Volkswagen of Duluth - Service Center

Good to have a Volkswagen mechanic. It took a bit longer than a Valvoline venue It took a bit longer than a Valvoline venue More

I have yet to find any problems that would cause me to change my thoughts that the service is nothing but excellent. . change my thoughts that the service is nothing but excellent. . More

The service was through and good. And the people were very friendly and very helpful. And the people were very friendly and very helpful. More

I was told twice that my warranty would cover my blind spot sensor malfunction, I ended up with a $185 bill for diagnostics because the wire harness was corroded which they said was not covered. I was not spot sensor malfunction, I ended up with a $185 bill for diagnostics because the wire harness was corroded which they said was not covered. I was not expecting a bill and this put me in a hard spot. There was no way to tell it was corroded prior to this and I was not told that diagnostics would not be covered prior to coming in. Had it been anything else it would have been covered. I u set stand if the warranty wouldn’t cover it but I don’t think I should have been charged for the diagnostic fee that I feel was extreme. Very disappointing. More

We appreciate the quick service to our vehicle. Thanks for keeping our VW up and running! Thanks for keeping our VW up and running! More

Dealership very efficient and friendly. Service was rapid. Only difficulty was driving out of Duluth due to all the detours and bridge repairs. Service was rapid. Only difficulty was driving out of Duluth due to all the detours and bridge repairs. More

It was a pleasant experience. It’s nice to have coffee and snacks available while waiting. Staff was friendly It’s nice to have coffee and snacks available while waiting. Staff was friendly More

😊 always do a great job, listen to my concerns and educate me on my vehicle’s repair and help control cost educate me on my vehicle’s repair and help control cost More

Good and fast. Very friendly. I will recommend you to all my friends and family. Very friendly. I will recommend you to all my friends and family. More

Everything seemed to be fine, except for the lady who sets up the appointment and who you deal with face to face. Can’t remember her first name but last name is Korhonen. She was utterly clueless and not sets up the appointment and who you deal with face to face. Can’t remember her first name but last name is Korhonen. She was utterly clueless and not the person you want handling customer concerns or being the face of the service center. I should know I worked in the service center of a local dealership for 6 years. More