Volkswagen of Fallston

Very knowledgeable salesperson Salesperson Karra was very knowledgeable and helpful in finding me the right vehicle for me. Sales manager Josh did a good job of getting the price wh Salesperson Karra was very knowledgeable and helpful in finding me the right vehicle for me. Sales manager Josh did a good job of getting the price where I needed to be and made sure I got a few extras for the car including giving me a cool VW sticker that was one of his personal ones. More

Great Buying Experience Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at the front door, the test drives all the way through financing, Cook made it all easy. If you need a new or used car call Teena, She was very accomadating. She had no issue with my taking the car to my mechanic for a informal inspection, and she even had Cook staff pick up my trade as well as having the vehicle delivered to my home since I was not driving my car. The Finance dept, found me a spectacular rate and payment plan that works for me. Could not be happier. More

See Teena Teena was a big help to me in buying back my diesel and getting me into a new car. Very professional and personable. Friendly staff. Teena was a big help to me in buying back my diesel and getting me into a new car. Very professional and personable. Friendly staff. More

Bait and Switch the Price They list the cars for prices you can't buy them for. There excuse is all dealership use this practice. They list 2017 Ford Fusion for $16988 The sal They list the cars for prices you can't buy them for. There excuse is all dealership use this practice. They list 2017 Ford Fusion for $16988 The salesmen Mike texted me the price of $18900 plus taxes and tags. Could not even give me a phone call. I called the owner Mr. Cook no reply. Will never give them any business or a single dollar. Highly recommend you spend you money elsewhere! There name should be Crook's VW of Fallston Dave Cunningham More

Pulled the old Bait and Switch on Us! Called about a great ad for a 2005 Sable for my 17 year old daughter and made an appointment to come in to test drive it the next day. As soon as I g Called about a great ad for a 2005 Sable for my 17 year old daughter and made an appointment to come in to test drive it the next day. As soon as I got there we were told that we would not leave there that day with the car and that it wasn't inspected yet, but had other cars to show us. One was disgusting! Seats all ripped up, etc. Then sales girl wanted to show us two cars that were much newer, which yes were nice. No one could tell us the prices of these cars! How hard is it to look in computer system?? Then the very rude manager came over to us and told us how much it would be monthly. Which is not what I wanted to know. How much were the cars???? It seemed like they did not want to sell me the car I intended on buying...and paying CASH for! They wanted me to purchase a newer used car and pay 60 months for a car. NO THANK YOU! Yeah still waiting on that call for the Sable. Been a week. DO NOT BUY FROM THEM! Cook's are CROOKS! No integrity whatsoever. Sorry I wasted my time there! More

The Best!!!!!!!!!!!! Teena Cardoni was awesome! NO GAMES! I had been to 20 dealers, and Teena made me feel comfortable from the start. Thank you Teena and Cook VW!! Teena Cardoni was awesome! NO GAMES! I had been to 20 dealers, and Teena made me feel comfortable from the start. Thank you Teena and Cook VW!! More

Amazing Teena Cardoni is a breath of fresher air!!! She worked hard and got me approved. Never once did she give up on me. Never once was I unsure of what was Teena Cardoni is a breath of fresher air!!! She worked hard and got me approved. Never once did she give up on me. Never once was I unsure of what was happening. Her and the staff were like a second family and I could never thank her enough. If anyone needs a car go see Teena Cardoni at Cook Volkswagen. Unlike other people she is beautiful and honest and she gets the job done. More

Awesome experience As I'm sure everyone is aware, the car buying process can usually be very overwhelming, and certainly scary for most people. But especially for those As I'm sure everyone is aware, the car buying process can usually be very overwhelming, and certainly scary for most people. But especially for those who are young, as I am. As a 20 year old, who is making a giant commitment and purchase on a vehical that they want to last for quite some time.. It is very reassuring to have people like Teena from this dealership to help you along the way. I walked into cooks Volkswagen a few days ago worried out of my mind that the car of my dreams just wouldn't be realistic for me. But between Teena and John they made my dream come true, and did everything in their power to help get me into my brand new Volkswagen Tiguan. Teena has a great personality, and went above and beyond as a sales person to really please me. And John worked very hard and helped me much more than I'd ever expect possible, to be sure I left today satisfied with my vehical at the best price he could give me. I am very thankful that I met these two, and that they could really help me get all I had hoped for. More

Excellent Buying Experience I purchased a 2017 Golf Alltrack Thanksgiving week and had another great experience at Cook VW. My family has done business with Cooks for decades an I purchased a 2017 Golf Alltrack Thanksgiving week and had another great experience at Cook VW. My family has done business with Cooks for decades and we have always had a great buying experience. Teena and Josh in sales, and Josh in finance, were a great team that made the purchase experience painless. If you are in the market for a crossover wagon such as the Audi Allroad or Subaru Outback, take a look at the new Golf Alltrack. It is priced to compete head to head with the Subaru and is superior in several categories to include the infotainment system. The base infotainment system is outstanding and easy to operate. We also love Cook's service department. More

Above and beyond My recent experience at Cook Volkswagen was a pleasant buying experience. I have been in the market to upgrade my daughter's first car, Convertible Ne My recent experience at Cook Volkswagen was a pleasant buying experience. I have been in the market to upgrade my daughter's first car, Convertible New Beetle. When had been getting the Beetle serviced at Cook for the last six years and completely satisfied with the service team as well as VW. Salesman Robert Dawson was very responsive to my initial inquiry and a pleasure to do business with. I am a tough cookie when it comes to negotiating and making big purchases. And I must say, the Cook team was patient, fair and on top of it!! Mr. Dawson was very knowledgeable and went above and beyond. I purchased the car as a surprise and the Cook team made it a special moment by presenting her with the car wrapped in a pretty pink bow. I thank the team and a special acknowledgment to Robert Dawson, Sales and Josh in Finance. More