Volkswagen of Fallston

just brought my car today and I love it! best deal I just brought my car today and I love it! best deal I ever made in my life! if you want a new car go here! just brought my car today and I love it! best deal I ever made in my life! if you want a new car go here! More

I was so happy and satisfied I selected cook volkswagon used cars to search for a reliable and affordable car . As soon as I arrived I was greeted by Andre Roden who was ready to assist. He was very knowl used cars to search for a reliable and affordable car . As soon as I arrived I was greeted by Andre Roden who was ready to assist. He was very knowledgeable to my wants and needs. I would recommend this dealer to all my family and friends More

I went to Cook to buy my son a car. Our original salesman was Mike Hamilton who I would never deal with again. Not only does he promise things that he does not follow through with, he really needs salesman was Mike Hamilton who I would never deal with again. Not only does he promise things that he does not follow through with, he really needs to think before he speaks. Mike is only out for a sale, not to make people happy with their purchase. After many problems with Mike I was referred to Neal the operations manager for Cook. If it weren't for Neal I would never go back to Cook again. He not only made sure that the cosmetic issues we had with the car were fixed, but also made sure we had no other concerns. It's to bad for salesmen like Mike. If I had only dealt with him I would have thought Cook was a lousy dealership, not the case at all. I am very pleased with the purchase of the Jetta and am very appreciative of Neal's dedication to customer satisfaction. More

Customer Service far exceeded what I could have expected. Neal went above and beyond to get me the perfect car. I am so happy with my new (used) car! Neal went above and beyond to get me the perfect car. I am so happy with my new (used) car! More

Bought our 2010 passat from Rich, he was really helpful and easy to work with during the sale and has been there for our needs after the sale as well. Highly recommend! Jim and Stephanie in Fallston and easy to work with during the sale and has been there for our needs after the sale as well. Highly recommend! Jim and Stephanie in Fallston More

I couldn't find the vehicle I wanted in a manual anywhere. I called and spoke with Teena and she assured me she could have the car there in two days. Sure enough, two days later the car arrived as anywhere. I called and spoke with Teena and she assured me she could have the car there in two days. Sure enough, two days later the car arrived as promised. She worked hard to get me the car I wanted. More

This was my first new car purchase and the experience wasn't at all what I was expecting hearing some of the negative things you hear about car salespeople. Teena was my salesperson and did everything to wasn't at all what I was expecting hearing some of the negative things you hear about car salespeople. Teena was my salesperson and did everything to make my experience great. She even personally drove 10 hours round trip to get my new 2013 Passat! Between her and Richie, they got me a great deal. Would recommend to friends and family. More

Found this dealership via the internet while looking for a vehicle. Spoke with a salesman, Christina Webster, and set up an appointment to come in same day. Got a GREAT deal on a BMW 328i! a vehicle. Spoke with a salesman, Christina Webster, and set up an appointment to come in same day. Got a GREAT deal on a BMW 328i! More

I had bought my car back in May of this year and I did not have the best experience ever so I called and complained and I wrote a long email explaining how things could have been better and not long after not have the best experience ever so I called and complained and I wrote a long email explaining how things could have been better and not long after that I received a phone call from Don, the GM of Cook Volkswagen. He said how sorry he was that I did not have a good experience and that he wanted to make it up to me. He offered me a free service and a free detail of my car. I just now took him up on the free service and detail and I could not be happier with the service department. They provided me a car while they were working on my vehicle, it took as long as he said it would take and they did a great job on the detail of my car. Completely makes up for a bad experience. Thanks!! More

I recently bought my 4th car same place cooks fallston i like their selection and prices since i am a return coustermar thay made me a nice deal i told them what car i wanted and the mo price im looking for like their selection and prices since i am a return coustermar thay made me a nice deal i told them what car i wanted and the mo price im looking for that car and they made it happen! the sales man was polite and very knoligable and made the prossess smooth i would recomend if you go their ask for Wayne Mekinski thanks More