Volkswagen of Fallston

Very bad this dealership lied to me and told me my car was rebuilt and they were gonna only give me a 100 dollars for it go to another dealership and got 1000 terrible place would not recommend it you may was rebuilt and they were gonna only give me a 100 dollars for it go to another dealership and got 1000 terrible place would not recommend it you may like I almost got ripped off. More

From the first phone call Tim was reassuring that my car would be handled professionally. Upon arrival I was also informed that my vehicle was being recalled for a fuel problem and that this would also be would be handled professionally. Upon arrival I was also informed that my vehicle was being recalled for a fuel problem and that this would also be repaired while my water leak was being repaired. I have had my car back for two weeks, lots of rain and no leaks. The car was fixed right the first time and this is what people want and expect. More

This is Gilette This is my third VW purchased from This is Gilette This is my third VW purchased from Cook's VW in 2 years and the reason is due to the level of trust and salesmanship from Rich and Ed This is Gilette This is my third VW purchased from Cook's VW in 2 years and the reason is due to the level of trust and salesmanship from Rich and Ed Gordon at the dealership. I was offered a fair price and outstanding service from start to finish. Rich and Ed made it happen and they made it happen quickly. No going back and forth to try and wear me down. Just plain old trust and best practices. Not only has Cook's VW obtained a happy client, I've gained two friends with Ed and Rich. This is Merrick Rich was a professional who took my thoughts and ideas into consideration, as well as let me look at many different cars to make sure i bought the one that was right for me. More

This was a great experience. My husband and I were looking for an Expedition to replace one which was totalled in a flood. My husband found an Expedition at Cook on the internet, visited the dealersh looking for an Expedition to replace one which was totalled in a flood. My husband found an Expedition at Cook on the internet, visited the dealership on a Saturday, and we purchased the truck the following Wednesday. Matt and Lenny were very friendly and made the transaction very smooth. More

Wayne was a patient consumate professional and worked with us to find exactly what we wanted. He changed our opinion of the dealership. We would return to work with him again! with us to find exactly what we wanted. He changed our opinion of the dealership. We would return to work with him again! More

Everyone there was really helpful and knowledgeable. The staff at Cook takes the time to understand your needs and finances. Thank you for great, friendly service! staff at Cook takes the time to understand your needs and finances. Thank you for great, friendly service! More

BEWARE! They will charge you a bogus fee of $1295 on BEWARE! They will charge you a bogus fee of $1295 on EVERY car for "MD state inspection." This is absolutely absurd and incorrect. MD Stat BEWARE! They will charge you a bogus fee of $1295 on EVERY car for "MD state inspection." This is absolutely absurd and incorrect. MD State inspections cost $100. They will not tell you this until they've run your credit and added this "inspection" to the price. Sleazy, sleazy, sleazy. I DO NOT EVEN LIVE IN MD, and drove an hour our of my way to purchase this car, needed to inspect it in DELAWARE (which is free to inspect) and they would not drop the ridiculous fee. GO ELSEWHERE IF YOU CAN, they only want your money. Sales manager was talking about my husband and I "behind our back" from the other side of the sales room WHILE pointing at us! Not professional... We expected more from a VW dealership. More

No pressure here and very friendly. Matt and Mike were wonderful. They were honest and straight to the point. Got the deal done quickly once i made up my mind. wonderful. They were honest and straight to the point. Got the deal done quickly once i made up my mind. More

Dee was very helpful in keeping me informed as to the status of the repairs on the car I was interested in. I was encouraged to look at several different cars all matching the profile of what I was inter status of the repairs on the car I was interested in. I was encouraged to look at several different cars all matching the profile of what I was interested in and ended up actually liking one I hadn't considered initially. The car I eventually purchased was immaculately detailed-several small dents were hammered out and the inside looked like new. All employees I encountered answered all my questions and made the process quite easy. Certainly it helped that I knew what I wanted and stuck to it, but for my second used car purchase, it went smoothly. More

Matthew Appleby was extremely helpful in handling all my needs when I arrived at the dealership. He went out of his way to get me to the right people and make sure I was taken care of. I have never experi needs when I arrived at the dealership. He went out of his way to get me to the right people and make sure I was taken care of. I have never experienced such customer service at a car dealership. I will never go anywhere else for purchasing or servicing my vehicles. You have a customer for life! Thanks Matt! More