Volkswagen of Fallston

I visited this dealership to purchase a used car. After luring me to the dealership with a low price online, the salesman then informed me that I would have to pay a $1500 "reconditioning" fee, as well as luring me to the dealership with a low price online, the salesman then informed me that I would have to pay a $1500 "reconditioning" fee, as well as taxes and tags which ultimately put the vehicle out of my budget. They also offered me much less for my trade in than a dealership two doors down from them did (a difference of $4,000!) the other dealership quickly dismissed my trade as "not worth much"... then why did the dealership down the street sell it within two days of putting it on their lot AND manage to make a decent profit from it? I also had a conversation with the manager after being told he wanted to "work out a deal with me". Instead, he didnt budge from the list price or the added $3000 from the reconditioning, taxes and tags. He informed me that I was going to regret my decision from not buying from them - I think he should regret his decision not selling to an informed customer who knew exactly what my car was worth. They were rude, disrespectful and I would never reccomend them to anyone. There is a reason why they are nicknamed "Crook" Volkswagen! More

We were greeted at the place by a friendly, helpful and knowledgeable gentleman who listened to the entire needs and requirements of my husband and me before going on to make suggestions. We got a perfect knowledgeable gentleman who listened to the entire needs and requirements of my husband and me before going on to make suggestions. We got a perfect car for our family and that too at a great deal. The salesman was extremely helpful and not only met our expectation but even surpassed it. We give it a big thumb up. More

Even though they claim it on their website, not all of their used cars are state inspected. I asked the sales person and they claimed the one I wanted to look at was inspected. The car I looked at had se their used cars are state inspected. I asked the sales person and they claimed the one I wanted to look at was inspected. The car I looked at had several issues that would have never passed inspected. Some of the issues the sales person ignored or said they would have someone take a look at. This dealer must pay off a mechanic to pass their cars on inspection. More

They listed a TDI jetta on ebay motors for 16998. When I called they said the price was 19200 plus taxes and taxes. Told me there was a freight and inspection fee of 2500.Really... called they said the price was 19200 plus taxes and taxes. Told me there was a freight and inspection fee of 2500.Really... More

I had a great experience at Cook Volkswagen Used Cars. I needed an affordable used suv and I found it there.My salesman Wayne was great!I had to put my suv in service for a minor problem with a door lock an needed an affordable used suv and I found it there.My salesman Wayne was great!I had to put my suv in service for a minor problem with a door lock and they took care of it with no cost to me!I strongly recommend this dealership and Paul Green in finance is awesome! More

From the very first time that I looked over their selection, I was almost sure that Cook Volkswagen would be able to find me the deal that I was looking for, at a price that I could actually afford. selection, I was almost sure that Cook Volkswagen would be able to find me the deal that I was looking for, at a price that I could actually afford. As it turns out, I was right. All of the staff at the location that I gave my business to were very friendly; but not overly so; not in the cheesy, over-done manner. Mr Burke assisted me with my purchase; as well as with making all of the decisions that led up to my final choice in vehicle purchase. He helped me choose a vehicle that was appropriate for my needs and my budget; at the same time as satisfying my desire for an attractive, long-lasting vehicle. I couldn't be enjoying my new car more! More

My son and I went to look for a used car for my son - his first car. I have purchased used cars in the past, usually from private owners because my experience with dealers has not always been positive. I e first car. I have purchased used cars in the past, usually from private owners because my experience with dealers has not always been positive. I entered Cook's with apprehension, but was immediately put at ease by the sales rep, Christine, who impressed me as genuine and honest. She explained everything - all the costs, etc. - upfront and never applied pressure to make a decision on the spot. Christine was great and so was the man in the finance department (sadly I have forgotten his name). Overall, it was a positive experience. (Of course we have only had the car for 12 hours, but the interaction while buying the car was not stressful in any way) More

False advertisement don't not buy anything from this dealership, they are liers & crooks I got scammed from this dealership they over charged me for my car . dealership, they are liers & crooks I got scammed from this dealership they over charged me for my car . More

i have given this rating because i enjoyed the experience i had while purchasing a new car, and the trade in value was fair. they were also willing to work with me to get me into a new car, at a reasonable i had while purchasing a new car, and the trade in value was fair. they were also willing to work with me to get me into a new car, at a reasonable price. More

I would recommend this dealership to anyone that is looking to buy a quality vehicle. Lenny, my salesman made me feel comfortable about purchasing. I did not feel like i was in a pressured environment looking to buy a quality vehicle. Lenny, my salesman made me feel comfortable about purchasing. I did not feel like i was in a pressured environment what so ever. Overall I am happy with my purchase and glad that I chose Cooks Volkswagen. More