Volkswagen of Duluth - Service Center

Positive experience. Just needed some lug nuts swapped out. Staff were courteous and efficient. I was in and out the door within 30 minutes. Just needed some lug nuts swapped out. Staff were courteous and efficient. I was in and out the door within 30 minutes. More

I was in to get my keys reprogrammed and to do an undercoat inspection. I was able to drop my car off a couple days early knowing that a snow storm was on the way. They completed everything by the ne undercoat inspection. I was able to drop my car off a couple days early knowing that a snow storm was on the way. They completed everything by the next day which helped me avoid driving in a blizzard. More

I didn’t appreciate that when I came in to have the timing on my Jetta they took it upon themselves to look at the filters and numerous other issues without my approval and then asked me if they could timing on my Jetta they took it upon themselves to look at the filters and numerous other issues without my approval and then asked me if they could have more time to check the timing and then decided to charge me a ridiculous amount of 400.00 to tell me me my timing was off and then they quote me a price of 1100.00 to time my car! You guys want to screw me without a kiss!! I will never bring my car there again! Done with you🤬🤬 More

It was fine, you should not use surveys, they waste customer time and make me not want to use the company customer time and make me not want to use the company More

Fast reliable service! Great dealership! Always take care of me! Trust this dealership to do anything on my cars! Great dealership! Always take care of me! Trust this dealership to do anything on my cars! More

Very nice people. They do very nice work in a timely manner. Always a great place! They do very nice work in a timely manner. Always a great place! More

My Touareg’s turbo was leaking oil. Dan Huffman, our service advisor, was able to get it scheduled for maintenance and out the door the following week. Always happy with our experience Dan Huffman, our service advisor, was able to get it scheduled for maintenance and out the door the following week. Always happy with our experience at Volkswagen of Duluth! More

Staff was courteous . But we won't go back. Bought a used vehicle and after bringing it home, we cleaned it out and got a sackful of garbage out of the back seat area. M But we won't go back. Bought a used vehicle and after bringing it home, we cleaned it out and got a sackful of garbage out of the back seat area. Made an appointment the next week to have new tires put on and paint touch up done. The service department said they didn't know anything about paint touch up. We live 120 miles from the dealership and were not happy. Made another appointment for the paint touch up a week later. Got there and they had no appointment scheduled. Our salesman was the person setting these appointments up. More

Overall, I received great service. Nice and clean environment. Thanks to Whitney for communicating and explaining every details regarding the service done on my car. Nice and clean environment. Thanks to Whitney for communicating and explaining every details regarding the service done on my car. More

They have Friendly customer service reps in the service department - helpful and courteous. Appreciate updates during visit department - helpful and courteous. Appreciate updates during visit More