Volkswagen of Fallston | Page 19

Bought a 2009 Jetta TDI from Christina. I cant tell you enough that i received exceptional customer care. I got a great deal! Never once felt like i was being scammed or taken. enough that i received exceptional customer care. I got a great deal! Never once felt like i was being scammed or taken. More

Fran Meyers made the experience of buying a new car very enjoyable. He spent extra time on making sure we were pleased with everything. I feel that he went above and beyond what you usually expect of a sa enjoyable. He spent extra time on making sure we were pleased with everything. I feel that he went above and beyond what you usually expect of a salesman. I would recommend my family and friends to go to Fran in a heart beat. I think that Cook Volkswagon should be glad they have a salesman like Fran on their team. More

I just bought a 2008 vw beetle convertible and I loved working with Teena Cardoni! She was awesome! She was knowledgeable, energetic, and very thorough! She got me into the car of my dreams! She made working with Teena Cardoni! She was awesome! She was knowledgeable, energetic, and very thorough! She got me into the car of my dreams! She made the process enjoyable and easy! If you go to Cook, you must work with Teena! Outstanding service from her!! More

We spent the afternoon test driving cars with sales rep melissa Cole, she was fantastic. She knew everything there is to know about vw and she negotiated a great deal that we were happy with.  She closed t melissa Cole, she was fantastic. She knew everything there is to know about vw and she negotiated a great deal that we were happy with.  She closed the deal and wrote up the paperwork which was handed to her boss, rich, who entered it into the computer. We then waited an hour for the finance rep Lenny.  When we finally got in to see him he was rude, unshaven and disturbed about having to stay late on a Saturday. We didn't want any of the extended coverage or paint sealer that he was pushing so he looked at us with a scowl and said "hey aren't you going to buy anything extra, that's how I make my money and I got to eat ya know".  He then slid the finance paperwork across the desk. He didn't offer us any options or even tell me what the interest rate was he just asked me if I live I or went to church in harford county because the bank that he wants to use required it, when i said that i didn't he said well you could go to church there someday, thats good enough.  I have a credit score over 800 so I should have some choices in this department.  When I looked at the numbers I noticed that the price of the car was $300 more then we negotiated and the trade value was $500 less.  When I questioned it, lenny grabbed  the paperwork, groaned and left the room.  rich the sales manager returned and said that our sales rep must have misunderstood him because he was loosing too much money on the deal.  Rich knowingly put different numbers in the computer than what was on the signed term sheet and did not come and talk to us about it, he just hoped we wouldn't notice!  Lenny even turned his computer around and showed us the amount they were losing on the deal and any more lose would result in them getting fired on monday morning.  Rich stood in front of us and would not honor the deal that we negotiated and he supposedly approved behind the "curtain".  He said he had to stop the bleeding an he needed the extra $500.  It is this slimy, underhanded behavior that gives car dealers the reputation that they deserve.  Needless to say we walked out.  Melissa met us in the lot and put our plates back on our trade in.  She was very apologetic and professional even after her boss blew her deal.  Melissa is the best thing at cook, if they where smart they would make her the sales manager and get rid of the crooks at cook!  More

I Have been shopping for a car but my past credit history was making it very difficult. I went in to Cook VW and meet Wayne Mekinski and his Mgr. Paul Green. They listening to my problems and with in sev was making it very difficult. I went in to Cook VW and meet Wayne Mekinski and his Mgr. Paul Green. They listening to my problems and with in sever hours I was driving home in the car I wanted to purchase. I would highly recommend this dealership to everyone. More

Our experience on July the 15 and 16, 2013 truly was a pleasant one. Your sales person Ms. Teena Cordoni showed the highest respect,and curdicey of any dealership sales person we have seen in many years. pleasant one. Your sales person Ms. Teena Cordoni showed the highest respect,and curdicey of any dealership sales person we have seen in many years. The service she provided made the purchase of our new 2013 Beetle enjoyable,and confertable. On behalf of my wife Carol; I applaud Cook Automotive for the opportunity to work with such a fine professional as Ms. Cordoni. Yours Truly Mr.and Mrs. Bill Loucks More

In searching for a new car, we visited several dealerships in the Greater Baltimore area, but were disappointed with the lack of professionalism of most of the car salesmen. We felt pressured in s dealerships in the Greater Baltimore area, but were disappointed with the lack of professionalism of most of the car salesmen. We felt pressured in several cases to "buy on the spot" during our first visit to the dealer. Our experience working with Melissa Cole and the team at Cook was quite the opposite. The staff was very friendly and professional from day one. They were persistent, but patient with us in making our final decision on which car to purchase. Melissa and the financial team did a great job working with us on determining the best financial plan for the car and we are very pleased with our decision. I would certainly recommend Melissa and the team at Cook to others. More

I had a really good experience at Cook Volkswagen. They really worked with me to get low interest and affordable payments on my brand new Volkswagen Jetta! They go above and beyond the call of duty. I wou really worked with me to get low interest and affordable payments on my brand new Volkswagen Jetta! They go above and beyond the call of duty. I would definitely shop there again! More

I just purchased a 2013 VW GTI from Teena. She did an excellent job helping me get into the car for a great price! The whole experience was simple and quick. excellent job helping me get into the car for a great price! The whole experience was simple and quick. More

Just bought our 2nd car in 2 months from Cook! We had a smooth process and a wonderful experience. Our salesman, Wayne, was awesome. He was helpful, knowledgeable, and went above and beyond to make sure ev smooth process and a wonderful experience. Our salesman, Wayne, was awesome. He was helpful, knowledgeable, and went above and beyond to make sure everything went smoothly. Highly recommend Cook VW and will continue to buy our cars from them!! More