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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
411 Reviews
Call Service Center (218) 623-6951

411 Reviews of Volkswagen of Duluth - Service Center

Sort by
November 15, 2023

Thank you Daniel for your support and doing extra to fix my car. I really enjoy working with you. More

by MARKBOAT2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2023 -

Volkswagen of Duluth responded

It's great to hear that Daniel stepped up and helped you get your car repaired. Thank you for the great review!

November 15, 2023

Easy to deal with the service department and always get prompt updates from them on status. More

by JKSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Nov 18, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to review your visit and experience with our VW service team! We're glad to hear it was easy for you!

November 14, 2023

It was very pleasant getting anything done at VW, great knowledgible staff! I enjoyed it! More

by klmmetcalf524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Report | Print
Nov 14, 2023 -

Volkswagen of Duluth responded

Thank you for the great review. It's great to know that you had an enjoyable experience with our service team. We look forward to seeing you in the future.

November 13, 2023

My vehicle was not thoroughly tested at the end of the day and I was sent home with a new part, but the same problems. The dealership got me in the next day and remedied the situation. More

by nwright8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Volkswagen of Duluth responded

Thank you for your feedback. While we make every effort to fix each vehicle correctly the first time, we missed this goal on your vehicle. Thank you for your understanding and we're glad to know the vehicle issue has been repaired.

November 11, 2023

Everything went well for me when I had my ID4 serviced at the VW dealer in Duluth MN. More

by 49hw6pq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Report | Print
Nov 13, 2023 -

Volkswagen of Duluth responded

Thank you for the fantastic review! We're thrilled to know that you had a positive experience. Our team works hard to ensure every customer feels valued, and your feedback is truly rewarding.

Nov 14, 2023 -

49hw6pq responded

You are welcome.

November 10, 2023

Great job all around with my oil change and thanks for being dog-friendly -- good job! More

by spc-biz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Report | Print
Nov 13, 2023 -

Volkswagen of Duluth responded

Your positive feedback brightened our day! Thank you for taking the time to share your experience. We're delighted to have made a positive impression on you and look forward to serving you again.

November 10, 2023

Great service. I always have a positive experience here—always thorough in their work and great communication throughout the process More

by aaronlgross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
Report | Print
Nov 13, 2023 -

Volkswagen of Duluth responded

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again soon!

November 10, 2023

Good and Timely service, got me in and back out on the road with no fuss. The service department is always friendly, informative and not pushy. I always feel comfortable bring my car to them. More

by JEWELKATLVLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Nov 13, 2023 -

Volkswagen of Duluth responded

We're so grateful for your kind words! It's fantastic to hear that you had a positive experience. Thank you for choosing us, and we can't wait to have the pleasure of serving you again.

November 08, 2023

I have serviced my car at the Duluth VW dealer twice now. Both times have been less than ideal. Both times the service took twice as long as they told me to expect. My car was not washed as it typically is a More

by bekah.backman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Blaylock
Report | Print
Nov 17, 2023 -

Volkswagen of Duluth responded

Thank you for providing your feedback. Occasionally, our team gets backed up and things take longer than normal, however, for it to happen to you twice is disappointing and not the way we want to serve our valued customer. Please allow us to apologize for these frustrating visits. Please reach out to Rob Hakala, our Service Manager at 218-322-1099 to provide more details and see if a resolution can be found.

November 06, 2023

Who is Amber? I dealt with 2 guys. Purchased new tires... low tire pressure alert was on when i left. Also blind spot sensor was disengaged and I had to make an More

by recfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hakala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Volkswagen of Duluth responded

Thank you for your feedback. While we make every effort to fix each vehicle correctly the first time, we apologize this was not accomplished on your vehicle. Thank you for your understanding and patience during these visits.

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