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Volkswagen of Fairfield
Fairfield, CA
62 Reviews
Volkswagen of Fairfield is the second dealership owned by Fairfield Automotive Partners, a partnership between two family-owned businesses – the Denver-based Schomp Automotive Group and Third Set Partners, an African-American company based in Northern California.
Volkswagen of Fairfield operates under the One Price. One Person. One Hour.® philosophy, and offers guests “A Better Way” to experience auto sales and service.
“A Better Way” means providing guests with a superior experience while creating a healthy work-life balance for employees with excellent career training and advancement opportunities. It also includes robust community involvement and philanthropy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 62 reviews
November 18, 2024
Shout out to Kenneth Schroeder - I was shopping for a used car and he was professional, knowledgeable, and efficient. Their ONE Price Person Hour philosophy makes car buying pleasant and efficient. I d used car and he was professional, knowledgeable, and efficient. Their ONE Price Person Hour philosophy makes car buying pleasant and efficient. I didn't end up buying for other reasons, but I highly recommend Kenny! More
by RandyC
November 15, 2024
I purchased a used 2021 Volkswagen ID. 4 back in April, and while this review is overdue, I couldn’t let my experience go unmentioned. From the moment I expressed interest in the vehicle, M 4 back in April, and while this review is overdue, I couldn’t let my experience go unmentioned. From the moment I expressed interest in the vehicle, Mike, the Sales Associate, stood out as an exceptional professional. Mike greeted me with genuine courtesy and ensured I felt comfortable throughout the process. The test drive was a fantastic experience, thanks to his deep knowledge of the ID.4. He was thorough in explaining the features, performance, and benefits of the car, which made me feel confident in my decision. When it came to purchasing, Mike's honesty and transparency were truly refreshing. He worked with me to find a price that aligned with my budget without any pressure or gimmicks, making the entire process seamless and stress-free. What truly sets Mike apart, however, is his post-purchase care. Even months later, he continues to provide outstanding customer service. Any time I have a question, he responds promptly and with the same level of attentiveness as he did on day one. His dedication to ensuring customer satisfaction is rare and deserves recognition. Thank you, Mike, for making this such a positive experience! If you’re considering purchasing a vehicle, I wholeheartedly recommend working with him—you won’t be disappointed! More
by Tobias DeCremer
Employees Worked With
November 06, 2024
Alexi did a FANTASTIC job communicating about the latest deals and offers. The staff AMAZING! deals and offers. The staff AMAZING! More
by aab207
July 28, 2024
Michael Rader was amazing! Super friendly and helpful. Michael Rader was no pressure and guided us every step of the way in purchasing our Tiguan. Michael Rader is our n Super friendly and helpful. Michael Rader was no pressure and guided us every step of the way in purchasing our Tiguan. Michael Rader is our new friend at VW of Fairfield. More
by evanino
Employees Worked With
Chris Castro, Emily Howard, Michael Rader
July 11, 2024
Mike Marshall was great. He made the process go so smooth and was a huge help for me while choosing my first car. He will do all he can to ensure your getting a good deal! Gr He made the process go so smooth and was a huge help for me while choosing my first car. He will do all he can to ensure your getting a good deal! Great customer service and overall person! Will definitely be back! Thank you Mike! More
by cesar c
Employees Worked With
July 05, 2024
My wife and I saw a vehicle. We really liked and contacted Mike directly. We set up an appointment for the next day right when the dealership opened and the car was waiting for u We really liked and contacted Mike directly. We set up an appointment for the next day right when the dealership opened and the car was waiting for us washed and cleaned. Mike directed us through the whole process and was able to make the numbers work in order to get us in the vehicle. He was professional charismatic, and a pleasure to work with throughout the whole process. I highly recommend him And the dealership to anyone looking for guidance in the car buying process. Thank you again. More
by dupremiller
Employees Worked With
June 05, 2024
Friendly Informative Helpful Supportive Welcome Group Patient Positive Polite Respectful Proactive Understanding Caring Listen Great customer service! Group Patient Positive Polite Respectful Proactive Understanding Caring Listen Great customer service! More
by nefgael
Employees Worked With
Suzie Rose
June 03, 2024
Everyone was super friendly and helpful. I felt completely taken care of. It was a different experience than I have been used to. I had a goal car and price in mind and Suzie made it happen. I felt completely taken care of. It was a different experience than I have been used to. I had a goal car and price in mind and Suzie made it happen. I will definitely come back to VW Fairfield when it is time for a new car! More
by stomatis2002
June 01, 2024
Over 6 thousand dollars in repairs in less than 2 months of ownership....RUN from this dealership!!!! My experience was a disaster and because of many misrepresentations made, I have been consulting with a of ownership....RUN from this dealership!!!! My experience was a disaster and because of many misrepresentations made, I have been consulting with an attorney. Every interaction, from the GM, Sales Mgr, and dealers... exemplified why society distrusts used car dealers (shop elsewhere). We took the car back for repair when it started making bizarre noises, around 30 days after purchase. The service department lied about repairs, and the vehicle's condition sending us on our way in a car not safe for use. In the end, the General manager continues to stand by the Lèmon and actually blamed me for trusting their lies. More
by metros_plucky.0w
Employees Worked With
general manager
May 31, 2024
Susie is one of the nicest and most relatable sales consultants I’ve ever met. She genuinely cares about her customers and is always willing to do the right thing and go above and beyond when needed! Y consultants I’ve ever met. She genuinely cares about her customers and is always willing to do the right thing and go above and beyond when needed! You always feel comfortable with her and she always has your best interest in mind! 10/10!!! More
by mrp5150
Employees Worked With
Suzie Rose
