Volkswagen of Duluth - Service Center

I enjoy my interactions with the folks at VW of Duluth. They take good care of my car and of me. I like to work on projects on my computer while I wait for the service to be completed. The waiting area They take good care of my car and of me. I like to work on projects on my computer while I wait for the service to be completed. The waiting area has a comfortable chairs and tables to work at. My only suggestion would be to lower the volume on the ambient music. It can be a bit distracting if you are trying to focus on work. More

Lacked communication about when to pickup my vehicle and when the service center actually closes. Was not told the service center closes at 5 and was told at 4:40 to pickup my vehicle. Went to pickup my ve when the service center actually closes. Was not told the service center closes at 5 and was told at 4:40 to pickup my vehicle. Went to pickup my vehicle and the dealer was closed and I was not told until the next day what was wrong with my car. More

Dan at service department was spot on with appointment. He explained service check up and sent a video of service completed. Thank you He explained service check up and sent a video of service completed. Thank you More

They were very helpful and informative. Very nice people and I definitely will be going back. Very nice people and I definitely will be going back. More

I am very pleased with the overall service at VW of Duluth. 2 things: 1. They did not tell me I would be charged for the tire rotation and the filter. I was surprised to get a bill, as I brough Duluth. 2 things: 1. They did not tell me I would be charged for the tire rotation and the filter. I was surprised to get a bill, as I brought it in for an oil change and an 18 month warranty check. I would expect to be informed of things that I will be charged for ahead of time on my next visit. 2. I am very frustrated that the navigation issue on my 2022 Tiguan has not been fixed. I have had it in a few times, with no luck to fix it. It appears that it is a VW problem, not necessarily a dealer problem. Frustrating to pay for a feature on a new car when it doesn't work as expected. Overall, the service people at VW are friendly and helpful! More

Efficient at what we brought it in for. Easy to schedule. Immediate feedback! Good communication with us. Easy to schedule. Immediate feedback! Good communication with us. More

Drew was a great salesperson - he didn’t pressure me but equipped me with all the information I needed. He was friendly and professional! equipped me with all the information I needed. He was friendly and professional! More

Daniel provided exactly the service I needed quickly, efficiently, and for a fair price. He also followed up effectively. efficiently, and for a fair price. He also followed up effectively. More

Very helpful. Came in for servicing and they were quick and efficient. Talked about new cars in an informative but not pushy way. Came in for servicing and they were quick and efficient. Talked about new cars in an informative but not pushy way. More

Very organized and friendly. I had a small issue with my headlight, and they got me in right away. I didn't need to wait long for it to be fixed. Thank you! I had a small issue with my headlight, and they got me in right away. I didn't need to wait long for it to be fixed. Thank you! More