Volkswagen of Fallston

The sales team was excellent to work with and very helpful. We have bought here before and will buy here again. We have had a very good relationship with this business and love our Avalanche. helpful. We have bought here before and will buy here again. We have had a very good relationship with this business and love our Avalanche. More

The first trip's purpose was to investigate and test drive candidate models. Melissa Cole spent a lot of time with me answering questions, some semi-technical, and showing me around the Passat on which drive candidate models. Melissa Cole spent a lot of time with me answering questions, some semi-technical, and showing me around the Passat on which I focused. I deal with salespeople in my work, mostly very good salespeople who are mainly sociable, friendly problem solvers. Melissa is there with the best. After deciding to buy the car a few days later, Teena Cardoni and Richard Hieronimus handled the sales and paperwork as well as I could want. They dealt with me in a straightforward, friendly manner; I thoroughly enjoyed the time I spent there. These guys impressed me as good people to do business with. More

Visited this dealer looking for a Passat was not there long dealt with Andre the salesman the car had a clean carfax and excellent price so I purchased it. I personally recommend this dealership long dealt with Andre the salesman the car had a clean carfax and excellent price so I purchased it. I personally recommend this dealership More

just brought my car today and I love it! best deal I just brought my car today and I love it! best deal I ever made in my life! if you want a new car go here! just brought my car today and I love it! best deal I ever made in my life! if you want a new car go here! More

I was so happy and satisfied I selected cook volkswagon used cars to search for a reliable and affordable car . As soon as I arrived I was greeted by Andre Roden who was ready to assist. He was very knowl used cars to search for a reliable and affordable car . As soon as I arrived I was greeted by Andre Roden who was ready to assist. He was very knowledgeable to my wants and needs. I would recommend this dealer to all my family and friends More

I went to Cook to buy my son a car. Our original salesman was Mike Hamilton who I would never deal with again. Not only does he promise things that he does not follow through with, he really needs salesman was Mike Hamilton who I would never deal with again. Not only does he promise things that he does not follow through with, he really needs to think before he speaks. Mike is only out for a sale, not to make people happy with their purchase. After many problems with Mike I was referred to Neal the operations manager for Cook. If it weren't for Neal I would never go back to Cook again. He not only made sure that the cosmetic issues we had with the car were fixed, but also made sure we had no other concerns. It's to bad for salesmen like Mike. If I had only dealt with him I would have thought Cook was a lousy dealership, not the case at all. I am very pleased with the purchase of the Jetta and am very appreciative of Neal's dedication to customer satisfaction. More

Customer Service far exceeded what I could have expected. Neal went above and beyond to get me the perfect car. I am so happy with my new (used) car! Neal went above and beyond to get me the perfect car. I am so happy with my new (used) car! More

Bought our 2010 passat from Rich, he was really helpful and easy to work with during the sale and has been there for our needs after the sale as well. Highly recommend! Jim and Stephanie in Fallston and easy to work with during the sale and has been there for our needs after the sale as well. Highly recommend! Jim and Stephanie in Fallston More

I couldn't find the vehicle I wanted in a manual anywhere. I called and spoke with Teena and she assured me she could have the car there in two days. Sure enough, two days later the car arrived as anywhere. I called and spoke with Teena and she assured me she could have the car there in two days. Sure enough, two days later the car arrived as promised. She worked hard to get me the car I wanted. More

This was my first new car purchase and the experience wasn't at all what I was expecting hearing some of the negative things you hear about car salespeople. Teena was my salesperson and did everything to wasn't at all what I was expecting hearing some of the negative things you hear about car salespeople. Teena was my salesperson and did everything to make my experience great. She even personally drove 10 hours round trip to get my new 2013 Passat! Between her and Richie, they got me a great deal. Would recommend to friends and family. More