. Very good deal on a real good vehicle. More

I visited Cook Volkswagon Fallston Md Yesterday 03/24/12. I visited Cook Volkswagon Fallston Md Yesterday 03/24/12. We had searched approx. 2 weeks via the internet through multiple sites: YahooCars, Cars. I visited Cook Volkswagon Fallston Md Yesterday 03/24/12. We had searched approx. 2 weeks via the internet through multiple sites: YahooCars, Cars.com, Autotrader, and the actual dealer websites. I found the same vehicle via all the sites a 2008 Rabbit with approx 37,800 miles for approx. 14,000.00 E-Price at the Fallston Location. Got to the dealership around 1130 am to take a better look and test drive. Met by Derrick a salesman who road with me on the test drive, which really helped because the car had more options then i expected and actually knew how to operate lol..I was extremely excited about the car it actually looked better in person and had no suprises. Derrick did not preasure us and was extremely profesional and knowledgable about all the vehicles there including: History and Maintenace, Options, Waranties, and finiancing. To make it short i left the dealer at approx. 1245 with my new car.. Best vehicle purchase i ever had and this is my 8th purchase. More

Cook has a great service department and should be commended for their customer service. I appreciate their follow-up and attention to detail. Great people. commended for their customer service. I appreciate their follow-up and attention to detail. Great people. More

Very helpful in making a deal for me. Very understand of situation and helpful in contacting us to help make the situation workout. Looking forward to this car lasting me a while. Love me my new Jetta! situation and helpful in contacting us to help make the situation workout. Looking forward to this car lasting me a while. Love me my new Jetta! More

This place is dshonest and unethical. I've been to this dealer 4 times regarding mechanical issues with one of there "outstanding" used cars. Their only concern is making the sale and they could dealer 4 times regarding mechanical issues with one of there "outstanding" used cars. Their only concern is making the sale and they could care less about standing behing their cars or customer service. Pease don't fall for these fake reviews like i did. Avoid this place at all cost. DealerRater - i suggest you investigate some of these fraudulent reviews. More