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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
415 Reviews

415 Reviews of Volkswagen of Duluth - Service Center

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October 02, 2024

Everyone there makes you. feel like family. They are all very welcoming. Love that place!! More

by Lantybonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
Oct 02, 2024 -

Volkswagen of Duluth responded

It's wonderful to hear that you feel like family when you visit us at VW of Duluth! We aim to create a welcoming atmosphere for all our guests, and it's gratifying to know that we've succeeded with you. Thank you for your kind words and for your love for our place. We look forward to seeing you again soon!

September 30, 2024

Good working relation for the most part. When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not h More

by jmcgoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback! We're glad to hear you had a good experience with our service advisor and that your car is being taken care of under warranty. We apologize for the lack of communication regarding the status of your vehicle and appreciate your patience. Your experience is important to us, and we’re committed to improving our communication. We’ll definitely use your feedback to ensure our team keeps customers updated more proactively in the future. If you have any further concerns or need assistance, please feel free to reach out directly at 218.623.6952 . We look forward to serving you better next time!

September 28, 2024

Great service from Dan and everyone. Communicated great and made the process smooth and easy. More

by reecejohnson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Volkswagen of Duluth responded

Reece: Thank you for your wonderful review! We're so glad to hear that Dan and the team provided you with great service and made the process smooth and easy. Clear communication is key for us, and it's great to know we hit the mark. If you need anything else or have questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 25, 2024

Daniel was very professional and did everything to make my first experience with their service department as best as it could be. More

by Jess A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words, Jess! We're thrilled to hear that Daniel provided you with such a positive first experience in our service department. Our team always strives for excellence, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!

September 17, 2024

Great service and staff. Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across. More

by sherwood2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steph Gordon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your feedback with us. We’re glad to hear you appreciated our service and communication throughout the process. However, it looks like there might have been some aspects of your experience that didn't meet your expectations. We’d love to hear more about what could have been improved so we can ensure a better experience in the future. Please feel free to reach out to us directly at 218.722.6989 to speak with the service department with any additional comments or concerns. Thank you for your time!

September 10, 2024

I recently had the pleasure of working with Dan at Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incre More

by jen36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Volkswagen of Duluth responded

Thank you so much for your thoughtful 5-star review! We’re delighted to hear about your positive experience with Dan and the VW of Duluth team. It's wonderful to know that Dan made you feel valued and informed throughout the entire process—his commitment to excellence truly shines through. We’re also thrilled that our team's professionalism and dedication exceeded your expectations. It’s always our goal to make every visit smooth and stress-free, so we're glad to have achieved that for you. Thank you for recommending us! We’re always here for you, and we look forward to assisting you again in the future. Safe travels!

September 10, 2024

Great 1st time service experience. Tanner was very friendly and explained everything very well. Thank you! More

by dbryce8757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Volkswagen of Duluth responded

Thank you so much for your positive review! We're thrilled to hear that your first service experience with us was great and that Tanner made a good impression. We’ll be sure to pass along your kind words. If you need anything else or have more questions in the future, don’t hesitate to reach out. Safe driving!

September 09, 2024

Everything was good ok ok ok k k k k k k k k k k More

by reedraceing
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Volkswagen of Duluth responded

Thank you so much for the 5-star review! We're thrilled to hear that your experience with VW of Duluth was a positive one. Our team works hard to ensure that every visit is top-notch, and we're glad it shows. If there's anything else we can assist you with, don't hesitate to reach out. We look forward to serving you again!

September 08, 2024

Daniel was fantastic to work with - he listened to my concerns, had the technicians address those concerns, and then clearly enumerated all the maintenance items my vehicle needed and help me prioritize More

by wendyfuller70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Volkswagen of Duluth responded

Wendy, thank you so much for your wonderful review! We're thrilled to hear that Daniel provided such great service and addressed all your concerns. It's fantastic to know that he communicated clearly and helped you prioritize your vehicle's maintenance. We appreciate your feedback and look forward to assisting you again in the future!

August 30, 2024

I was on vacation with my 3 kids in Duluth. We were just about to head home to Minneapolis when I noticed my tire pressure light come on. I called VW Duluth and Daniel told me he could get me i More

by meghanloginov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Volkswagen of Duluth responded

Thank you so much for the glowing review! We're thrilled to hear that Daniel and our team were able to assist you so efficiently and with care. It’s great to know that we could get you back on the road safely and make your vacation a little less stressful. Your kind words mean a lot to us. If you ever find yourself in Duluth again, please don't hesitate to stop by. Safe travels to you and your family!

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