Volkswagen of Eau Claire - Service Center

The staff are courteous and helpful. They took care of an extensive recall issue for me a while ago and did a good job. I think they would ordinarily do just fine. But I was a bi They took care of an extensive recall issue for me a while ago and did a good job. I think they would ordinarily do just fine. But I was a bit disappointed this time because it was my second visit for the same problem. I am no closer to a solution than I was after the first visit. The tech repeated the same diagnostic procedure as was done on the first visit even though it did not identify the problem at the time. I had hoped that we would have picked up where we left off on that visit and moved further down the diagnostic tree. But, there was no attempt to move forward, only to repeat the first unsuccessful procedure. I will try one more appointment, but at $185 per visit, if they do not move down the diagnostic tree I will have trouble recommending them going forward. More

I took my car up there. Not sure what was gonna happen. They ended up fixing it within 2 days. Amazing, amazing place can't thank them enough. Not sure what was gonna happen. They ended up fixing it within 2 days. Amazing, amazing place can't thank them enough. More

Very slow service. No communication to very little . With customers and within their departments. Vehicle is still not done, and we’re coming up on 3 months. Can No communication to very little . With customers and within their departments. Vehicle is still not done, and we’re coming up on 3 months. Cannot comment yet on work, as I don’t know yet. Maybe sent out the survey a bit early. More

Service was completed thoroughly in a reasonable amount of time and I was pleased with my experience of time and I was pleased with my experience More

Excellent service, got me in and took care of the problem quickly. I am visiting Eau Claire from out of state and had an issue with my car, they helped put me at ease by handing the issue easily for me. quickly. I am visiting Eau Claire from out of state and had an issue with my car, they helped put me at ease by handing the issue easily for me. More

Courteous interactions with staff Apologetic and informative regarding a bit of a delay Comfortable waiting area informative regarding a bit of a delay Comfortable waiting area More

Excellent service and staff. Comfortable waiting area. The video from the tech was a nice touch and helpful. Comfortable waiting area. The video from the tech was a nice touch and helpful. More

Showed up on time and everything was handled in a professional and timely manner. Just what I expected! professional and timely manner. Just what I expected! More

I had recall work done on my ridge line. The work was done efficiently and complete. The maintenance greater was very professional and pleasant. The work was done efficiently and complete. The maintenance greater was very professional and pleasant. More

Quit spamming me wanting a review, a a a a a a a a a More