Volkswagen of Duluth - Service Center

Volkswagen of Duluth responded

We're thrilled to read about your positive experience with the service on your Tiguan at our dealership! Delivering top-notch customer service and meticulous attention to detail is our team's passion, and it's wonderful to know that Daniel's assistance and our shuttle service added extra convenience to your visit. The video report is part of our commitment to transparency and keeping you informed every step of the way. We're glad it provided clarity and assurance about the work we performed. Thank you for trusting Volkswagen of Duluth with your vehicle's care. We look forward to welcoming you back for your next service visit. Best regards, The Service Team at Volkswagen of Duluth

Volkswagen of Duluth responded

We're thrilled to hear that you enjoyed doing business with us and that our team made a great impression! Thank you for complimenting our coffee – we love pampering our customers with a good brew. Your feedback about the car wash is truly appreciated and we're taking note to improve our services even further. We're grateful for your four-star rating and look forward to the opportunity to earn that fifth star from you. Thank you for choosing us and we can't wait to welcome you back soon!

Volkswagen of Duluth responded

We are deeply sorry to hear about your recent experience, and I want to extend my sincerest apologies for any inconvenience or concern this situation may have caused you. Please know that the scenario you described falls well below the high standards we set for ourselves; it does not reflect our commitment to our customer's satisfaction and safety. We take your feedback seriously and are immediately instituting additional quality control measures to prevent such an occurrence. Ensuring the well-being of our customers is paramount, and we are relieved you are safe. Please let us know if you have any additional feedback and our Service Manager Rob is happy to be in touch. We hope to hear from you soon, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for sharing your exceptional experience with Daniel at Volkswagen of Duluth! We are incredibly proud to have him on our team and are thrilled to hear about the positive impact he made on your visit. Daniel's dedication to providing timely, friendly, and accurate communication reflects our overall commitment to service excellence and customer satisfaction. We'll be sure to pass along your kind words to Daniel and the rest of our team. It's feedback like yours that inspires us all to continue delivering the high standard of service our customers deserve. Thank you for choosing us, and we look forward to welcoming you back in the future. Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for taking the time to leave us such a wonderful review! We're delighted to know that you found our team friendly and informative. It's important to us that our explanations are clear and understandable, ensuring that you feel comfortable with the service process. We're also pleased to hear that you experienced quick service, as we strive to be efficient without compromising on quality. Your feedback is greatly appreciated and we look forward to serving you again soon!

Volkswagen of Duluth responded

Thank you so much for taking the time to share your wonderful experience with Volkswagen of Duluth! We are thrilled to hear that you found our staff friendly and professional and that our service department exceeded your expectations. We take great pride in going above and beyond for our customers, including those extra touches like washing your car after servicing. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. We look forward to welcoming you back in the future! Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you very much for taking the time to share your experience at Volkswagen of Duluth! We're delighted to hear that you found our staff friendly and our service both quick and thorough. Our team aims to create a comfortable environment where you feel informed and supported, without the pressure to opt for additional services unless they're truly needed. Your feedback is incredibly valuable to us, as it reaffirms our commitment to exceptional customer care and service integrity. We look forward to serving you again and continuing to meet your expectations. Best regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing Volkswagen of Duluth for your vehicle needs. It's heartwarming to hear that our team's professionalism, friendliness, and helpfulness made a significant impact on your experience with us. We're especially glad that the video overview of your vehicle's check added to your comfort and confidence in our services. Providing transparency and ensuring our customers feel fully informed and satisfied is a priority for us. Your appreciation means the world to our team, and we're here to assist with any future questions or needs you may have. We look forward to serving you again! Best wishes, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with our VW team. We're delighted to hear that you've consistently found our service prompt, professional, helpful, and communicative. Knowing that you've always had a great experience with us is incredibly rewarding and motivates us to continue delivering the high standard of service our customers deserve. Your satisfaction is our top priority, and we're grateful for your continued trust in us. Thank you for choosing us and for your acknowledgment. We look forward to serving you again in the future and hope to always exceed your expectations. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for your support! Warm regards,

Volkswagen of Duluth responded

Thank you very much for your wonderful review! We're thrilled to hear that you found our team friendly, knowledgeable, and courteous. Our goal is to create a welcoming and comfortable environment for all our customers, so we're delighted that you appreciated the cleanliness of our bathrooms and waiting area, as well as our coffee. Keeping our customers informed about their car repairs is something we prioritize, and we're glad to know you were satisfied with the updates regarding your vehicle. Your satisfaction is very important to us, and feedback like yours helps us ensure we're meeting our commitment to providing the best possible service. We're grateful for your support and look forward to your next visit. If there's anything more we can do for you, please don't hesitate to reach out. Enjoy your coffee and safe driving! Warm regards,