Back

Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
411 Reviews

411 Reviews of Volkswagen of Duluth - Service Center

Sort by
March 21, 2023

Great customer service, friendly greeting and on time appointment that made the experience a good one and what I have come to expect from this fine dealership. More

by yaz888yaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Ethan Ziliak
Apr 03, 2023 -

Volkswagen of Duluth responded

Thank you for visiting our service center with your vehicle and we appreciate this great review.

March 18, 2023

Work was done on time and to my satisfaction. Car was cleaner than I expected. More

by dmjones54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Volkswagen of Duluth responded

Thank you for the great review of your service visit with VW of Duluth! It's great to know you are satisfied with the experience.

March 11, 2023

The Service dept at Volkswagen Duluth is second to none! On time, courteous, efficient, and honest. A pleasure not a chore. More

by ron.piercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Volkswagen of Duluth responded

Thank you for placing your trust in our service department for your vehicle needs. It's great to hear that your visit is a pleasure!

March 04, 2023

item was not fixed even though it was stated it was fixed on the repair slip More

by jjhigh.erc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hakala
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Volkswagen of Duluth responded

Thank you for bringing your concern to our attention regarding your service repair not being up to your satisfaction. Making sure you receive the service you expect during your visit is our goal and we apologize that the repair completed did not meet your expectations. You can expect our Service Manager, Rob to reach out to gather more information and attempt to find a resolution. Thank you!

March 02, 2023

I stopped in with a problem with my windshield wiper blade. Made an appointment brought my car in they gave me a ride to work and brought my car to me when it was done. They also rotated my tires as it More

by trennan815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barber
Mar 06, 2023 -

Volkswagen of Duluth responded

Thank you for your great review of our service department. Your comfort while getting repairs done is a top priority for us and it’s great to know that you had an experience that exceeded your expectations.

March 01, 2023

Staff were friendly and nice. Service was done within the estimated time. Even will wash your car which I wasn’t expecting More

by kale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Volkswagen of Duluth responded

Thank you for the great review of our VW of Duluth service department. It's good to know the repair was done quickly and we're glad you enjoyed the car wash.

February 27, 2023

A lot of work was done under warranty. The service center did all the warranty legwork. More

by danmart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to review our service team. It's always great when the warranty covers the repairs and we're happy to know our team assisted in making it happen.

February 23, 2023

The service department got our car in right away and found the problem had to order parts just waiting for them to come in More

by robertboyer101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Podgorak
Feb 24, 2023 -

Volkswagen of Duluth responded

Getting your car repaired is never fun, however it's awesome to hear that our service department got it handled quickly and your experience was positive.

February 23, 2023

Great friendly service and smiles. Very helpful and great Caribou coffee while you wait. Keep shining you all! More

by omega7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Ethan Ziliak
Feb 24, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to review our service department and it's good to know you enjoyed the coffee!

February 20, 2023

Whitney P. was extremely helpful throughout the whole communication process from diagnosis to repair. And very genuine and courteous! And Bill (the shuttle driv More

by Mat Gilderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill the shuttle driver!, Whitney Podgorak
Feb 21, 2023 -

Volkswagen of Duluth responded

Thank you for this great review of Whitney and Bill! We appreciate you visiting our service department for your Volkswagen repairs.

...
35
...