Volkswagen of Duluth - Service Center

Volkswagen of Duluth responded

It's truly rewarding to hear such positive feedback about your experiences at VW Duluth. Knowing that you've been consistently impressed with the fast, friendly service we provide fills us with immense pride. Our team is dedicated to ensuring that every visit is as efficient and pleasant as possible, and it's heartening to know we've succeeded in making a lasting impression on you. Your commitment to continue choosing us for your VW service needs is the highest compliment we could receive. We're looking forward to serving you again and continuing to meet your expectations with every visit. Thank you for your loyalty and for taking the time to share your experiences. See you soon at VW Duluth!

Volkswagen of Duluth responded

Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our team friendly and our service up to the mark. At VW of Duluth, we always strive to maintain transparency with our customers and ensure that all vehicle problems are explained clearly and comprehensively. We understand how important it is for repairs to be done correctly and promptly, and we're glad to have met your expectations in this regard. Your satisfaction is our top priority, and feedback like yours motivates our team to continue delivering high-quality service. We look forward to serving you again in the future. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

It's wonderful to hear that your experiences with VW of Duluth have been entirely positive. The professionalism and helpfulness you've encountered from everyone you've spoken with reflect our commitment to excellence in customer service. At VW of Duluth, we take great pride in our team's dedication to assisting our customers in every way possible, ensuring a seamless and satisfying experience. Your feedback is greatly appreciated, and it serves as a testament to the hard work and dedication of our staff. Thank you for sharing your experiences, and we look forward to continuing to provide you with the highest level of service in the future.

Volkswagen of Duluth responded

We're incredibly grateful for your kind words and continued loyalty to VW of Duluth. It means the world to us to hear that you've always been 100% satisfied with our dealership. Our team works hard to ensure every visit is a positive one, and feedback like yours reaffirms the commitment we have to our customers. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to serve you with the same level of excellence you've come to expect. If there's anything specific you need or any way we can make your future experiences even better, please let us know. Here's to many more miles of happiness with your vehicle!

Volkswagen of Duluth responded

Thank you so much for taking the time to share your experience with our service department at Volkswagen of Duluth. We are thrilled to hear that you found our team, especially Daniel, to be helpful and honest throughout the process. Our goal is always to provide clear, communicative, and professional service to all our customers, and it's rewarding to know we've achieved this with you. Understanding the importance of transparency, especially regarding timeframes for parts and service, is a key aspect of our commitment to customer satisfaction. We're glad Daniel was able to keep you well-informed and set realistic expectations. Should you need any more assistance or have any more questions, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards,

Volkswagen of Duluth responded

Thank you so much for sharing your feedback with us! We are delighted to hear that you found our communication superb and that we were able to exceed your expectations by completing your car service ahead of the estimated time. Our team works hard to ensure clear and prompt communication with our customers, as well as striving to deliver efficient and high-quality service. Your satisfaction is our top priority, and it's rewarding to know we've made a positive impact on your experience. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us, and please don't hesitate to reach out for any further assistance or questions you might have. Warmest regards,

Volkswagen of Duluth responded

Wow, thank you for such an awesome review! We're thrilled to hear that you're very happy with the service you received. Our team aims to provide efficient, professional, and helpful service to all our customers, and it's wonderful to know we've succeeded with your experience. We're glad you found the video of the service informative – we believe in transparency and keeping our customers well-informed every step of the way. Your satisfaction is our top priority, and feedback like yours makes all our efforts worthwhile. Thank you for taking the time to share your positive experience. Should you need any more assistance or have any questions, we're always here to help. Looking forward to serving you again! Best regards,

Volkswagen of Duluth responded

Wow! Thank you for your continued support of VW of Duluth and we appreciate the kind words!

Volkswagen of Duluth responded

I am truly sorry for the confusion and disappointment you experienced with the service billing. It was never our intention to charge for a service you did not request, nor to surprise you with a higher bill than expected. This situation is not reflective of the standards we aim to uphold, and for that, I offer my deepest apologies. I understand how such experiences can impact your trust in us, and I am committed to making this right. Please allow us the opportunity to correct this error. I would be grateful if you could contact me at (218) 297-0149 at your earliest convenience. We are prepared to adjust the billing to what was initially quoted for the requested service and discuss any further steps we can take to ensure your satisfaction. Your trust is invaluable to us, and I hope to personally oversee a resolution that restores your confidence in our dealership.

Volkswagen of Duluth responded

Thank you for bringing this matter to our attention, and I sincerely apologize for any confusion and inconvenience caused by the discrepancy in your service billing. It's important to us that our communications and charges are clear and transparent, and it seems we missed the mark in this instance. Please know, we take your concerns seriously and are immediately reviewing the details of your service visit to understand where the breakdown in communication occurred. Our intention is always to honor the offers we provide to our customers, and any deviation from this warrants a thorough examination. I would like to personally address and resolve this discrepancy for you. Could you please contact me directly at (218) 297-0149? Your trust and satisfaction are paramount to us, and we hope to resolve this to your complete satisfaction promptly. Warm regards,