Volkswagen of Duluth - Service Center

Volkswagen of Duluth responded

Thank you for your kind words! We're delighted to hear that you felt well taken care of during your visit. Providing a seamless experience and effective communication is very important to us. We're glad that the loaner vehicle made the service more convenient for you. Looking forward to serving you again at VW of Duluth!

Volkswagen of Duluth responded

I'm sorry to hear about your dissatisfaction with the pricing on your recent visit for the 50,000-mile service and rear brake work. We aim to provide clear and accurate estimates and it seems we fell short in this instance. We understand that unexpected costs can be frustrating, and we apologize for any inconvenience this may have caused. Your feedback is incredibly important to us as we strive to improve our services. We'd like to discuss this further with you to better understand what happened and see how we can make things right. Please contact us at your earliest convenience. Thank you for your feedback, and we look forward to resolving this issue.

Volkswagen of Duluth responded

Thank you for your feedback and for noting the prompt service and the multi-point inspection video—we're glad you found it helpful! We aim to keep our customers well-informed about the condition of their vehicles. We appreciate your honesty about the follow-up requests for a review; we'll certainly take this into account to better balance our communications. Your satisfaction is very important to us, and we look forward to continuing to provide you with excellent service. If there's anything else you need, please let us know!

Volkswagen of Duluth responded

Thank you for your kind words and for choosing us for your Audi Q3's oil change! We're delighted to hear that you were pleased with the service. At VW of Duluth, we strive to provide exceptional and thorough care for every vehicle, and it's great to know we met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Thanks again for your trust in us, and if there’s anything more we can do for your vehicle, please let us know!

Volkswagen of Duluth responded

Thank you so much for your kind words and positive feedback! At VW of Duluth, we're committed to providing top-notch service and making your experience as smooth and enjoyable as possible. It's great to hear that you found scheduling maintenance appointments easy and our staff helpful and friendly. We look forward to serving you again soon and continuing to meet your expectations. Thank you for choosing us for your automotive needs!

Volkswagen of Duluth responded

Thank you for taking the time to share your positive experience with Amber at our dealership. We're so pleased to hear that she was kind and attentive, making your visit smooth and efficient as she quickly arranged for your key fobs to be synced to your car. It's wonderful to know that our techs also met your expectations by handling everything in a timely fashion. We truly appreciate your feedback and are glad you had a pleasant experience with us. We look forward to assisting you again in the future!

Volkswagen of Duluth responded

Thank you for taking the time to share your experience with us at VW of Duluth! We're thrilled to hear that you appreciated our prompt scheduling, timely service, and the effort we put into communication, especially through text updates. Keeping our shop clean and ensuring our staff is friendly and welcoming are top priorities for us. Your feedback is invaluable, and we look forward to continuing to serve you with the same level of excellence in the future. Thanks again for choosing VW of Duluth!

Volkswagen of Duluth responded

We're delighted to hear that your experience with the service process at VW of Duluth was not only easy but also efficient. Keeping our customers informed every step of the way is a key part of our commitment to transparency and customer satisfaction. It's wonderful to know that our team lived up to this promise during your visit. Your feedback is greatly appreciated, as it reinforces our dedication to providing an outstanding service experience. We believe that communication is crucial, and we're glad you found value in the updates provided by our team. Thank you for trusting us with your vehicle. We're here for you whenever you need service, advice, or support in the future. Looking forward to serving you again! Warmest regards, The Service Team at VW of Duluth

Volkswagen of Duluth responded

Thank you for your feedback! We're pleased to hear that our efforts to provide clear and comprehensive explanations regarding your vehicle's service and future needs were helpful. Ensuring you understand all aspects of your service and feel fully informed is a top priority for us at VW of Duluth. If you have any more questions or need further assistance, please don't hesitate to reach out. Your satisfaction and trust in our service are what drive us to do our best every day.

Volkswagen of Duluth responded

We're absolutely delighted to hear about your exceptional service experience, and we're especially grateful for your shoutout to Dan! Quick, efficient service is what we aim for at VW of Duluth, and we're thrilled to know we hit the mark, getting your VW Atlas Cross Sport's wiper fixed and working like new in no time. It's wonderful that you found our environment welcoming and your wait time minimal. Your continued trust in us, from the purchase of your car in February to your recent service visit, means the world to us. We're honored to be considered the best dealership you've ever been a part of—that's a high bar, and we're thrilled to meet it! WHOOP WHOOP indeed! Thank you for choosing VW of Duluth for your automotive needs. We look forward to welcoming you back in the future and continuing to provide you with the top-notch service you've come to expect. Safe travels until we see you again!