Volkswagen of Fallston

I was shopping for a vehicle for sometime. Clarence help me with my purchase and I am happy, I will recommend this Cooks to my family and friends. me with my purchase and I am happy, I will recommend this Cooks to my family and friends. More

Amy Raborg was the first person to call me back when I inquired about the 2013 Jetta TDI. She did not have the exact vehicle I wanted but was able to get it and deliver it in less then 24 hours. When I c inquired about the 2013 Jetta TDI. She did not have the exact vehicle I wanted but was able to get it and deliver it in less then 24 hours. When I came into Cooks to pick up my new car I was in and out in less then an hour with my trade included. I worked mainly with Amy by email. She was responsive, knowledgeable, and did not play the games other dealers were trying to play. I would highly recommend Amy and Cook Volkswagen. I am planning to purchase another vehicle in the near future for my family. More

I had the opportunity to stop by Cook Volkswagen about a month ago and had the privilege of meeting and working with Michael Hamilton. I found him to be honest, friendly and concerned with my needs. I lef month ago and had the privilege of meeting and working with Michael Hamilton. I found him to be honest, friendly and concerned with my needs. I left the dealership with a smile on my face even though Mr. Hamilton had just sold the car I was interested in buying. I would recommend Cook Volkswagen and especially Michael Hamilton for any of your car buying needs. He is a gem. More

Wayne did a great job of explaining the car and was very familiar with all of it's features. He was extremely friendly and very patient. He took the time to ride with me during the test drive and show me familiar with all of it's features. He was extremely friendly and very patient. He took the time to ride with me during the test drive and show me some of the special features of the car. More

When I came to Cook's I came with no intention of really buying a car on that day I came to really shop and compare prices. Then I met Andre. He greeted me as soon as I got out of the car. He introdu really buying a car on that day I came to really shop and compare prices. Then I met Andre. He greeted me as soon as I got out of the car. He introduced himself and made sure I wasn't left on the lot alone looking for help. Andre was very interested in what I wanted and liked and the prices that I was looking for. I felt like it was more than just a sale for him. He was able to tell me all the features of the cars and he answered all the questions about the comparisons to the different cars I was looking at. Andre was great with helping me with the right price too. I felt like he cared and for that reason I would always come back to do my car shopping when ever its that time again. I will also recommend this dealership to anyone that I know that's looking for a car. He was great and he turned what could've been a stressful experience into a awesome experience!!!! More

First off, let me start by saying…this was the BEST car buying experience I’ve ever had. I do a lot of research on every “big ticket” item I purchase, especially a car. After I test-drove cars and picked w buying experience I’ve ever had. I do a lot of research on every “big ticket” item I purchase, especially a car. After I test-drove cars and picked what I wanted, the proper offer search was on. I checked the inventory of several dealers between work and home. Cook Volkswagen of Bel Air was my first stop. The search was over…my sales person Teena, was so professional I thought I was at the Waldorf Astoria. I told her what I was looking for and she accommodated, smiling and very friendly every step of the way. I checked the car out and left. (I could not believe there was no pressure as I walked out the door) The next day I was back and we talked numbers and they were below what I was expecting to hear. Long story short from Teena (Sales) to Mr. Burns (Finance) who by the way is just as strait forward and honest (Yes this is a car dealership) as Teena, the whole experience was a breath of fresh air in what is usually a poker game. If you find yourself in the market for a VW go no farther, Really! More

Do not buy from this dealership. It is understood that dealers "play the game" but this dealer will blatantly lie to your face. We inquired about a car through their website and received a call from Rich dealers "play the game" but this dealer will blatantly lie to your face. We inquired about a car through their website and received a call from Richard Hieronimus (goes by Ritchie) who deals with their internet sales. After a few back and forth conversations he offered us a car for $27.5K out the door (incl. taxes, tags, etc.) if we could be at the dealer on Tuesday night. This offer was presented in writing. We confirmed this with him a few times and he repeated that this was in deed the out the door price (all in writing). We drove about an hour to the dealership on Tuesday night and took a test drive in the car. We then filled out the loan application all with his reassurance that the car was $27.5 out the door. After about 15 minutes he came back and said his finance manager would not honor this price and that the car was $29.6 out the door. The only effort he made after this was to offer $100 from the dealers shop. He lied directly to our face over and over and played a bait and switch when we got to the dealer. When he told us the new price he tried to play the sad "puppy dog" roll and stated this is not how the dealer does business. Unfortunately, this too is a lie as well because obviously this IS how they do business. Again, DO NOT buy from this dealer. Ritchie will lie to you in order to get you in the dealership and then raise the price hoping that you will pay the higher price. The manager is no help either as he will not stand behind the price that they offered. More

The sales team was excellent to work with and very helpful. We have bought here before and will buy here again. We have had a very good relationship with this business and love our Avalanche. helpful. We have bought here before and will buy here again. We have had a very good relationship with this business and love our Avalanche. More

The first trip's purpose was to investigate and test drive candidate models. Melissa Cole spent a lot of time with me answering questions, some semi-technical, and showing me around the Passat on which drive candidate models. Melissa Cole spent a lot of time with me answering questions, some semi-technical, and showing me around the Passat on which I focused. I deal with salespeople in my work, mostly very good salespeople who are mainly sociable, friendly problem solvers. Melissa is there with the best. After deciding to buy the car a few days later, Teena Cardoni and Richard Hieronimus handled the sales and paperwork as well as I could want. They dealt with me in a straightforward, friendly manner; I thoroughly enjoyed the time I spent there. These guys impressed me as good people to do business with. More

Visited this dealer looking for a Passat was not there long dealt with Andre the salesman the car had a clean carfax and excellent price so I purchased it. I personally recommend this dealership long dealt with Andre the salesman the car had a clean carfax and excellent price so I purchased it. I personally recommend this dealership More