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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
411 Reviews

411 Reviews of Volkswagen of Duluth - Service Center

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June 07, 2023

I will always go to Volkswagen of Duluth, they treat me very well! I appreciate them! More

by nelmor007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Ethan Ziliak
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for your continued support of our VW Service Department. Your great review is very appreciated.

Jun 14, 2023 -

nelmor007 responded

I feel very safe bringing my vehicle for oil. They are very good!

June 02, 2023

Excellent organization and friendly knowledgeable staff. The waiting room is comfortable. Their appointment system is easy to use. The repair estimates are accurate, and no pressure on additional "recommend More

by bschull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for visiting our VW Service Department and your great review is very appreciated.

May 30, 2023

New and used cars, great service. They work with you, to get what you want or need. More

by chewchoo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for rating our service department with 5-stars! Your support is very appreciated.

May 22, 2023

Takes too long to get an appointment. Dealership cancelled previous appt, never called back after calling and leaving messages. Daniel was very helpful and listened to my concerns, althou More

by middlecoastal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Volkswagen of Duluth responded

Thank you for bringing your concerns to our attention regarding the difficulties you had while scheduling your service appointment. We apologize that your attempts to reach us were unanswered when you reached out to reschedule due to the change. Getting your vehicle fixed in a timely manner is our priority and we always attempt to repair everything within one visit, however some parts are not able to be stocked at all times making it necessary to order them once the issue is found. Your feedback helps us identify areas where we can improve and we truly appreciate you bringing your vehicle to us for it's service needs.

May 18, 2023

It was fine. It was fine. It was fine. It was fine. It was fine. More

by halljed
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
May 26, 2023 -

Volkswagen of Duluth responded

Fine indeed! Thank you for taking the time to review your visit and we appreciate your support.

May 17, 2023

Had great service and thoroughly explained diagnosis and fixed the problem correctly in a timely manner More

by lewissean513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Volkswagen of Duluth responded

Thank you for reviewing our service department and it's great to know that our team explained everything to you in a thorough manner and provided excellent service while you were having your vehicle serviced.

May 17, 2023

Thorough, professional, took the time to understand what we were looking for and made the deal simple. Liked the quality of the vehicle and the service so much we bought a second vehicle the following year More

by david.e.mahagnoul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Volkswagen of Duluth responded

Thank you very much for this great review as well as your continued support of our sales and service teams!

May 16, 2023

He is personable and customer satisfaction focused. He answers questions professionally and is courteous at all times. More

by peterly72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
May 16, 2023 -

Volkswagen of Duluth responded

Thank you for this great review and we appreciate your visit to our Volkswagen Service Department.

May 16, 2023

They charged me for an air filter they didn’t put in my car. They also charged me 89$ to clean my rotor out and there was still a rock in it when I left. $238 for an oil change, tire rotation and the air f More

by amberschn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Volkswagen of Duluth responded

Thank you for bringing your concerns to our attention as it is important to us that every customer receives what they expect when visiting. Your information was not found in our database to reach out to so please give our Service Manager, Rob Hakala a call so we can assist you with a resolution. He can be reached at 218-322-1099. Thank you again for your feedback.

May 15, 2023

Very helpful - the team got me in and out promptly. They had all my service records which was very helpful in assuring we had things up to date for my car's maintenance schedule. Appreciated that the More

by edott4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Volkswagen of Duluth responded

Thank you for using VW of Duluth for your Volkswagen maintenance needs. It's great to hear that your experience was prompt and easy.

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