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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
411 Reviews

411 Reviews of Volkswagen of Duluth - Service Center

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December 26, 2023

Very friendly staff and thorough work done on my vehicle! I will definitely be back! More

by markyp71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
Jan 05, 2024 -

Volkswagen of Duluth responded

Thank you for the kind words for the VW of Duluth service staff. We look forward to assisting you in the future.

December 25, 2023

It's very expensive to get work done here and I would recommend you do a lot of basic matience yourself. More

by virgoshelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Blaylock
Jan 05, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback regarding price. We work hard to remain competitive while offering top-notch service. We will certainly take your review into consideration regarding this concern.

December 24, 2023

everything was excellant---no complaints w e were treated very well and we enjoyed the video of the auto being surviced- More

by jlangor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Volkswagen of Duluth responded

It's good to know you enjoyed the video! Thank you for this great review.

December 19, 2023

Scheduling service was simple with the online scheduling service! Service was preformed on time and with excellent staff! More

by bdkuczenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Volkswagen of Duluth responded

Thank you for using our online scheduling feature and your review is very appreciated!

December 19, 2023

Friendly. Accommodating. But the wait times are extreme even for a simple oil change. Often mis diagnosed when I have been there requiring another appointment More

by christinehazel87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Jan 05, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to leave a review. We apologize for your wait time being longer than normal as well as your need to bring the vehicle back. Thank you for your understanding a paitience.

December 16, 2023

They were fast, accommodating, and did the job quicker than expected. And even though I wasn't buying a car, the sales staff were nice enough to show me around a couple on the lot. More

by Eli Geidel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
Jan 05, 2024 -

Volkswagen of Duluth responded

It's great to know our service team got your car done quicker than expected and the rest of the team was accommodating during your visit.

December 15, 2023

Dan is kind and approachable and makes me feel welcome. I paid cash and he didn’t bat an eye which was welcome because i felt like a money launderer (which I’m not 😀) More

by tstanwaycarpentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Volkswagen of Duluth responded

It's great to know that Dan made you feel welcome and comfortable while servicing your vehicle. Thanks for the review!

December 10, 2023

Nice place service took a bit long for an oil change and tire rotation. Nice to have free WiFi More

by chefkapsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Dec 13, 2023 -

Volkswagen of Duluth responded

Thank you for your feedback. Our goal is always to have it done in a timely manner and we apologize that it took longer than you expected. We appreciate your understanding and review.

December 08, 2023

I’m pleased with it overall Dan is an asset and very efficient and affable. More

by edcris
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
December 05, 2023

Dan was very helpful. Very knowledgeable . Very friendly and explained everything that needed to be done. More

by ddwick.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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