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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
415 Reviews
Call Service Center (218) 623-6951

415 Reviews of Volkswagen of Duluth - Service Center

Sort by
August 28, 2024

Clean, professional, helpful, listening, good guidance. The service was quick also. Always a good experience. More

by manleyanthony09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Aug 28, 2024 -

Volkswagen of Duluth responded

Thank you so much for your 5-star feedback! We're thrilled to hear that you had a professional, and efficient service experience with us. Your satisfaction is our top priority, and it's great to know our team was able to provide helpful guidance and attentive service. We look forward to serving you again in the future!

August 23, 2024

Service people were very friendly and they did a great job working on my car. More

by enrtut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steph Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock, Aviana Skytta
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Aug 23, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that you're happy with the work done on your car. If you need anything else or have any questions, don't hesitate to reach out. Safe driving!

August 17, 2024

Dan was amazing. The belt was recently changed but was told it was needed to be changed. Kinda sketchy More

by blakek1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Volkswagen of Duluth responded

Thank you so much for your 5-star review! I’m glad to hear Dan provided excellent service. We always strive to be transparent and ensure that our customers only get what they truly need. If you ever have any concerns or questions about our recommendations, please feel free to reach out. You can contact the service department directly at 218.322.1099. Your trust means a lot to us!

August 16, 2024

Enjoyed scheduling appointment online. Amber was great and service was done timely. Thanks the fifteen word minimum on this survey is stupid. More

by aaronneiding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Aug 16, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your experience! We're glad to hear that you enjoyed scheduling your appointment online and that Amber provided excellent service. We aim to make every visit as smooth and efficient as possible. We appreciate your feedback and look forward to serving you again at VW of Duluth!

August 15, 2024

Getting an appointment was easy, and they finished my car super fast and offered me a car wash! More

by katie.toumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Aug 15, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that your appointment was easy to schedule and that our team completed your service quickly. Offering a complimentary car wash is just one of the ways we like to go the extra mile for our customers. We appreciate your business and look forward to serving you again at VW of Duluth!

August 15, 2024

Dan was extremely thorough, helpful, and professional in handling our repair. The quality of the work is first rate. Thank you! More

by chuckpaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback! We’re delighted to hear that Dan provided such thorough, helpful, and professional service during your repair. Our team takes great pride in delivering top-quality work, and we’re glad you had a positive experience. We appreciate your trust in VW of Duluth and look forward to assisting you in the future!

August 13, 2024

Work completed on timeline given. Staff were professional and friendly. Bathroom was clean. No issues. More

by hawkinst2119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Report | Print
Aug 13, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback! We're glad to hear that your experience at VW of Duluth met your expectations. We strive to complete work within the timeline given, and it's great to know our team was professional and friendly throughout your visit. We're also pleased that our facilities, including the bathroom, were up to standard. If you have any further needs or questions, feel free to reach out. We look forward to serving you again in the future!

August 13, 2024

Service takes forever and all problems are still not resolved. Also, offering a loaner would be great!! More

by nosenlaurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback. We are truly sorry to hear about the delays and the ongoing issues you’re experiencing. We strive to resolve problems as quickly as possible and we understand how frustrating this must be. To better address your concerns and expedite the resolution, please give our Service Manager a call at 218.297.0149.

August 08, 2024

Friendly, helpful and they keep me updated on the progress of work being done on my car. More

by nikkicarpenter68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! At VW of Duluth, we strive to provide friendly and helpful service while keeping you informed every step of the way. We're glad to hear that our communication and transparency have made a positive impact on your experience. If you ever need anything else, don't hesitate to reach out. We're here to help!

August 05, 2024

Friendly and helpful in getting me a quick appointment date. Work done on air conditioning was successful. More

by ddr58mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that our team was able to assist you promptly and that your air conditioning is working perfectly. At VW of Duluth, we're dedicated to providing excellent service and ensuring our customers are taken care of. If you need anything else, please don't hesitate to reach out. Safe travels!

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