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Volkswagen of Duluth - Service Center

Hermantown, MN

4.6
425 Reviews

425 Reviews of Volkswagen of Duluth - Service Center

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January 22, 2023

I am a little old lady who was having trouble switching out the license plates on my 2005 VW Jetta. The kind service people at Volkswagen of Duluth removed the corroded screws, put on the new plates, and, More

by kettu2010
Recommend Dealer
Yes
Employees Worked With
Sorry, but I do not know the names of the people who helped me.
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for the kind review. It’s always out pleasure to assist where we are able.

January 20, 2023

We appreciate all they did to help me get an Atlas! Love the extra space. More

by dawn.hallsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
Jan 30, 2023 -

Volkswagen of Duluth responded

Thank you for the great review and congrats on your new VW Atlas!

January 14, 2023

Pleasant, not pushy,helpful, patient, not rushed, thorough, instructional, realistic, accommodating, honest, to the point. More

by deborahnine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Podgorak
Jan 20, 2023 -

Volkswagen of Duluth responded

Thank you for rating our service department with an excellent review. Your description matches our goal of providing the type of service our customers deserve. Have a great day!

January 09, 2023

Dan at volks wagon did A Good job of explaining and helping source our auto problems. More

by barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Whitney Podgorak, Ethan Ziliak
Jan 20, 2023 -

Volkswagen of Duluth responded

Barb, thank you for taking the time to let us know that Dan took great care of your while getting your Volkswagen serviced.

December 31, 2022

Positive experience. Just needed some lug nuts swapped out. Staff were courteous and efficient. I was in and out the door within 30 minutes. More

by nilsjanderson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Volkswagen of Duluth responded

It's great to see our team was able to get you in and out quickly! Thank you for bringing your vehicle to VW of Duluth.

December 31, 2022

I was in to get my keys reprogrammed and to do an undercoat inspection. I was able to drop my car off a couple days early knowing that a snow storm was on the way. They completed everything by the ne More

by jjmulqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
Jan 04, 2023 -

Volkswagen of Duluth responded

Thank you for the great review and it's good to know that you were able to get it back and avoid those crazy roads.

December 22, 2022

I didn’t appreciate that when I came in to have the timing on my Jetta they took it upon themselves to look at the filters and numerous other issues without my approval and then asked me if they could More

by spckhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure what the girls name is
Jan 03, 2023 -

Volkswagen of Duluth responded

Thank you for providing feedback concerning your visit to our service department. Making sure you are provided with the most accurate information is always our goal and in some cases like this, it takes additional diagnostic time to determine the extent of the issue due to the incorrect repair being completed prior to you bringing it to us. Every vehicle that is serviced by our team receives a courtesy inspection of filters and other maintenance items. Your concerns regarding that inspection will be relayed to the management team. You can reach out directly to our Service Manager, Rob Hakala, with any additional information as well as to discuss any possible resolution. Thank you again for your time and feedback.

December 20, 2022

It was fine, you should not use surveys, they waste customer time and make me not want to use the company More

by arm4757
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Volkswagen of Duluth responded

Thank you for this feedback as it is very appreciated and helps us gain better insight on your experience. We truly appreciate you taking the time to rate us!

December 20, 2022

Fast reliable service! Great dealership! Always take care of me! Trust this dealership to do anything on my cars! More

by titantrucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melody Maleski, Elle Gillen, Whitney Podgorak, Ethan Ziliak
Jan 04, 2023 -

Volkswagen of Duluth responded

Your trust with our team is very important to us. Thank you for your continued support!

December 19, 2022

Very nice people. They do very nice work in a timely manner. Always a great place! More

by rizzi010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Podgorak
Dec 19, 2022 -

Volkswagen of Duluth responded

Thank you for the great review and your continued support!

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