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Volkswagen of Duluth - Service Center

Hermantown, MN

4.6
425 Reviews
Call Service Center (218) 623-6951

425 Reviews of Volkswagen of Duluth - Service Center

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February 13, 2025

Do not spend any money here. Worst place ever. Wasted time, money, and now filing a lawsuit against them! More

by aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Johnston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Lumsden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darnell Goggleye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Markus Reinke-Mullenix
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Volkswagen of Duluth responded

We’re sorry to hear about your experience and we take feedback like this very seriously and would like the opportunity to understand and address your concerns. Please reach out to our Customer Relationship Manager or General Manager at 218.722.6989 so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we hope to hear from you soon.

February 09, 2025

Great attentiveness during a very stressful event for me. Quick repair. Great communication. Well done. More

by spc-biz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Volkswagen of Duluth responded

Thank you for your kind words! We're glad we could provide attentive service and clear communication during a stressful time. It's great to hear the repair was handled quickly. We're always here to help whenever you need us!

February 07, 2025

Good service and great staff! Daniel Huffman took the time to explain everything to us. Since our issue was going to take some time to resolve, we were shuttled to the restauran More

by DONAJONF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad Daniel took the time to thoroughly explain everything and that our shuttle service made things convenient for you. It’s wonderful to hear Trevor did a great job with the car wash too. We’ll be sure to share your appreciation with the entire team, including our talented mechanics. We look forward to serving you again in the future!

January 28, 2025

Excellent service at Volkswagen of Duluth! Friendly staff, timely repairs, and always keeping my vehicle up to service at a great price. More

by jstuttgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad to hear you appreciate our friendly staff, timely repairs, and great service value. Keeping your vehicle in top shape is always our priority. We look forward to seeing you again!

January 24, 2025

Very satisfied with the service work I had done, staff was very helpful. Would rate this dealership exceptional More

by dale.robinson444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Volkswagen of Duluth responded

Thank you for the fantastic feedback! We’re so glad to hear you were very satisfied with the service and found our staff helpful. It means a lot to us that you’d rate our dealership as exceptional. We look forward to assisting you again in the future!

January 24, 2025

Everyone is always kind & courteous. Tanner was very patient with me being I had a WiFi problem & I’m not “tech savvy” More

by tammywalkama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Volkswagen of Duluth responded

Thank you for your kind words! We’re so glad to hear that Tanner was patient and able to assist you with your WiFi issue. Our team is always here to help, no matter the situation. We appreciate your feedback and look forward to serving you again in the future!

January 14, 2025

Great staff - work was completed on time - very friendly and professional. They provided a driver to take us to and from the mall while they worked on our car. More

by dksipprell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Volkswagen of Duluth responded

Thank you for the kind words! We’re so glad to hear you had a positive experience with our friendly and professional team. It’s great to know the work was completed on time and that our shuttle service to the mall made things convenient for you. We appreciate your business and look forward to helping you again in the future!

January 10, 2025

I appreciate the efficient and reliable work they provide in the service department. They are good with their communication as well. More

by hannibeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

Volkswagen of Duluth responded

Thank you for your thoughtful review! We’re so glad to hear that you value the efficiency and reliability of our service department, as well as our communication. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to assisting you again in the future!

January 05, 2025

Service was great. Finished near expected time and was able use their EV loaner. Thanks More

by kester541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Volkswagen of Duluth responded

Thank you for your review! We’re glad to hear you had a great service experience and that everything was completed on time. It’s awesome that you got to use our EV loaner as well. We appreciate your business and look forward to assisting you again in the future!

December 25, 2024

Tanner kept me informed to what was going on with my vehicle. The whole dealership is wonderful and very attentive. They go above and beyond every time they deal with me. I recommend them to everyone More

by Dmjjbb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Volkswagen of Duluth responded

Thank you so much for your glowing review! We’re thrilled to hear that Tanner kept you well-informed and that our entire team exceeded your expectations. Going above and beyond for our customers is what we strive for, and we truly appreciate your recommendation. We can’t wait to assist you again when you’re ready for your next vehicle. Thanks for being such a valued customer!

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