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Volkswagen of Duluth - Service Center

Hermantown, MN

4.6
425 Reviews

425 Reviews of Volkswagen of Duluth - Service Center

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January 30, 2023

Dedicated professionals eager to do right by their customers. I am thankful for the work they did for me. I will go to them again. More

by miss.libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melody Maleski
Jan 31, 2023 -

Volkswagen of Duluth responded

Thank you for visiting our service department and providing a great review. We look forward to seeing you again!

January 30, 2023

Very friendly staff and made me feel welcome, also did a very timely job at getting my car done More

by valeriewolf32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
Jan 31, 2023 -

Volkswagen of Duluth responded

Thank you for the 5-star review of our service department. It's good to know that your car was done in a quick timeframe.

January 27, 2023

I arrived and the service advisor took care of me in a timely manner. I appreciate the free car wash this time of year. More

by tpcast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Podgorak
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for this great review! It’s great to hear that you enjoyed the car wash.

January 27, 2023

Great service from Whitney and waiting area was well stocked. Thank you so much for the smooth experience. More

by markjludeking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Podgorak
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to let everyone know that Whitney took great care of you. We appreciate your visit to our service department.

January 27, 2023

Whitney is the best. My service visits are always quick, easy and the customer service couldn't be better! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Podgorak
Jan 29, 2023 -

Volkswagen of Duluth responded

Kevin, thank you for taking the time to review our service department as well as giving Whitney a shout-out!

January 27, 2023

I've been using them for all services and repairs for several years and find them knowledgeable and thorough. Communication is typically very good to excellent. More

by stevennodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for this great review as well as your continued support and trust in our service department.

January 26, 2023

I had an oil change and they ended up doing a few recalls on my vehicle. They did the job fast, which I appreciated. Everyone at the dealership very nice! More

by mjwindhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for placing your trust in our service department for your VW service needs. We appreciate your positive feedback.

January 26, 2023

They were great to work with. Fast service and very friendly sales team. Would recommend to friends and family More

by csides753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Volkswagen of Duluth responded

Thank you for the recommendation! Your review is greatly appreciated and it’s great to know you enjoyed your experience.

January 26, 2023

My only issue is timing. I had a battery light which indicated a possible problem with the alternator. When I called the first appointment was 2 weeks out. When I asked about More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who I dealt with
Jan 29, 2023 -

Volkswagen of Duluth responded

Jo, thank you for taking the time to provide this feedback and it is certainly frustrating that your vehicle left you stranded. Often times those lights don’t lead to this same scenario and can be difficult to predict. Your concerns will be passed along to our service team as well to ensure the communication improves.

January 25, 2023

ok, the only issue is i could not get back in my car because the seat was all the way up. If it would have been back, they would have got 5 * More

by drouth007
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco, Curt Jensen
Jan 30, 2023 -

Volkswagen of Duluth responded

Thank you for the review as well as the feedback concerning your seat.

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