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Volkswagen of Fairfield - Service Center

Fairfield, CA

3.8
11 Reviews

11 Reviews of Volkswagen of Fairfield - Service Center

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March 31, 2024

terrible service and abuse of consumer charges, absolute despotism towards customers and racism when being treated More

by Rosa Baltazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corri Tanner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Rosa Baltazar responded

Horrible service My brother stopped by the dealer to repair the traction sensor they charged him a ridiculously high amount for just a inspection, yes INSPECTION and they never repaired the sensor and above Corri was extremely rude and disrespectful to my brother almost in a racial manner do not even think about coming here to fix your vehicle

Apr 01, 2024 -

Volkswagen of Fairfield responded

Rosa, this review is concerning to us, and we deeply apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I am sorry that you have had such a difficult time with one of our team members, and I would like the chance to make this right. Thank you, Lisa Henry - Service Manager - (707) 402-6901

August 02, 2023

Great service thank you! Every one was so friendly, the car was cleaned, the video was so awesome! More

by lhenry901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corri Tanner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corri and Darrell, Thalia Dimas, Darrell DeLoatch
August 02, 2023

Everyone was very polite and helpful I look forward to brining my vehicle back into service. More

by Hielocos
Recommend Dealer
Yes
Employees Worked With
Lisa Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corri Tanner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monette Soriano, Thalia Dimas, Darrell DeLoatch
August 01, 2023

Darrell gives excellent customer service. He and the staff very great. Everyone made my visit pleasurable. More

by granmamere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James , Darrell DeLoatch
July 31, 2023

This is the second time they sent me a review and I’m even more disappointed than before I have had my car since July 3 and st least 5 of those days trying to fix it the check engine light came on the fi More

by mjh707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Corri Tanner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thalia Dimas
July 31, 2023

Very friendly and helpful and clean, the service team is very helpful. They had a car clean when I came back to pickup the car. More

by yoab65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corri Tanner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thalia Dimas
Aug 01, 2023 -

yoab65 responded

Thank you

July 27, 2023

Quick and fast. And was very knowledgeable. I’ll recommend this dealer for sure 10 out of 10! More

by ruben.gallardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corri Tanner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thalia Dimas, Darrell DeLoatch
July 26, 2023

Very Happy with my first New VW of Fairfield Service experience. Service Team was there to answer all questions I had (in person and via text). Tech who serviced my vehicle and recorded a video detailin More

by DDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corri Tanner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thalia Dimas, Darrell DeLoatch
July 25, 2023

Honestly, I am extremely upset over my purchase. I came in looking for a reliable car and do not feel as if that’s what I received. I have taken the car back multiple times for problems the check en More

by mjh707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corri Tanner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monette Soriano
July 10, 2023

The customer service we received was excellent. Corri and the technician whom worked on our vehicle insured we were taken care of. We will definitely return to have our car serviced in Fairfield. More

by ann14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corri Tanner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
Jul 10, 2023 -

Volkswagen of Fairfield responded

Thank you so much, Ann! We are glad that Corri and the rest of our service team provided a 5-star experience for you.

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