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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
415 Reviews
Call Service Center (218) 623-6951

415 Reviews of Volkswagen of Duluth - Service Center

Sort by
November 14, 2024

The service here was profession and quite quick. The lounge is well supplied and comfortable. More

by jamietucker77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our service and that you found our lounge comfortable and well-supplied. We strive to make every visit as enjoyable and efficient as possible, and we're glad to know we met your expectations. If there's anything else we can do for you, don't hesitate to reach out. We look forward to serving you again in the future!

November 11, 2024

Fantastic customer service and everything was completed in a timely manner. Overall, a very positive experience. More

by rizzrx25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at VW of Duluth. Our team is dedicated to providing excellent service in a timely manner, and we're glad we could meet your expectations. We look forward to serving you again soon!

November 08, 2024

Had a great experience at VW of Duluth - Daniel was prompt, friendly and helpful / always a nice facility to visit, a first class facility. More

by eurekalang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Volkswagen of Duluth responded

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience at Volkswagen of Duluth and that Daniel was able to assist you in such a friendly and helpful manner. We truly strive to provide a first-class experience, and it's wonderful to know that our facility and service met your expectations. We look forward to seeing you again soon—thanks for choosing us!

November 07, 2024

They were all very nice and friendly. The area was clean and neat and service was good. More

by mbm851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Volkswagen of Duluth responded

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Volkswagen of Duluth. We pride ourselves on providing friendly, efficient service in a clean and welcoming environment, and we're glad that showed during your visit. If there's anything else we can do for you in the future, don't hesitate to reach out. We look forward to seeing you again soon!

November 04, 2024

Good communication regarding estimated length of appointment time and keeping updated with any possible changes. Very thorough More

by samplutko5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Volkswagen of Duluth responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our service department. Keeping you informed and ensuring thorough service is our top priority, and it’s fantastic to know we met your expectations. We appreciate your feedback and look forward to serving you again! 🚗✨

November 02, 2024

Haven’t delivered on their promises and my paperwork is goofed up a a a More

by brianne.rehak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you encountered with your paperwork and the promises we didn’t meet. This is not the level of service we strive to provide at Volkswagen of Duluth. We’d like to make this right. Please reach out to Tyler Morphew directly at 218.722.6989 so we can address your concerns and work towards a solution. Your satisfaction is important to us, and we appreciate the opportunity to improve.

October 28, 2024

Left the vacuum hose unplugged. Engine light remained on till i plugged it back in. More

by dalamar1321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with the vacuum hose and understand how frustrating that can be. Your feedback is invaluable in helping us improve our services. Please feel free to reach out to our Service Manager directly at 218.722.6989 so we can address this issue and ensure your complete satisfaction. We appreciate your understanding and hope to earn a better rating from you in the future.

October 28, 2024

Very good experience Pleasant people to deal with. Excellent coffee and treats and TV and good magazines.. More

by DMBRIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Nelson
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Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. We strive to create a welcoming environment, and it’s fantastic to know you enjoyed our coffee and amenities. Your kind words motivate us to keep providing excellent service. We look forward to welcoming you back soon!

October 23, 2024

The staff in the service department are always friendly and helpful in answering my questions. The waiting area is comfy, with a fridge full of water and granola bars. I usually have my small dog with me, More

by bhupila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for the wonderful feedback! We're so glad to hear that our service department team is consistently friendly and helpful in answering your questions. We take pride in creating a comfortable and welcoming environment, and it's great to know that you enjoy the waiting area (and the snacks!). We love that you can bring your small dog along too—pets are always welcome! Your kind words truly mean a lot to us. Thanks for choosing VW of Duluth, we look forward to seeing you and your pup again soon!

October 23, 2024

They treated us fair and we felt comfortable doing business with them. We’ll be back. More

by SMEGGLY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're so glad to hear that you felt treated fairly and comfortable throughout your experience with us. At VW of Duluth, we aim to make every interaction enjoyable and trustworthy. We look forward to welcoming you back in the future! Safe travels and see you again soon!

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