Volkswagen of Fallston

Stellar customer service and Wayne Mekinski are one in the same. I called Cooks Volkswagen to ask a few questions about buying my next vehicle, and from the moment Wayne answered the phone until he closed the same. I called Cooks Volkswagen to ask a few questions about buying my next vehicle, and from the moment Wayne answered the phone until he closed my sale, he created an awesome customer service experience... Wayne is naturally friendly, caring, and sincere. He actively listened to what I said and personalized his recommendations to meet my needs in a car... I not only left with a Tiguan Volkswagen...I feel comfortable enough to call or visit Cooks Volkswagen with any future concerns. I recommend Cooks Volkswagen for a stress-free car buying experience. More

My experience @ Cooks used cars in Fallston, MD. was great. My sales associate Andre Roden was experienced, friendly and polite. My credit was very bad and he did everything to work with me over the pho great. My sales associate Andre Roden was experienced, friendly and polite. My credit was very bad and he did everything to work with me over the phone. I was approved and I am loving my car. I would recommend when buying a car go to Cooks Volkswagen. Ask for Andre Roden.... More

I was given a printed "cash price" (after my credit was ran three times with one agency alone) that was thousands of dollars above the advertised price. Then, I was lied to about my credit scor credit was ran three times with one agency alone) that was thousands of dollars above the advertised price. Then, I was lied to about my credit score Finally, the dealership attempted to pressure me into buying a car far above its value. DO NOT RECOMMEND FOR ANY PURCHASE. More

I was in the market for a new Jetta TDI and decided to stay local by going to Cook VW. My experience was awesome! Teena Cardoni was helfpful every step of the way. She greeted me on the lot and answere stay local by going to Cook VW. My experience was awesome! Teena Cardoni was helfpful every step of the way. She greeted me on the lot and answered all of my questions. I would highly recommend Teena as a quality salesperson to do business with. She is very down to earth and has great knowledge of the vehicles and the business. Cook's should be very proud to have her as a part of their sales team!! I will be sure to return to Cook for the servicing of my Jetta and for future purchases. More

Wonderful and very professional staff, the most helpful staff I have ever dealt with. I purchased 2 cars from them within 1 month because they are amazing. They totally know what to do to customers. I w staff I have ever dealt with. I purchased 2 cars from them within 1 month because they are amazing. They totally know what to do to customers. I would highly recommend Cook Motors. More

The service from Teena was great. She answered all my question and I love my new car. Thanks Teena your the greatest!!! I'll be back again. question and I love my new car. Thanks Teena your the greatest!!! I'll be back again. More

Andre Roden sold me three cars. On the last occasion I told him what I wanted and he found it for me. The car was delivered the next workday at a reasonable price even though it had to be brought in from told him what I wanted and he found it for me. The car was delivered the next workday at a reasonable price even though it had to be brought in from another area. He was extremely receptive to my questions and provided extensive test drives that enabled my wife and me to select the best VW for our needs. We both now drive Passats. More

I enjoyed my experience buying my 2011 passat. Clarence was a great salesman. I would definitely recommend him and the dealership to my friends and family. He was very helpful and I was able to buy a car e was a great salesman. I would definitely recommend him and the dealership to my friends and family. He was very helpful and I was able to buy a car even with poor credit. More

I was referred to Andre by a friend. I spoke to him one time on the phone, he told me to come in on Monday. I met with him and drove off the lot the same day in my car. I would recommend him to anybody on time on the phone, he told me to come in on Monday. I met with him and drove off the lot the same day in my car. I would recommend him to anybody on search of a car. I was VERY pleased with his service! More

Thanks, Teena. This was our first new car in several Thanks, Teena. This was our first new car in several years and all of the new high-tech features were a bit overwhelming. Teena knew the car inside a Thanks, Teena. This was our first new car in several years and all of the new high-tech features were a bit overwhelming. Teena knew the car inside and out and helped us get comfortable with everything. She even came in on her day off, working around our schedule to get our SportWagen delivered. I recommend you see Teena when you go to Cook's for your new Volkswagen. More