Volkswagen of Duluth - Service Center

It's a top-notch dealer. Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video re Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video recap. Thank you Dill for the shuttle in the ID.4 More

They were very nice and helpful. They even washed my car for me. I would definitely recommend this dealership to a friend. They even washed my car for me. I would definitely recommend this dealership to a friend. More

Excellent and honest service. The staff is very polite and helpful. I had a very comfortable experience. The staff is very polite and helpful. I had a very comfortable experience. More

Tanner was very easy to work with and explained everything so it was easy to see what my next service steps should be. everything so it was easy to see what my next service steps should be. More

Everyone there makes you. feel like family. They are all very welcoming. Love that place!! feel like family. They are all very welcoming. Love that place!! More

Good working relation for the most part. When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not h When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not have to engage with me. I went to service dept., which was already closed, however there was a gentleman washing cars. He told me where to park the car for service the next day. The service advisor was great other than a little more communication would have been nice. I was in no hurry for the car which I told him that, however the following week we had to call to find out the status. It turned out that the scope of work it went in for was completed. There was a hose that needed replacing so it got ordered and that’s what the delay was. I was happy they were fixing it and it got covered under warranty of some sort. I just wish that they would have been communicated right away instead of us having to call to find out. More

Great service from Dan and everyone. Communicated great and made the process smooth and easy. Communicated great and made the process smooth and easy. More

Daniel was very professional and did everything to make my first experience with their service department as best as it could be. my first experience with their service department as best as it could be. More

Great service and staff. Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across. Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across. More

I recently had the pleasure of working with Dan at Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incre Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incredibly knowledgeable, patient, and genuinely committed to resolving the issue with my car. Dan kept me informed every step of the way, making sure I understood what was happening and why. Volkswagen as a company also exceeded my expectations. The level of professionalism and care they showed in handling my car issue was outstanding. They went above and beyond to ensure my car was back on the road quickly and in perfect condition. I left feeling confident in both the service I received and the integrity of the brand. Thank you, Dan, and the entire Volkswagen team, for turning a potentially stressful situation into a positive experience. I highly recommend both Dan and Volkswagen for anyone in need of exceptional service! More