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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
411 Reviews

411 Reviews of Volkswagen of Duluth - Service Center

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July 27, 2023

Had a positive experience bringing the care in for the scheduled 10,000 mile servicing. More

by bjohnson310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for visiting us for your service. Your review and support is very appreciated.

July 24, 2023

Service department is great. Dan Huffman is awesome to work with. 5 Stars.. I rate VW of Duluth as 4 stars due to some previous post sales issues I had prior to getting our curre More

by deanmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen
July 24, 2023

Love the email video of the inspection on the vehicle. Communication is very good. Service is great. Need some one to help me program my car for charging More

by dpederson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Volkswagen of Duluth responded

It's great to know the video was helpful. Thank you for the great review!

July 24, 2023

Expensive troubleshooting, no repair was needed. Easy process and courteous people. Investigating a noise, we needed to know, now we know. More

by LESHAZELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for your review of your service visit. We're glad we were able to get you the info you needed.

July 24, 2023

It was good. I don’t like filling out surveys. The survey is the only bad thing about my experience. More

by kennaboltonholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for the great review and feedback of your visit!

July 21, 2023

Rob is the best! ! I would recommend their service to everyone. Thank you very much. More

by drule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Volkswagen of Duluth responded

Your recommendation is very appreciated. Thank you for being a loyal VW of Duluth customer.

July 20, 2023

Thanks for not under coating my car , You made both appointment . Undercoating a car is what $100.00 materials ? you charge over $800.00. and you passed it up? More

by Danjarvi466
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Thanks for the great service! Got the work done on time as promised and even washed my car! More

by gregorylingenfelter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
July 17, 2023

Dan was great at looking at the problem and quickly warranty-ing it out. It was a body issue and not mechanical, but parts shouldn't fall off a new car, so he didn't quibble over warranty or act like More

by thekelseys2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

It was a good experience as always. It was just for an oil change so no hard decisions. More

by bfolger5580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
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