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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
409 Reviews
Call Service Center (218) 623-6951

409 Reviews of Volkswagen of Duluth - Service Center

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October 28, 2024

Left the vacuum hose unplugged. Engine light remained on till i plugged it back in. More

by dalamar1321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with the vacuum hose and understand how frustrating that can be. Your feedback is invaluable in helping us improve our services. Please feel free to reach out to our Service Manager directly at 218.722.6989 so we can address this issue and ensure your complete satisfaction. We appreciate your understanding and hope to earn a better rating from you in the future.

October 28, 2024

Very good experience Pleasant people to deal with. Excellent coffee and treats and TV and good magazines.. More

by DMBRIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Nelson
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Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. We strive to create a welcoming environment, and it’s fantastic to know you enjoyed our coffee and amenities. Your kind words motivate us to keep providing excellent service. We look forward to welcoming you back soon!

October 23, 2024

The staff in the service department are always friendly and helpful in answering my questions. The waiting area is comfy, with a fridge full of water and granola bars. I usually have my small dog with me, More

by bhupila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for the wonderful feedback! We're so glad to hear that our service department team is consistently friendly and helpful in answering your questions. We take pride in creating a comfortable and welcoming environment, and it's great to know that you enjoy the waiting area (and the snacks!). We love that you can bring your small dog along too—pets are always welcome! Your kind words truly mean a lot to us. Thanks for choosing VW of Duluth, we look forward to seeing you and your pup again soon!

October 23, 2024

They treated us fair and we felt comfortable doing business with them. We’ll be back. More

by SMEGGLY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're so glad to hear that you felt treated fairly and comfortable throughout your experience with us. At VW of Duluth, we aim to make every interaction enjoyable and trustworthy. We look forward to welcoming you back in the future! Safe travels and see you again soon!

October 21, 2024

Disappointed in the cost of services. I understand that good service costs money. I don't like being ripped off for things that cost next to nothing or would be considered a courtesy. More

by jkiel3338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We understand your concerns about the cost of services, and we truly appreciate your acknowledgment that good service does come with a price. However, we strive to ensure that all of our charges are fair and transparent. Our Service Manager would like to speak with you directly to address your concerns and see how we can improve your experience. He can be reached at 218.623.6952. We value your business and hope to have the opportunity to resolve this to your satisfaction.

October 21, 2024

Great service! We love this dealership! That’s one of the reasons we purchased our car here. More

by ml.elliott
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you so much for your amazing 5-star review! We're delighted to hear that you love the service and that it played a role in your decision to purchase your car with us. We truly appreciate your trust and loyalty, and we're here whenever you need us. Looking forward to continuing to serve you in the future!

October 19, 2024

Fast, friendly, informative, fair. There is a special energy you feel when you are first greeted. The entire team cares about every customer! More

by hawgski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steph Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you for your wonderful 5-star review! We're so glad to hear that you felt welcomed and well taken care of from the moment you arrived. Our team works hard to create a positive experience for every customer, and we're thrilled to know that it made an impression on you. We truly appreciate your feedback and look forward to serving you again soon!

October 19, 2024

Personal Service and time spent were optimum . Thank you for service w a smile guys! More

by powell717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you received personal service and that our team made your experience enjoyable. We truly appreciate your feedback and look forward to serving you again in the future. Have a great day!

October 14, 2024

Very friendly and helpful staff. Buying a new vehicle here was a very easy process. More

by nmstadler
Recommend Dealer
Yes
Employees Worked With
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Oct 14, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! We're delighted to hear that your experience with both our sales and service teams was easy and enjoyable. Our staff works hard to provide a helpful and friendly atmosphere, and it’s wonderful to know that this made your vehicle purchase a smooth process. If you ever need anything in the future, don't hesitate to reach out—we’re here to help! Enjoy your new vehicle!

October 14, 2024

First when we purchased this vehicle our salesman told us it did stuff that it doesn't have. He's no longer there so I am glad they don't tolerate that. I have had this vehicle is there a few times now. Each More

by perfectglass
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Oct 14, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with both your vehicle and our service department. We understand how important it is for your car to be in proper working order, especially with long travel times involved. It is concerning to hear that your Apple CarPlay and passenger seatbelt issues have not been resolved to your satisfaction despite multiple visits. We also regret that communication about your seatbelt part was lacking, causing you further frustration. Rob Hakala, our Service Manager, would very much like to speak with you directly to discuss your experience further and work toward a resolution. Please feel free to contact him at 218-623-6952 at your convenience. We are committed to addressing your concerns and ensuring your vehicle is fully serviced and functional. Again, we apologize for the trouble this has caused, and we look forward to address your concerns. Thank you for your patience and understanding.

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