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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
411 Reviews

411 Reviews of Volkswagen of Duluth - Service Center

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October 20, 2023

I really am pleased with VW of Duluth, but I hate having to take this survey everytime I am serviced there. More

by bschull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
October 19, 2023

Dan’s service was excellent. Sales department was terrible, slow, disrespectful aside from one individual. More

by f250girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure of name of one sales member. , Serina Sprecco, Anjay Lindgren, Lexi Korhonen
Oct 19, 2023 -

Volkswagen of Duluth responded

Thank you for your review and feedback. Your time is valuable and we understand how frustrating it can be to have to wait longer than expected when visiting our dealership. Our records show you were in on a Saturday, which is typically our busiest day and we admittedly were overwhelmed with customers during your visit. It is good to know that Dan provided you great service aside from the issue of timelines during your visit. Our team would love a second chance to make things right with you if given the opportunity. Again, thank you for your feedback and we will work hard to ensure it does not become a regular issue.

October 18, 2023

When i do business with VW of Duluth, i am a valued customer and always informed about current information snd options available to me. The friendly and professional staff makes doing business here wor More

by andrewoharri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Hessewick, Lexi Korhonen
Oct 19, 2023 -

Volkswagen of Duluth responded

Thank you for your great review. We will continue to work hard to make you feel as valued as you are and provide you the best possible service for your vehicle.

October 16, 2023

We are extremely pleased with the VW Jetta that we purchased at your dealership and also with all of the service. More

by ml.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

I’m having a hard time getting follow through from staff at Duluth Volkswagon. Phone call not returned- and email not sent. More

by akorkalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Isola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Volkswagen of Duluth responded

Thank you for your feedback and we apologize for the miscommunication from our last conversation. You can expect to hear from a member of our team today to make sure everything you need is handled. Thank you for your patience and understanding.

October 07, 2023

We love our new car! Our salesperson was great and the service department is wonderful! More

by susan.r.solin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Oct 09, 2023 -

Volkswagen of Duluth responded

Thank you for the 5-stars and great review of our service and sales team! We hope to see you again in the future.

October 02, 2023

Always helpful and quick to respond to my inquiries. I’m grateful for the helpful and kind staff. More

by brynnsoderlind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Mosher, Curt Jensen
Oct 03, 2023 -

Volkswagen of Duluth responded

Good to hear! Thank you for taking the time to provide this great review! We look forward to seeing you in the future.

September 28, 2023

Thank you to Dan and the service team for getting my Jeep issue resolved quickly and with no interference from my day to day crazy work schedule. More

by releeiv26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Volkswagen of Duluth responded

It's great to know that our service team was able to handle your needs while keeping you on schedule. Thanks for the review!

September 28, 2023

Amber and the rest of the of the team at Volkswagen of Duluth were very accommodating to my needs. Would highly recommend them to anyone who has any major or minor repairs to do. More

by drewmosher1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
Oct 03, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to review our service team and the great recommendation of Amber!

September 26, 2023

I can not say enough how excellent Dan was with me. He went above and beyond for me and my family. I had an emergency problem and he got me in, found the problem, got the part overnighted so I could go More

by AMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Volkswagen of Duluth responded

Thank you for your great review of Dan. It's great to know that he helped you make the best out of a bad situation and you made it to the birthday!

Oct 03, 2023 -

AMY responded

Welcome!!

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