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Volkswagen of Duluth - Service Center

Hermantown, MN

4.6
425 Reviews

425 Reviews of Volkswagen of Duluth - Service Center

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March 25, 2023

Got our car checked in and out in a very short amount of time. Happy to get this accomplished More

by lindahoffman65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Volkswagen of Duluth responded

Thank you for placing your trust in our Volkswagen service team and your review is greatly appreciated.

March 24, 2023

Amazing people, great service, clear video overview, clean shop, and excellent customer service in Duluth. More

by JENNIFER.ZENOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Volkswagen of Duluth responded

Thank you for this review of our service department. It's great that you liked the video and had great customer service.

March 23, 2023

The dealership was able to get my car fixed and returned to me within a week. Offered to help with rides to pick up the car. More

by sprickets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Volkswagen of Duluth responded

It's good to see that your experience with our service department was a great one. Thank you for this great review.

March 23, 2023

Everyone was friendly and seemed to know what I was there for for the most part More

by cpam1069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
Apr 03, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to review your experience at our service department. We look forward to serving you in the future.

March 21, 2023

Great customer service, friendly greeting and on time appointment that made the experience a good one and what I have come to expect from this fine dealership. More

by yaz888yaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Ethan Ziliak
Apr 03, 2023 -

Volkswagen of Duluth responded

Thank you for visiting our service center with your vehicle and we appreciate this great review.

March 18, 2023

Work was done on time and to my satisfaction. Car was cleaner than I expected. More

by dmjones54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Volkswagen of Duluth responded

Thank you for the great review of your service visit with VW of Duluth! It's great to know you are satisfied with the experience.

March 11, 2023

The Service dept at Volkswagen Duluth is second to none! On time, courteous, efficient, and honest. A pleasure not a chore. More

by ron.piercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Volkswagen of Duluth responded

Thank you for placing your trust in our service department for your vehicle needs. It's great to hear that your visit is a pleasure!

March 04, 2023

item was not fixed even though it was stated it was fixed on the repair slip More

by jjhigh.erc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hakala
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Volkswagen of Duluth responded

Thank you for bringing your concern to our attention regarding your service repair not being up to your satisfaction. Making sure you receive the service you expect during your visit is our goal and we apologize that the repair completed did not meet your expectations. You can expect our Service Manager, Rob to reach out to gather more information and attempt to find a resolution. Thank you!

March 02, 2023

I stopped in with a problem with my windshield wiper blade. Made an appointment brought my car in they gave me a ride to work and brought my car to me when it was done. They also rotated my tires as it More

by trennan815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barber
Mar 06, 2023 -

Volkswagen of Duluth responded

Thank you for your great review of our service department. Your comfort while getting repairs done is a top priority for us and it’s great to know that you had an experience that exceeded your expectations.

March 01, 2023

Staff were friendly and nice. Service was done within the estimated time. Even will wash your car which I wasn’t expecting More

by kale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Volkswagen of Duluth responded

Thank you for the great review of our VW of Duluth service department. It's good to know the repair was done quickly and we're glad you enjoyed the car wash.

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