Volkswagen of Fallston

2012 Infiniti WOW experience I Went into Cooks to purchase a truck because of the change of weather. I was welcomed and greeted by Christina who I had no idea would wow me out my I Went into Cooks to purchase a truck because of the change of weather. I was welcomed and greeted by Christina who I had no idea would wow me out my socks. She is one of the best, her level of salesmanship and patience to customers looking but not fully knowing exactly what they want to purchase exceeds any I've experienced. She answered all my questions, showed me multiple vehicles all in the snowy weather. There was never a rushed feeling or broken smile, she was just willing not to only assist but she also wanted to assure I had what I was looking for. I must honestly say, everyone there was friendly and stuck to their word on everything from the initial welcome all the way to the end of my trip when sitting down with finance. Hands down they are the best in Harford county. More

2015 Golf TDI I walked into Cook last night after 8 p.m. wanting to look at the 2015 Golfs to replace my 2002 Golf that has 205,000 miles. Corey Degroff met me in t I walked into Cook last night after 8 p.m. wanting to look at the 2015 Golfs to replace my 2002 Golf that has 205,000 miles. Corey Degroff met me in the showroom. Corey is very knowledgeable about the cars, and we talked about features and diesel engines. Luckily, they had a standard transmission car for me to drive which was just awesome! We returned to the dealership around 9 p.m. which is their typical closing time. I was feeling badly about making them stay late for me to buy the car, and I was actually planning to return over the weekend to make the purchase. Everyone was so generous with their time though, and I bought the car last night. More

happy customer traded my car in to cooks sales man wayne was vary helpfull never pushey very polite made process easy would bye another car again from him traded my car in to cooks sales man wayne was vary helpfull never pushey very polite made process easy would bye another car again from him More

AWESOME SERVICE I RECENTLY WERE IN SEARCH OF A VW AND PERFORMED A GOOGLE PERCH OF LOCAL DEALERSHIPS WHERE I RAN ACROSS COOK'S VW OF FALLSTON AND DECIDED TO DROP IN AN I RECENTLY WERE IN SEARCH OF A VW AND PERFORMED A GOOGLE PERCH OF LOCAL DEALERSHIPS WHERE I RAN ACROSS COOK'S VW OF FALLSTON AND DECIDED TO DROP IN AND SEE WHAT I COULD FIND, UPON ENTERING THE PREMISES I WAS ENTHUSIASTICALLY APPROACHED BY A SALES WOMAN WHO INTRODUCED HER SELF AS CHRISTINA AFTER WHICH SHE ASKED A FEW MINOR QUESTIONS I GUESSING TO PROVIDE A BETTER SERVICE AFTER SHOWING ME AROUND AND INTRODUCING ME TO A FEW OTHER OPTIONS (WHICH IS VERY PROFESSIONAL MIND YOU) I ADMITTED THAT MY MY FUNDING WASN'T UP TO PAR AS I HAD THOUGHT SHE THEN PROPOSED OTHER FINANCIAL AVENUES (WHICH WAS ALSO PROFESSIONAL IN ITS SELF) AT IN THE ENDED ALTHOUGH I DID NOT MAKE A PURCHASE THAT DAY YOU CAN BELIEVE WHEN I GET IT TOGETHER I WILL BE RETURNING THE COOK,S WV OF FALLSTON FOR MY VW BECAUSE OF THE EXCELLENT SERVICE THAT THAT YOUNG LADY PROVIDED ME THANK ALLOT TO CHRISTINA WEBSTER FOR THE EXCELLENT SERVICED KEEP UP THE GOOD WORK SEEYA SOON More

Great Customer Service I walked into the Fallston dealership expected to be immediately pressured by a salesmen as has happened in previous situations. In this case, it was I walked into the Fallston dealership expected to be immediately pressured by a salesmen as has happened in previous situations. In this case, it was totally the opposite. The salesman showed me every vehicle I was interested without once mentioning to get my credit score to see what I qualified for. He made my vehicle purchase experience a pleasant one, nothing like I have ever experienced from a dealership or salesman. I am very happy to have chosen this dealership and foresee myself visiting this place in the future. Thank you Wayne for your respectful and pleasant demeanor in making my vehicle purchase a fast and easy decision. More

Can't Beat Cooks Baby!!!! I just purchased a 2014 VW Jetta S and had one of the best salesmen I've ever dealt with- Chad Yingling. The whole experience was a real breeze. Cha I just purchased a 2014 VW Jetta S and had one of the best salesmen I've ever dealt with- Chad Yingling. The whole experience was a real breeze. Chad was totally helpful in every way. I'm going to definitely refer him to any family members or friends who are in the market for a new car. More

Exceptional service I cant say anything bad about my experience. Christina Webster is an outstanding salesperson. Everything was explained and Im feeling like I got a d I cant say anything bad about my experience. Christina Webster is an outstanding salesperson. Everything was explained and Im feeling like I got a deal. More

WATCH OUT Went to VW dealer for purchase of a work car, a 2014 Passat TDI premium met sales person Tyler who was friendly and explained the car well. I was abo Went to VW dealer for purchase of a work car, a 2014 Passat TDI premium met sales person Tyler who was friendly and explained the car well. I was about to leave to take a night to think on it when the manager says he will match the internet price advertised on their own website for 28737.00 and we will give you the spoiler, window tinting, fabric protector etc" so now Im interested and was ready to buy. During this process I kept asking for the number breakdown but iinstead of breaking it down on a purchase order Tyler insisted I fill out a credit application. I unlocked my equifax which was showing 728, I had recently checked all 3 scores which were in the 728-748 range so I had no worries asking for Tier 1 financing which was 0.9%. After signing a few priliminary forms we were placed in the service area to watch TV. We waited for over an hour without anyone checking on us. After an hour and a half we were ready to walk out and were quickly led to the finance guys desk, he had a non welcoming demeanor and attitude like he didnt really care if we bought the car one way or the other. I felt jipped on the "new car buying experience". The finance manager told me he was using Auto 09 scores showing equifax 655, experian 653 and Transunion 748, ok now Im a bit upset, however I qualified for 1.59 financing, ok great was ready to proceed. He told me my payments were over 500.00 per month I again asked for the number breakdown as this just didnt sound right. He proceeded to tell me the price and added onto that the following: owner loyalty bonus 1000, college graduate 600 freight 820, dealer fees 199 of course tax tag and title which is fine but the rest made the purchase price go up more than expected. So I halted the sale and said wait a minute the manager said the price was this now your saying your adding an additional 1600.00? The finance guy didnt move from his seat sat back and said "hey its not my job i have nothing to do with pricing" so I stood up and went over to the managers desk and when I spoke to him he stated he forgot to tell me the deal was only with qualifying for those incentives and I was so furious I walked out. I did receive a phone call back but the manager seemed arrogant saying well your scores were only 655 and one of the financing instiutions we ran you through flat out turned you down. I was so upset by this transaction and how I was treated. I have since aquired my own financing from a credit union who pulled equifax FICO score was 705 (far cry from 655) and I qualified for tier 1 financing and have a check to buy a car. I would strongly urge anyone that is thinking about VW to shop around and go to a less deceptive dealership. Cooks has all bad reviews on yelp.com and online you can google the reviews. Instead of trying to get better reviews they have continued their deceptive non caring practices, honestly I felt degraded, unimportant and left there with a bad impression on VW new car buying experience. I think the oweners of this dealership need a clean sweep of the staff and come up with some policies and standards of conduct because without a good reputation and customer satisfaction you will not do well in business. More

Great Dealership I got my Dodge Challenger from these guys, Wayne was my saleman. First Wayne was very cool and was not pushy. Second was very knowledgable in regards I got my Dodge Challenger from these guys, Wayne was my saleman. First Wayne was very cool and was not pushy. Second was very knowledgable in regards to the car I purchased as he went thru a few key things with me. He even chated my mom up and gave her some good info for her future car purchase! The people at the dealership was very friendly and made me feel very comfortable. If you looking for good service visit these guys! More

CHRISTINA WEBSTER WAS AWESOME Christina is awesome. She was excellent in all she did and was very good with helping us get into a car we liked and could afford. Christina is awesome. She was excellent in all she did and was very good with helping us get into a car we liked and could afford. More