Volkswagen of Eau Claire - Service Center

the communication between service manager and customer has improved considerably since we could "text".Big improvement has improved considerably since we could "text".Big improvement More

This team is always so amazing. Attention to Detail and product knowledge makes them second to none. Attention to Detail and product knowledge makes them second to none. More

Great flexibility working with my schedule and travel needs using the loaner. Thank you! Always appreciate the level of service and care from the staff. Tyler has been amazing on each of my visits - for needs using the loaner. Thank you! Always appreciate the level of service and care from the staff. Tyler has been amazing on each of my visits - for ANY reason! Only disappointed the my gas tank was not filled to the original level as requested that I do with the loaner. More

They oner what they say. Have taken care of both vehicles we have purchased in the last 2 years. Have taken care of both vehicles we have purchased in the last 2 years. More

Good service. Always very helpful in finding and fixing any problems that I have with my Audi Always very helpful in finding and fixing any problems that I have with my Audi More

Ken Vance Service has been nothing but stellar. My car on the other hand, nothing but issues. Bought a 2022 Jetta brand new. By 33,000 miles needed major engine work and was out of commission for a My car on the other hand, nothing but issues. Bought a 2022 Jetta brand new. By 33,000 miles needed major engine work and was out of commission for a month. Now, just got a brand new steering column this week because of wiring issues (about 2 months later.) That being said, Ken Vance Service had a rental for me the whole time my vehicle was in service for the engine and had my steering wheel diagnosed AND changed within 2 1/2 hours in one appointment. So, while I'm not the happiest in my vehicle, the service staff and department is AWESOME. Sales did a great job when I bought too, I just wish my Jetta wasn't such a lemon. George More

Excellent service as usual. I know I can count on the team getting the job done right. I know I can count on the team getting the job done right. More

Always a pleasure taking my car in for service. Tyler and Jonathan are top notch and take care of any issue. Tyler and Jonathan are top notch and take care of any issue. More

Thrilled with the prompt and detailed service provided. I especially liked the video explaining the service completed. Thank you again! I especially liked the video explaining the service completed. Thank you again! More

Great service was just disappointed I did not receive the car wash and vacuum my daughter received for same recall appointment. car wash and vacuum my daughter received for same recall appointment. More