Volkswagen of Duluth - Service Center

Volkswagen of Duluth responded

Hello! Thank you for sharing your positive experience with us! We're thrilled to hear that you've been very pleased with the service and that our staff has been accommodating, helpful, and supportive. It's our goal to ensure every visit is a great one, and feedback like yours is incredibly rewarding. We look forward to continuing to provide you with excellent service in the future! Best regards, The VW of Duluth Team

Volkswagen of Duluth responded

Hello! It's fantastic to hear that you're loving your ID4 and had a great experience with Amber, Dan, and the rest of our team here at VW of Duluth. We truly appreciate your kind words and enthusiasm. We also want to thank you for your candid feedback regarding the review process. Understanding our customers' perspectives is crucial, and we'll definitely take your comments into account. The intent of our review requests is to continually improve our service, but we certainly don't want it to feel burdensome or pressured. Thank you again for sharing your thoughts and helping us enhance our customer experience. We look forward to making your future visits as enjoyable and stress-free as possible! Warm regards, The VW of Duluth Team

Volkswagen of Duluth responded

Thank you for sharing your experience with us at VW of Duluth. We're glad to hear that Dan has been prompt and kind in his communications with you. We understand that encountering issues with a new vehicle can be frustrating, and we appreciate your understanding that these issues are not a reflection of Dan's dedication to service. It's great to know that our service team has been accommodating and has provided excellent care in addressing the issues with your Atlas. We are committed to ensuring that your vehicle performs to your expectations and that any concerns are resolved promptly and effectively. Thank you for your patience and for choosing VW of Duluth. We look forward to continuing to provide you with quality service and support.

Volkswagen of Duluth responded

Thank you for your wonderful feedback! We're thrilled to hear that our team at Volkswagen of Duluth provided you with courteous and knowledgeable service. Providing prompt and efficient service is what we strive for, and we're glad that you appreciated the added convenience of our shuttle service and home delivery of your car after servicing. Your satisfaction is our priority, and it's great to know that we've met your expectations. We look forward to continuing to serve you with the same high level of care in the future. Thank you for choosing us!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're glad to hear that the explanations provided by our team helped you understand the repairs needed for your vehicle. However, we apologize for any inconvenience caused by the extended time it took to complete the work. We strive to deliver accurate timelines and will use your feedback to improve our communication and efficiency. We appreciate your patience and look forward to serving you better in the future. Thank you for choosing VW of Duluth.

Volkswagen of Duluth responded

Thank you for your wonderful review! At VW of Duluth, we're delighted to hear that you consistently enjoy your experiences with us. Our team always strives to go above and beyond for our customers, and it's rewarding to know that their efforts make a difference. We look forward to serving you again soon and continuing to meet your expectations. Your satisfaction is our top priority!

Volkswagen of Duluth responded

Thank you for your feedback on our service being quick and easy! We always aim to provide efficient service and are glad to hear that we met your expectations in that regard. However, we apologize for any frustration caused by the survey's minimum word requirement. We appreciate this input and will consider how we can improve the survey experience to make it more user-friendly. Your satisfaction is important to us, and we value your insights as they help us enhance our service. Thank you for choosing VW of Duluth, and we look forward to serving you again.

Volkswagen of Duluth responded

Thank you for your positive feedback and for highlighting Dan's polite and accommodating service at VW of Duluth! We're delighted to hear that everything was handled in a timely manner. Your satisfaction is very important to us, and we look forward to providing you with excellent service on your future visits.

Volkswagen of Duluth responded

We're so pleased to hear about your positive experience at VW of Duluth! Thank you for acknowledging the great work our tech team did in diagnosing and resolving the issue with your vehicle. We always aim to provide service with a smile and are glad we could meet your expectations. Looking forward to helping you again in the future!

Volkswagen of Duluth responded

Thank you for your feedback! We're glad to hear that everything with your car is working fine now and that you found our service informative. We understand concerns about costs and strive to provide value through quality service and transparency. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to helping you again at VW of Duluth!