Volkswagen of Fallston

Andre Roden sold me three cars. On the last occasion I told him what I wanted and he found it for me. The car was delivered the next workday at a reasonable price even though it had to be brought in from told him what I wanted and he found it for me. The car was delivered the next workday at a reasonable price even though it had to be brought in from another area. He was extremely receptive to my questions and provided extensive test drives that enabled my wife and me to select the best VW for our needs. We both now drive Passats. More

I enjoyed my experience buying my 2011 passat. Clarence was a great salesman. I would definitely recommend him and the dealership to my friends and family. He was very helpful and I was able to buy a car e was a great salesman. I would definitely recommend him and the dealership to my friends and family. He was very helpful and I was able to buy a car even with poor credit. More

I was referred to Andre by a friend. I spoke to him one time on the phone, he told me to come in on Monday. I met with him and drove off the lot the same day in my car. I would recommend him to anybody on time on the phone, he told me to come in on Monday. I met with him and drove off the lot the same day in my car. I would recommend him to anybody on search of a car. I was VERY pleased with his service! More

Thanks, Teena. This was our first new car in several Thanks, Teena. This was our first new car in several years and all of the new high-tech features were a bit overwhelming. Teena knew the car inside a Thanks, Teena. This was our first new car in several years and all of the new high-tech features were a bit overwhelming. Teena knew the car inside and out and helped us get comfortable with everything. She even came in on her day off, working around our schedule to get our SportWagen delivered. I recommend you see Teena when you go to Cook's for your new Volkswagen. More

I was shopping for a vehicle for sometime. Clarence help me with my purchase and I am happy, I will recommend this Cooks to my family and friends. me with my purchase and I am happy, I will recommend this Cooks to my family and friends. More

Amy Raborg was the first person to call me back when I inquired about the 2013 Jetta TDI. She did not have the exact vehicle I wanted but was able to get it and deliver it in less then 24 hours. When I c inquired about the 2013 Jetta TDI. She did not have the exact vehicle I wanted but was able to get it and deliver it in less then 24 hours. When I came into Cooks to pick up my new car I was in and out in less then an hour with my trade included. I worked mainly with Amy by email. She was responsive, knowledgeable, and did not play the games other dealers were trying to play. I would highly recommend Amy and Cook Volkswagen. I am planning to purchase another vehicle in the near future for my family. More

I had the opportunity to stop by Cook Volkswagen about a month ago and had the privilege of meeting and working with Michael Hamilton. I found him to be honest, friendly and concerned with my needs. I lef month ago and had the privilege of meeting and working with Michael Hamilton. I found him to be honest, friendly and concerned with my needs. I left the dealership with a smile on my face even though Mr. Hamilton had just sold the car I was interested in buying. I would recommend Cook Volkswagen and especially Michael Hamilton for any of your car buying needs. He is a gem. More

Wayne did a great job of explaining the car and was very familiar with all of it's features. He was extremely friendly and very patient. He took the time to ride with me during the test drive and show me familiar with all of it's features. He was extremely friendly and very patient. He took the time to ride with me during the test drive and show me some of the special features of the car. More

When I came to Cook's I came with no intention of really buying a car on that day I came to really shop and compare prices. Then I met Andre. He greeted me as soon as I got out of the car. He introdu really buying a car on that day I came to really shop and compare prices. Then I met Andre. He greeted me as soon as I got out of the car. He introduced himself and made sure I wasn't left on the lot alone looking for help. Andre was very interested in what I wanted and liked and the prices that I was looking for. I felt like it was more than just a sale for him. He was able to tell me all the features of the cars and he answered all the questions about the comparisons to the different cars I was looking at. Andre was great with helping me with the right price too. I felt like he cared and for that reason I would always come back to do my car shopping when ever its that time again. I will also recommend this dealership to anyone that I know that's looking for a car. He was great and he turned what could've been a stressful experience into a awesome experience!!!! More

First off, let me start by saying…this was the BEST car buying experience I’ve ever had. I do a lot of research on every “big ticket” item I purchase, especially a car. After I test-drove cars and picked w buying experience I’ve ever had. I do a lot of research on every “big ticket” item I purchase, especially a car. After I test-drove cars and picked what I wanted, the proper offer search was on. I checked the inventory of several dealers between work and home. Cook Volkswagen of Bel Air was my first stop. The search was over…my sales person Teena, was so professional I thought I was at the Waldorf Astoria. I told her what I was looking for and she accommodated, smiling and very friendly every step of the way. I checked the car out and left. (I could not believe there was no pressure as I walked out the door) The next day I was back and we talked numbers and they were below what I was expecting to hear. Long story short from Teena (Sales) to Mr. Burns (Finance) who by the way is just as strait forward and honest (Yes this is a car dealership) as Teena, the whole experience was a breath of fresh air in what is usually a poker game. If you find yourself in the market for a VW go no farther, Really! More