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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
411 Reviews
Call Service Center (218) 623-6951

411 Reviews of Volkswagen of Duluth - Service Center

Sort by
June 14, 2024

nice and clean and they were prompt they explained the issue and I was in and out good and fast. More

by joe.kunshier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Volkswagen of Duluth responded

We're glad to hear that your visit to VW of Duluth met your expectations! Ensuring our service is prompt, clear, and efficient is important to us. Thank you for taking the time to share your experience. We look forward to assisting you again in the future—fast, friendly, and professional service is what we strive to deliver every time. Drive safe!

June 13, 2024

I liked my other experiences with the dealership better. This most recent experience was disappointing . Limited answers, poor coverage by my warranty, they didn’t clean my car, and they wanted me to pay 10 More

by herhuskys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Blaylock
Report | Print
Jun 14, 2024 -

Volkswagen of Duluth responded

Thank you for bringing this to our attention, and we sincerely apologize for any miscommunication you experienced during your visit. We understand how frustrating this can be and are committed to making things right. Please reach out to our Service Manager, Rob, at your earliest convenience by calling 218.297.0149, or you can provide your contact information, and we will make sure Rob gets in touch with you directly. At VW of Duluth, we strive to provide the best possible service, and we hope to resolve this matter to your satisfaction promptly. Thank you for your patience and for giving us the opportunity to address your concerns.

June 13, 2024

It was an great experience visiting VW services of Duluth plus I got to talk to the sales Manager about the 2024 Atlas R line More

by webaywire1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Jun 14, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your experience at VW of Duluth! We're thrilled to hear that you had a great visit and got the opportunity to discuss the exciting features of the 2024 Atlas R-Line with our Sales Manager. At VW of Duluth, we're committed to providing detailed and helpful information to ensure our customers make informed decisions. We look forward to assisting you further, whether you decide to go for the new Atlas or need any more information. Thank you for choosing VW of Duluth!

June 13, 2024

VW did exactly what I asked them to do and always called to let me know the price and asked if it was okay for them to proceed. More

by Lburan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Jun 14, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your experience at VW of Duluth! We're so glad to hear that you were satisfied with the transparency and communication throughout your service visit. It's important to us that our customers feel informed and in control every step of the way, from price updates to service approvals. Your trust and satisfaction are our top priorities. We look forward to welcoming you back the next time your vehicle needs service. Thank you for choosing VW of Duluth!

June 11, 2024

I bought tires for our Audi SQ5. The service was exceptional. I will go back to them in the future. More

by dave.whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock, Daytain Ward
Report | Print
Jun 11, 2024 -

Volkswagen of Duluth responded

It's fantastic to hear that you had an exceptional service experience with us! We're thrilled that you chose us for your Audi SQ5's new tires and that everything went smoothly. We look forward to welcoming you back in the future for any of your automotive needs. Thank you for your trust and your kind words! Safe driving!

June 10, 2024

Very efficient process, dropped my car off late on Monday with a CEL and was assured by my service rep Amber it that wouldn't be a long time to get my car back. Got a call not even 48 hours later that my car More

by Jekimb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Jun 11, 2024 -

Volkswagen of Duluth responded

We're delighted to hear about your positive experience at Volkswagen of Dulook, and we appreciate you taking the time to share it! It's wonderful to know that Amber was able to provide you with transparent and efficient service. We understand the importance of getting your car back on the road as quickly as possible, and we're thrilled we could meet your expectations. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future. Drive safe!

June 09, 2024

So smooth, got what I wanted and it has been working out fantastically! Everyone was very nice. More

by eflowbeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keegan
Report | Print
Jun 10, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that everything went smoothly and that you had a positive experience! At VW of Dululth, we strive to provide excellent service and ensure all our customers are satisfied. If there's anything more we can do for you in the future, don't hesitate to reach out. Thank you for choosing us and taking the time to share your feedback!

June 04, 2024

Trustworthy garage staff and sales staff. Will get next car there also! Oil changes are efficient More

by bobbimaish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that you had a positive experience with us at VW of Dulth! Our team strives to provide trustworthy service and efficiency in all that we do, from oil changes to helping you find your next car. We look forward to seeing you again soon and thank you for choosing us for your automotive needs!

June 03, 2024

The sales personal made buying a new car a very special time fo me I wold recommend Volkswagen of Duluth to friends and family More

by Mickeychilds920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco, Samantha LePage
Report | Print
Jun 03, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that your car-buying experience with us was a memorable one! At Volkswagen of Duluth, we always strive to make each customer feel special and well taken care of throughout the entire process. It's wonderful to know that our sales team could make your experience so positive. Thank you for recommending us to your friends and family. We look forward to serving them with the same high standard of service. Welcome to the Volkswagen family, and we hope you enjoy every mile in your new car! If there’s anything more we can do for you, or any questions you might have about your new vehicle, don’t hesitate to reach out. Happy driving!

May 30, 2024

Amber was great and very helpful, as I had stopped in without an appointment. She quickly sought assistance and was transparent that they may not be able to take a look at my issue that day. I appreciate More

by susan_thorsheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
May 30, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that Amber was able to assist you promptly, even without a prior appointment. Her dedication to providing transparent and understandable explanations is something we value highly at VW of Duluth. We understand that car issues can be inconvenient, and we strive to make the process as smooth and straightforward as possible. We're glad that Amber was able to meet your needs and we look forward to serving you again in the future. Your satisfaction is our priority, and we appreciate your feedback!

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